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This is the personal site/blog/experiment of Chris Harrison, a web designer living, working and playing in Augusta, GA.

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04.26.2007

CS3 Install Problems are Inexcusable

UPDATE: Addi­tional infor­ma­tion on installing CS3 is now avail­able (Thanks to Barry Hills at Adobe!). Please read through the arti­cle “Addi­tional Infor­ma­tion on Installing CS3” for help installing CS3 on your computer.

I’ve added a post to the site with info on using Selec­tive Startup Mode under Win­dows XP to get Cre­ative Suite 3 Web Pre­mium to install. Hope­fully it will help some of you that are strug­gling with get­ting it on your sys­tem. Arti­cle: Installing CS3 Premium

Never before have I had this much trou­ble installing an appli­ca­tion that should just work. I’ve done every­thing from unin­stalling the Pho­to­shop CS3 Beta, run­ning the Clean­Script for Win­dows XP and each and every time I try to install Adobe Cre­ative Suite 3 Web Pre­mium I get “com­po­nent fail” errors.This is COMPLETELY unacceptable.

I’ve wasted way too much time try­ing to install appli­ca­tions that shouldn’t have had ANY prob­lems at all installing.

I’ve learned a valu­able les­son from this: never beta test soft­ware from Adobe again. Pho­to­shop CS3 Beta was their first wide­spread beta test of an appli­ca­tion, and it has com­pletely screwed things up for me.

Ugh… I am so dis­gusted right now.

This item was posted by Chris Harrison.

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122 comments on “CS3 Install Problems are Inexcusable”

  1. Posted by Ben G. on Friday, April 27th, 2007.

    I feel for ya. I agree with you, apps that cost that much should install themselves.

  2. Posted by Chris Harrison on Friday, April 27th, 2007.

    I do take respon­si­bil­ity in the fact that I know­ingly installed beta soft­ware — and that there are inher­ent risks in installing soft­ware that isn’t com­pleted. I expect more from Adobe though…

  3. Posted by Ben G. on Friday, April 27th, 2007.

    Agreed. Adobe has an illus­tri­ous his­tory. Frankly, I’m shocked that it’s been such a headache.

  4. Posted by Chris Harrison on Friday, April 27th, 2007.

    Like­wise. Given the ease in which pre­vi­ous iter­a­tions of the Suite installed, I assumed I wouldn’t have any prob­lems at all… Boy, was I wrong or what?

  5. Posted by Ben G. on Friday, April 27th, 2007.

    Yeah, but it’s not your fault given the track record of Adobe. No one would have expected problems.

  6. Posted by Ben G. on Friday, April 27th, 2007.

    I feel for ya. I agree with you, apps that cost that much should install themselves.

  7. Posted by Chris Harrison on Friday, April 27th, 2007.

    I do take respon­si­bil­ity in the fact that I know­ingly installed beta soft­ware — and that there are inher­ent risks in installing soft­ware that isn’t com­pleted. I expect more from Adobe though…

  8. Posted by Ben G. on Friday, April 27th, 2007.

    Agreed. Adobe has an illus­tri­ous his­tory. Frankly, I’m shocked that it’s been such a headache.

  9. Posted by Chris Harrison on Friday, April 27th, 2007.

    Like­wise. Given the ease in which pre­vi­ous iter­a­tions of the Suite installed, I assumed I wouldn’t have any prob­lems at all… Boy, was I wrong or what?

  10. Posted by Ben G. on Friday, April 27th, 2007.

    Yeah, but it’s not your fault given the track record of Adobe. No one would have expected problems.

  11. Posted by Alan Henderson on Friday, April 27th, 2007.

    I didn’t have a CS3 beta on my machine, nev­er­the­less even with a clean install of Vista — nada. Will not install on my lap­top or desk­top.
    I restored a clean instal­la­tion of XP from an image and the CS3 suite installed with no problems.

    2 copies of Vista for sale. :o)

  12. Posted by Chris Harrison on Friday, April 27th, 2007.

    I hate to even think I might have to do a clean install of XP on my sys­tem in order to get this CS3 up and run­ning on my system…

  13. Posted by Alan Henderson on Saturday, April 28th, 2007.

    I didn’t have a CS3 beta on my machine, nev­er­the­less even with a clean install of Vista — nada. Will not install on my lap­top or desk­top.
    I restored a clean instal­la­tion of XP from an image and the CS3 suite installed with no problems.

    2 copies of Vista for sale. :o)

  14. Posted by Chris Harrison on Saturday, April 28th, 2007.

    I hate to even think I might have to do a clean install of XP on my sys­tem in order to get this CS3 up and run­ning on my system…

  15. Posted by Alan Henderson on Saturday, April 28th, 2007.

    Jumped through many hoops as advised by Adobe to no avail. The only way I could install the CS3 suite on my lap­top with Win­dows Vista was to do a clean instal­la­tion of Vista.
    I then installed CS3 before doing any­thing else. Didn’t even install anti-virus.

  16. Posted by Alan Henderson on Saturday, April 28th, 2007.

    Jumped through many hoops as advised by Adobe to no avail. The only way I could install the CS3 suite on my lap­top with Win­dows Vista was to do a clean instal­la­tion of Vista.
    I then installed CS3 before doing any­thing else. Didn’t even install anti-virus.

  17. Posted by hieronymus on Tuesday, May 1st, 2007.

    Man, I didn’t have the beta-version on my com­puter and still CS3 will not install.…I’m so pissed off.

  18. Posted by Chris Harrison on Tuesday, May 1st, 2007.

    @hieronymous… You’re not alone. I’m hold­ing off on try­ing to install it until Adobe posts some sort of fix. I’m not hold­ing my breath, though.

  19. Posted by hieronymus on Tuesday, May 1st, 2007.

    Man, I didn’t have the beta-version on my com­puter and still CS3 will not install.…I’m so pissed off.

  20. Posted by Chris Harrison on Tuesday, May 1st, 2007.

    @hieronymous… You’re not alone. I’m hold­ing off on try­ing to install it until Adobe posts some sort of fix. I’m not hold­ing my breath, though.

  21. Posted by J Smithe on Wednesday, May 2nd, 2007.

    My copy of CS3 has just arrived well 2 days ago I have tried every­thing except a clean install god I hope I don’t have to do that.

    This is the com­mer­cial release not even a beta release I can install it on my other com­puter run­ning win­dows xp except Fire­works will not work.

    Now for me to call Adobe is out of the ques­tion I live in New Zealand and if you think after pay­ing good money for a pro­gram I am then going to pay my tele­com a hefty bill then they can think again.

    On my machines I have unin­stalled every piece of soft­ware related to Macromea­dia and Adobe Xp installs but as I said no Fireworks :(

    As for Vista on a quad core machine I should have know bet­ter as to have two giant com­pa­nies actu­ally coop­er­ate with each other.

    My soft­ware provider will not refund me the money as I opened the box how else are you sup­pose to install soft­ware. Even vol­un­teered to take my machine in so they can see I don’t have a copy install come to my house so I am stuck with $100000 of dol­lars of saoft­ware that I can­not use.

  22. Posted by J Smithe on Wednesday, May 2nd, 2007.

    My copy of CS3 has just arrived well 2 days ago I have tried every­thing except a clean install god I hope I don’t have to do that.

    This is the com­mer­cial release not even a beta release I can install it on my other com­puter run­ning win­dows xp except Fire­works will not work.

    Now for me to call Adobe is out of the ques­tion I live in New Zealand and if you think after pay­ing good money for a pro­gram I am then going to pay my tele­com a hefty bill then they can think again.

    On my machines I have unin­stalled every piece of soft­ware related to Macromea­dia and Adobe Xp installs but as I said no Fireworks :(

    As for Vista on a quad core machine I should have know bet­ter as to have two giant com­pa­nies actu­ally coop­er­ate with each other.

    My soft­ware provider will not refund me the money as I opened the box how else are you sup­pose to install soft­ware. Even vol­un­teered to take my machine in so they can see I don’t have a copy install come to my house so I am stuck with $100000 of dol­lars of saoft­ware that I can­not use.

  23. Posted by Blonde! on Thursday, May 3rd, 2007.

    I’m using XP Pro SP2. It installs fine on my Vista par­ti­tion, but I can’t use that full-time unfor­tu­nately. I’ve spent at least 12 hours try­ing to get CS3 to install. (If you’re going to fail, fail right away!) I didn’t beta test either, so that isn’t the com­mon factor.

    I’m offended that refor­mat my com­puter and do a clean OS install is their solu­tion. That has to be a joke.

  24. Posted by Blonde! on Thursday, May 3rd, 2007.

    I’m using XP Pro SP2. It installs fine on my Vista par­ti­tion, but I can’t use that full-time unfor­tu­nately. I’ve spent at least 12 hours try­ing to get CS3 to install. (If you’re going to fail, fail right away!) I didn’t beta test either, so that isn’t the com­mon factor.

    I’m offended that refor­mat my com­puter and do a clean OS install is their solu­tion. That has to be a joke.

  25. Posted by Ben G. on Thursday, May 3rd, 2007.

    Read­ing all these com­ments is very inter­est­ing to me. I really do feel y’all’s pain.

  26. Posted by Chris Harrison on Thursday, May 3rd, 2007.

    Well, I’m happy to report “SOME” progress… I’ve yet to install the full CS3 Web Pre­mium, but I was able to install Adobe Acro­bat 8 Pro­fes­sional… In order to do this on Win­dows XP Pro SP2 I had to man­u­ally update the per­mis­sions on a num­ber of keys in my Reg­istry. I’m hop­ing to do a more thor­ough write-up of my lim­ited suc­cess in the hopes that it helps some­one else get a lit­tle bit further…

    Once I got Acro­bat installed, though, the installer went back to busi­ness as usual. And it returned no errors that I could diag­nose further…

  27. Posted by Ben G. on Thursday, May 3rd, 2007.

    Read­ing all these com­ments is very inter­est­ing to me. I really do feel y’all’s pain.

  28. Posted by Chris Harrison on Thursday, May 3rd, 2007.

    Well, I’m happy to report “SOME” progress… I’ve yet to install the full CS3 Web Pre­mium, but I was able to install Adobe Acro­bat 8 Pro­fes­sional… In order to do this on Win­dows XP Pro SP2 I had to man­u­ally update the per­mis­sions on a num­ber of keys in my Reg­istry. I’m hop­ing to do a more thor­ough write-up of my lim­ited suc­cess in the hopes that it helps some­one else get a lit­tle bit further…

    Once I got Acro­bat installed, though, the installer went back to busi­ness as usual. And it returned no errors that I could diag­nose further…

  29. Posted by I test software on Thursday, May 3rd, 2007.

    Uh, Its beta soft­ware. Did you read your Beta agree­ment? I’m pretty sure they have some­thing along the lines of “If your sys­tem gets screwed your on your own.” or “not intended to be run in a pro­duc­tion environment”.

    While I feel your pain, next time you feel like test­ing some beta soft­ware buy a copy of Nor­ton Ghost and make a back-up image of your hard disk.

  30. Posted by I test software on Thursday, May 3rd, 2007.

    Uh, Its beta soft­ware. Did you read your Beta agree­ment? I’m pretty sure they have some­thing along the lines of “If your sys­tem gets screwed your on your own.” or “not intended to be run in a pro­duc­tion environment”.

    While I feel your pain, next time you feel like test­ing some beta soft­ware buy a copy of Nor­ton Ghost and make a back-up image of your hard disk.

  31. Posted by Chris Harrison on Thursday, May 3rd, 2007.

    Duh. I have taken respon­si­bil­ity for the fact it was beta soft­ware. It doesn’t make it any bet­ter, though.

  32. Posted by Alan Henderson on Thursday, May 3rd, 2007.

    Doesn’t mat­ter about beta — the full mar­ket prod­uct won’t install eas­ily whether or not you’ve had a beta ver­sion installed.
    I endorse “I test software“‘s views on imag­ing. Acro­nis True Image gets the best reviews. One or the other is indis­pen­si­ble, espe­cially if you’re a tin­kerer.
    Move your data files to a sep­a­rate par­ti­tion or drive to make the image man­age­ment process even eas­ier.
    Here’s a strat­egy:
    http://www.mistywindow.com/pc-care/typical-xp-i…

  33. Posted by Chris Harrison on Thursday, May 3rd, 2007.

    Duh. I have taken respon­si­bil­ity for the fact it was beta soft­ware. It doesn’t make it any bet­ter, though.

  34. Posted by Alan Henderson on Thursday, May 3rd, 2007.

    Doesn’t mat­ter about beta — the full mar­ket prod­uct won’t install eas­ily whether or not you’ve had a beta ver­sion installed.
    I endorse “I test software“‘s views on imag­ing. Acro­nis True Image gets the best reviews. One or the other is indis­pen­si­ble, espe­cially if you’re a tin­kerer.
    Move your data files to a sep­a­rate par­ti­tion or drive to make the image man­age­ment process even eas­ier.
    Here’s a strat­egy:
    http://www.mistywindow.com/pc-care/typical-xp-install.htm

  35. Posted by Jerry on Monday, May 7th, 2007.

    It’s not beta. I’ve bought FW and DW CS3 and I can not install nei­ther, the installer crashes. This is crappy installer. I have never spent so much time installing some­thing I paid so much!

    Where is BSA now? In my head this is called piracy (Adobe pirated me!). And com­pa­nies are moun­ing there is so much piracy. They are the biggest pirates.

    I “installed” DW CS3 so I installed it on another com­puter and copied all the files and reg. info to my com­puter. But that is no instal­la­tion. Most things work, but not all.

  36. Posted by Jean on Tuesday, May 8th, 2007.

    Well I have CS3 up and run­ning on vista ultimate.….….….I had to unin­stall all adobe soft­ware then install Cs3.

    Dreamweaver was a prob­lem but going into users apps­data and renam­ing the con­fig­u­ra­tion file to configuration_old then relaunch­ing the prob­lem soft­ware cured all.

    So now I have Adobe Cre­ative Suite CS3 Web Design Pre­mium up and running.

    Hope this may help some people.

  37. Posted by Jerry on Tuesday, May 8th, 2007.

    I haven’t men­tioned before… I have XP sp2 and I didn’t have any Adobe beta never. In fact I don’t even have any adobe pro­gram except adobe reader…

  38. Posted by Alan Henderson on Tuesday, May 8th, 2007.

    As I’ve said before. If you really want to install this soft­ware back up your data files and do a clean Win­dows instal­la­tion and install CS3 before any­thing else.

    I know you shouldn’t have to.

    I know it’s a PITA.

    But it’s good for your soul and a clean install is some­thing every­body should do once or twice a year anyway.

    Do your­self a favour, buy Acro­nis True Image and take an image when you have it installed and registered.

    Move all your data files to a dif­fer­ent par­ti­tion or hard drive first.

    Did I men­tion data back­ups :o)

  39. Posted by Jerry on Tuesday, May 8th, 2007.

    It’s not beta. I’ve bought FW and DW CS3 and I can not install nei­ther, the installer crashes. This is crappy installer. I have never spent so much time installing some­thing I paid so much!

    Where is BSA now? In my head this is called piracy (Adobe pirated me!). And com­pa­nies are moun­ing there is so much piracy. They are the biggest pirates.

    I “installed” DW CS3 so I installed it on another com­puter and copied all the files and reg. info to my com­puter. But that is no instal­la­tion. Most things work, but not all.

  40. Posted by Jean on Tuesday, May 8th, 2007.

    Well I have CS3 up and run­ning on vista ultimate.….….….I had to unin­stall all adobe soft­ware then install Cs3.

    Dreamweaver was a prob­lem but going into users apps­data and renam­ing the con­fig­u­ra­tion file to configuration_old then relaunch­ing the prob­lem soft­ware cured all.

    So now I have Adobe Cre­ative Suite CS3 Web Design Pre­mium up and running.

    Hope this may help some people.

  41. Posted by Jerry on Tuesday, May 8th, 2007.

    I haven’t men­tioned before… I have XP sp2 and I didn’t have any Adobe beta never. In fact I don’t even have any adobe pro­gram except adobe reader…

  42. Posted by Alan Henderson on Tuesday, May 8th, 2007.

    As I’ve said before. If you really want to install this soft­ware back up your data files and do a clean Win­dows instal­la­tion and install CS3 before any­thing else.

    I know you shouldn’t have to.

    I know it’s a PITA.

    But it’s good for your soul and a clean install is some­thing every­body should do once or twice a year anyway.

    Do your­self a favour, buy Acro­nis True Image and take an image when you have it installed and registered.

    Move all your data files to a dif­fer­ent par­ti­tion or hard drive first.

    Did I men­tion data back­ups :o)

  43. Posted by Jean on Tuesday, May 8th, 2007.

    I spoke to adobe sup­port for over 1 hour and the man in New Zealand says you should not have to do a clean install. He pointed out to me that it is usu­ally a lit­tle piece of soft­ware that is caus­ing the prob­lem. So we did a secure safe using this tech­nique http://www.adobe.com/go/kb401454 and then installed Adobe CS3 rebooted the sys­tem and deleted the con­fig­u­ra­tion file in C:UsersUSERNAMEAppDataRoamingAdobeDreamweaver 9 which hap­pened to be the plrob­lem pro­gram with me. Then I restarted Dreamweaver adn hey presto all works great. Si I have just installed a copy on my othe com­puter (Win­dows XP Pro SP2) and lo and behold Fire­works would not work so I fol­lowed the same pro­ce­dure as stated above except for XP http://www.adobe.com/cfusion/knowledgebase/inde… and hey the pro­grams work there too.
    Hope some of this helps some of you.

  44. Posted by Jean on Tuesday, May 8th, 2007.

    I spoke to adobe sup­port for over 1 hour and the man in New Zealand says you should not have to do a clean install. He pointed out to me that it is usu­ally a lit­tle piece of soft­ware that is caus­ing the prob­lem. So we did a secure safe using this tech­nique http://www.adobe.com/go/kb401454 and then installed Adobe CS3 rebooted the sys­tem and deleted the con­fig­u­ra­tion file in C:\Users\USERNAME\AppData\Roaming\Adobe\Dreamweaver 9 which hap­pened to be the plrob­lem pro­gram with me. Then I restarted Dreamweaver adn hey presto all works great. Si I have just installed a copy on my othe com­puter (Win­dows XP Pro SP2) and lo and behold Fire­works would not work so I fol­lowed the same pro­ce­dure as stated above except for XP http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=d2b5934d and hey the pro­grams work there too.
    Hope some of this helps some of you.

  45. Posted by Chris Harrison on Tuesday, May 8th, 2007.

    I finally got it to install. I’ll put a write-up on the site on how I accom­plished it this evening! I’m still in shock!

  46. Posted by Chris Harrison on Tuesday, May 8th, 2007.

    I finally got it to install. I’ll put a write-up on the site on how I accom­plished it this evening! I’m still in shock!

  47. Posted by Chris Harrison on Tuesday, May 8th, 2007.

    Installing CS3 Premium

  48. Posted by Chris Harrison on Tuesday, May 8th, 2007.

    I’ve added a post to the site with info on using Selec­tive Startup Mode under Win­dows XP to get Cre­ative Suite 3 Web Pre­mium to install. Hope­fully it will help some of you that are strug­gling with get­ting it on your system.

    Installing CS3 Premium

  49. Posted by Jim Leybourne on Tuesday, May 15th, 2007.

    Error “Some prob­lems occurred dur­ing instal­la­tion”, “Com­po­nent install failed”, or “Shared com­po­nents failed to install” (Adobe Cre­ative Suite 3)

    See Adobe’s short list of things to do here…
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401401

  50. Posted by Jerry on Tuesday, May 15th, 2007.

    Noth­ing said above or in the above links works here. Still crashes. If I do remove the line in installer as said in one post the installer works but at the end noth­ing is installed (com­po­nents failed to install with no clue why!) Great work, great com­pany Adobe. For me you are like pirates who took my money but in this case as you are “legal” I can not turn to the police.

  51. Posted by Jerry on Wednesday, May 16th, 2007.

    Noth­ing said above or in the above links works here. Still crashes. If I do remove the line in installer as said in one post the installer works but at the end noth­ing is installed (com­po­nents failed to install with no clue why!) Great work, great com­pany Adobe. For me you are like pirates who took my money but in this case as you are “legal” I can not turn to the police.

  52. Posted by Chris Harrison on Wednesday, May 16th, 2007.

    Yeah, this is more than a lit­tle dis­ap­point­ing for a lot of peo­ple. On aver­age, since I made this post I’ve had about 140 peo­ple a day come to my site because of this post. LOTS of peo­ple are hav­ing prob­lems, and I can’t believe Adobe hasn’t done a bet­ter job of address­ing this issue.

    There are obvi­ous flaws in the installer, flaws that were NOT present in CS2. I def­i­nitely feel your pain Jerry. Have you tried any of the options men­tioned in the com­ments so far?

  53. Posted by Jerry on Wednesday, May 16th, 2007.

    Yes, I’ve tried all of them, includ­ing your solu­tion. So far only the thing that I mod­ify the installer works but installs noth­ing. With­out this, installer crashes imme­di­ately. I have a crash in the appli­ca­tion log every time…

    Now a moral ques­tion: I can install the DW CS3 to my lap­top, but I don’t use it for work­ing. I logged the installer process (files and reg­istry) and I was able to move files that were installed and reg­istry val­ues to my main com­puter. But I can not run the DW.exe, because there is a “licence” prob­lem (seems some­thing was not copied — some Adobe licence pro­tec­tion I guess)…

    Now… I guess if I would become a crim­i­nal, took a cracked exe and replaced my exe with it I bet 99.9% I would have a DW CS3 work­ing on my machine. The pro­gram I paid 50% that USA peo­ple just because I am from Europe.

    But then… this would make me a crim­i­nal, wouldn’t it? ;-/ And another ques­tion: Is it crim­i­nal to hack a crim­i­nal (the sec­ond crim­i­nal being Adobe sell­ing me pro­gram that doesn’t install)? I guess legally it is. But morally? Who knows? I paid for the program…

    For the back­ground: I have about 60 pro­grams and I have tested many more tri­als. Every one but the Adobe CS3 pro­grams I could install. I refuse to spend a week rein­stalling my Win­dows XP because of the obvi­ous flaw in the installer file.

    Thanx for listening

    Jerry

  54. Posted by Chris Harrison on Wednesday, May 16th, 2007.

    No prob­lem, Jerry. I feel your pain.

    Using cracked soft­ware is rarely a good idea… You do have a license you paid for, and you’re unable to use the soft­ware you bought. I would try to rem­edy things with Adobe before mak­ing any sort of deci­sion in that regard…

    The installers dump files all over the place on the sys­tem and count­less num­bers of reg­istry entries. Copy­ing the pro­gram from one com­puter to another prob­a­bly isn’t impos­si­ble, but it’d be dif­fi­cult to ensure you moved every­thing over properly.

    As to whether it’s okay to install on your lap­top as well… As far as I know, Adobe does allow you to install the soft­ware on two com­put­ers, assum­ing one is a work com­puter and another is a home computer/laptop/etc. as long as the soft­ware is used by the same user. I’ve done this with Cre­ative Suite, CS2 and CS3 with­out any prob­lems acti­vat­ing the software.

  55. Posted by Chris Harrison on Wednesday, May 16th, 2007.

    Yeah, this is more than a lit­tle dis­ap­point­ing for a lot of peo­ple. On aver­age, since I made this post I’ve had about 140 peo­ple a day come to my site because of this post. LOTS of peo­ple are hav­ing prob­lems, and I can’t believe Adobe hasn’t done a bet­ter job of address­ing this issue.

    There are obvi­ous flaws in the installer, flaws that were NOT present in CS2. I def­i­nitely feel your pain Jerry. Have you tried any of the options men­tioned in the com­ments so far?

  56. Posted by Jerry on Wednesday, May 16th, 2007.

    Yes, I’ve tried all of them, includ­ing your solu­tion. So far only the thing that I mod­ify the installer works but installs noth­ing. With­out this, installer crashes imme­di­ately. I have a crash in the appli­ca­tion log every time…

    Now a moral ques­tion: I can install the DW CS3 to my lap­top, but I don’t use it for work­ing. I logged the installer process (files and reg­istry) and I was able to move files that were installed and reg­istry val­ues to my main com­puter. But I can not run the DW.exe, because there is a “licence” prob­lem (seems some­thing was not copied — some Adobe licence pro­tec­tion I guess)…

    Now… I guess if I would become a crim­i­nal, took a cracked exe and replaced my exe with it I bet 99.9% I would have a DW CS3 work­ing on my machine. The pro­gram I paid 50% that USA peo­ple just because I am from Europe.

    But then… this would make me a crim­i­nal, wouldn’t it? ;-/ And another ques­tion: Is it crim­i­nal to hack a crim­i­nal (the sec­ond crim­i­nal being Adobe sell­ing me pro­gram that doesn’t install)? I guess legally it is. But morally? Who knows? I paid for the program…

    For the back­ground: I have about 60 pro­grams and I have tested many more tri­als. Every one but the Adobe CS3 pro­grams I could install. I refuse to spend a week rein­stalling my Win­dows XP because of the obvi­ous flaw in the installer file.

    Thanx for listening

    Jerry

  57. Posted by Chris Harrison on Wednesday, May 16th, 2007.

    No prob­lem, Jerry. I feel your pain.

    Using cracked soft­ware is rarely a good idea… You do have a license you paid for, and you’re unable to use the soft­ware you bought. I would try to rem­edy things with Adobe before mak­ing any sort of deci­sion in that regard…

    The installers dump files all over the place on the sys­tem and count­less num­bers of reg­istry entries. Copy­ing the pro­gram from one com­puter to another prob­a­bly isn’t impos­si­ble, but it’d be dif­fi­cult to ensure you moved every­thing over properly.

    As to whether it’s okay to install on your lap­top as well… As far as I know, Adobe does allow you to install the soft­ware on two com­put­ers, assum­ing one is a work com­puter and another is a home computer/laptop/etc. as long as the soft­ware is used by the same user. I’ve done this with Cre­ative Suite, CS2 and CS3 with­out any prob­lems acti­vat­ing the software.

  58. Posted by Jerry on Wednesday, May 16th, 2007.

    Now my report. I have one pro­gram (don’t remem­ber it’s name now) which records what is installed. I have moved:

    doc­u­ments and settings/adobe.…/Dreamweaver 9/…
    and pro­gram files/common files/adobe and pro­gram files/adobe/dreamweaver 9 and the reg­istry files the pro­gram recorded and exported.

    I moved every­thing to my main com­puter (I do not work with my lap­top with DW) and every­thing works, except the ser­vices like Bridge doesn’t work (gladly!)…

    But DW 3 works and FW 3 works also (I don’t have other programs).

    I have proven my point.Adobe screwed installed big time, not the pro­gram but installer. This is inex­cus­able. I spent 14 days to fig­ure this out. I should calll BSA on Adobe. Oh, I just remem­bered, I am not their mem­ber, Adobe is. They don’t respond on piracy, but only on piracy of their cus­tomers… (there must be lit­tle laugh for the small people)…

  59. Posted by Jerry on Wednesday, May 16th, 2007.

    Now my report. I have one pro­gram (don’t remem­ber it’s name now) which records what is installed. I have moved:

    doc­u­ments and settings/adobe.…/Dreamweaver 9/…
    and pro­gram files/common files/adobe and pro­gram files/adobe/dreamweaver 9 and the reg­istry files the pro­gram recorded and exported.

    I moved every­thing to my main com­puter (I do not work with my lap­top with DW) and every­thing works, except the ser­vices like Bridge doesn’t work (gladly!)…

    But DW 3 works and FW 3 works also (I don’t have other programs).

    I have proven my point.Adobe screwed installed big time, not the pro­gram but installer. This is inex­cus­able. I spent 14 days to fig­ure this out. I should calll BSA on Adobe. Oh, I just remem­bered, I am not their mem­ber, Adobe is. They don’t respond on piracy, but only on piracy of their cus­tomers… (there must be lit­tle laugh for the small people)…

  60. Posted by Tony Gittens on Monday, May 21st, 2007.

    Tried to install Web Pre­mium on a Vista PC using the sim­pli­fied mode method and it still did not work. Then found the fol­low­ing instruc­tions and it has done the trick

    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401521

  61. Posted by Daren on Saturday, June 16th, 2007.

    F**k Vista…get a Mac

  62. Posted by Chris Harrison on Saturday, June 16th, 2007.

    @Daren, while I share your sen­ti­ments, peo­ple on Macs are hav­ing prob­lems installing this soft­ware as well. As much as I love Macs, they are not immune from CS3 instal­la­tion prob­lems either.

  63. Posted by Daren on Saturday, June 16th, 2007.

    F**k Vista…get a Mac

  64. Posted by Chris Harrison on Saturday, June 16th, 2007.

    @Daren, while I share your sen­ti­ments, peo­ple on Macs are hav­ing prob­lems installing this soft­ware as well. As much as I love Macs, they are not immune from CS3 instal­la­tion prob­lems either.

  65. Posted by Jerry on Saturday, June 16th, 2007.

    I found out one of the no go to the installer isif you have google toll­bar installed CS3 doesn’t install. 100%, I refor­mated and installed only Fire­fox with Google tool­bar, no go!

  66. Posted by Jerry on Saturday, June 16th, 2007.

    I found out one of the no go to the installer isif you have google toll­bar installed CS3 doesn’t install. 100%, I refor­mated and installed only Fire­fox with Google tool­bar, no go!

  67. Posted by Umka on Sunday, June 17th, 2007.

    Frus­trat­ing,

    I could not install CS3 (all com­po­nents fail) even after Clean rein­stall…
    tried both Vista and XP SP2

  68. Posted by Umka on Sunday, June 17th, 2007.

    Frus­trat­ing,

    I could not install CS3 (all com­po­nents fail) even after Clean rein­stall…
    tried both Vista and XP SP2

  69. Posted by Digital Nomad on Sunday, July 1st, 2007.

    Hi there,

    What a mess, had the same night­mares, in the end now, I down­loaded the 30 Day trial ver­sion from their site, and installed it. The first time round I got the same errors as men­tioned above. I did find the rea­son though, which in the end was that my Fire­wall was pre­cent­ing a small part of the installer from doing some­thing on the net…so I dis­abled the fire­wall for a short moment, and re-installed, it worked 100%, took about 10 min­utes to com­plete, and all the fea­tures now work. Then I sim­ply con­verted the trial ver, to full ver by enter­ing my reg details…

    Hope this trick with the fire­wall helps a bit…

    Best wishes to all

    DN

  70. Posted by Digital Nomad on Sunday, July 1st, 2007.

    Sorry for­got to name the file that needs inter­net access:

    “mDNSResponder.exe” After reboot, it auto runs as a ser­vice it seems, dis­abling it does not seem to affect the program…

  71. Posted by Digital Nomad on Sunday, July 1st, 2007.

    Hi there,

    What a mess, had the same night­mares, in the end now, I down­loaded the 30 Day trial ver­sion from their site, and installed it. The first time round I got the same errors as men­tioned above. I did find the rea­son though, which in the end was that my Fire­wall was pre­cent­ing a small part of the installer from doing some­thing on the net…so I dis­abled the fire­wall for a short moment, and re-installed, it worked 100%, took about 10 min­utes to com­plete, and all the fea­tures now work. Then I sim­ply con­verted the trial ver, to full ver by enter­ing my reg details…

    Hope this trick with the fire­wall helps a bit…

    Best wishes to all

    DN

  72. Posted by Digital Nomad on Sunday, July 1st, 2007.

    Sorry for­got to name the file that needs inter­net access:

    “mDNSResponder.exe” After reboot, it auto runs as a ser­vice it seems, dis­abling it does not seem to affect the program…

  73. Posted by raden on Tuesday, July 10th, 2007.

    yeah i just got cs3 and couldn’t install and tech ser­vices aren’t avail­able at the moment-i am astounded and totally ter­ri­fied and just googled “adobe cs3 instal­la­tion prob­lems” and found all these links to such hor­ror stories…sigh.

  74. Posted by raden on Tuesday, July 10th, 2007.

    yeah i just got cs3 and couldn’t install and tech ser­vices aren’t avail­able at the moment-i am astounded and totally ter­ri­fied and just googled “adobe cs3 instal­la­tion prob­lems” and found all these links to such hor­ror stories…sigh.

  75. Posted by xingfingrs on Friday, July 13th, 2007.

    ok, im using xpPro on an intel core2duo HP work­sta­tion lap­top. (Never had any beta soft­ware installed on this machine) First attempt: locked up while installing disc1,crashed and rebooted my machine all by itself. Upon restart, I ran installer again. This time it sat seem­ingly locked-up on the disc1 install again(but said “repair­ing shared files”) for about an hour. After that finally asked for next disc. I’m cur­rently on disc3 and cross­ing my fin­gers that I’ll get through all this. Though from all the com­ments here, i gather my pos­i­tive think­ing won’t be enough on its own. So say a lit­tle prayer for me will ya, I don’t feel like spend­ing another week­end installing soft­ware yet again.

    Why not get rid of all this piracy pro­tec­tion crap that has given me (a pay­ing cus­tomer) and many oth­ers seri­ous install issues every time i try to upgrade, by just requir­ing us to call adobe, phys­i­cally tell them our soft­ware key, which they would use to give us a ver­bal install code for that key. Pull all the b.s. out of the installers and just let it roll once you phys­i­cally call in and present your­self as a pay­ing cus­tomer. I don’t care if it calls back once a month to check itself, just let it install the first time!

    Oh sweet! disc4! xing fingers!

  76. Posted by xingfingrs on Friday, July 13th, 2007.

    ok, as an update to my prior post…

    I’ve just fin­ished installing all com­po­nents of the mas­ter col­lec­tion upgrade in almost exactly four hours. Prior to install, I unin­stalled both my CS2 and my Studio8. For the CS2 unin­stall, it asked whether I wanted to keep acti­va­tion data on this PC. I selected yes. I’m assum­ing this is why I didn’t need to type in any of my old pro­gram keys… (not sure how it got ver­i­fi­ca­tion on my old studio8-but maybe it’s a smart installer…sorry i know most of you feel oth­er­wise) And maybe I will get a bunch of acti­va­tion b.s. thrown at me yet once i try to fire any of these pro­grams up… But the hard part appears to be over.

    One thing I did do after the first crash. (while in the process of the sec­ond install attempt-and while it appeared locked up “repair­ing shared files”) I man­u­ally shut­down the “vista-like” {desk­top search indexer ser­vice} which my coworker sug­gested I install on this xp machine. After I shut that down, a minute later the install start­ing work­ing again. The {desk­top search indexer} is sup­posed to be dor­mant while your working-and is some­thing nor­mally only on Vista and maybe it was all coin­ci­dence, but either way the rest of the install was real smooth. Just fig­ured I men­tion that. If your using vista, try shut­ting down that search indexer just for giggles…

    Good luck every­one else. And don’t ever stop the disc installs even if they look like they are locked up… (i had that 1hour wait for disc1)

  77. Posted by xingfingrs on Friday, July 13th, 2007.

    ok, im using xpPro on an intel core2duo HP work­sta­tion lap­top. (Never had any beta soft­ware installed on this machine) First attempt: locked up while installing disc1,crashed and rebooted my machine all by itself. Upon restart, I ran installer again. This time it sat seem­ingly locked-up on the disc1 install again(but said “repair­ing shared files”) for about an hour. After that finally asked for next disc. I’m cur­rently on disc3 and cross­ing my fin­gers that I’ll get through all this. Though from all the com­ments here, i gather my pos­i­tive think­ing won’t be enough on its own. So say a lit­tle prayer for me will ya, I don’t feel like spend­ing another week­end installing soft­ware yet again.

    Why not get rid of all this piracy pro­tec­tion crap that has given me (a pay­ing cus­tomer) and many oth­ers seri­ous install issues every time i try to upgrade, by just requir­ing us to call adobe, phys­i­cally tell them our soft­ware key, which they would use to give us a ver­bal install code for that key. Pull all the b.s. out of the installers and just let it roll once you phys­i­cally call in and present your­self as a pay­ing cus­tomer. I don’t care if it calls back once a month to check itself, just let it install the first time!

    Oh sweet! disc4! xing fingers!

  78. Posted by xingfingrs on Friday, July 13th, 2007.

    ok, as an update to my prior post…

    I’ve just fin­ished installing all com­po­nents of the mas­ter col­lec­tion upgrade in almost exactly four hours. Prior to install, I unin­stalled both my CS2 and my Studio8. For the CS2 unin­stall, it asked whether I wanted to keep acti­va­tion data on this PC. I selected yes. I’m assum­ing this is why I didn’t need to type in any of my old pro­gram keys… (not sure how it got ver­i­fi­ca­tion on my old studio8-but maybe it’s a smart installer…sorry i know most of you feel oth­er­wise) And maybe I will get a bunch of acti­va­tion b.s. thrown at me yet once i try to fire any of these pro­grams up… But the hard part appears to be over.

    One thing I did do after the first crash. (while in the process of the sec­ond install attempt-and while it appeared locked up “repair­ing shared files”) I man­u­ally shut­down the “vista-like” {desk­top search indexer ser­vice} which my coworker sug­gested I install on this xp machine. After I shut that down, a minute later the install start­ing work­ing again. The {desk­top search indexer} is sup­posed to be dor­mant while your working-and is some­thing nor­mally only on Vista and maybe it was all coin­ci­dence, but either way the rest of the install was real smooth. Just fig­ured I men­tion that. If your using vista, try shut­ting down that search indexer just for giggles…

    Good luck every­one else. And don’t ever stop the disc installs even if they look like they are locked up… (i had that 1hour wait for disc1)

  79. Posted by Sherry Bass on Wednesday, July 18th, 2007.

    I have not been able to install CS3 extended and I have been on hold over 1 hour and 27 min­utes wait­ing to get through to some­one who will help install a pro­gram I paid hun­dreds of dol­lars for, on a brand new com­puter. The worst I can do is let every­one who will lis­ten know!! Don’t buy it!

  80. Posted by Sherry Bass on Wednesday, July 18th, 2007.

    I have not been able to install CS3 extended and I have been on hold over 1 hour and 27 min­utes wait­ing to get through to some­one who will help install a pro­gram I paid hun­dreds of dol­lars for, on a brand new com­puter. The worst I can do is let every­one who will lis­ten know!! Don’t buy it!

  81. Posted by Fraser K on Thursday, July 19th, 2007.

    I have boucht Illus­tra­tor CS3 — Have not instaolled any BETA ver­sions prior. I get the usual non install of com­po­nents, searched on the web to find this mess — Frankly I am just going to get my money back and con­tinue to use my old ver­sion of Illus­tra­tor. I haven’t got time to try and sort this out as it seems too big a mess. I am shocked by Adobe.

  82. Posted by Fraser K on Thursday, July 19th, 2007.

    I have boucht Illus­tra­tor CS3 — Have not instaolled any BETA ver­sions prior. I get the usual non install of com­po­nents, searched on the web to find this mess — Frankly I am just going to get my money back and con­tinue to use my old ver­sion of Illus­tra­tor. I haven’t got time to try and sort this out as it seems too big a mess. I am shocked by Adobe.

  83. Posted by Chris Harrison on Saturday, July 21st, 2007.

    com­ment on another post I have here on the site regard­ing prob­lems with the CS3 instal­la­tion. Hope­fully it will help those of you who are struggling…

    One of the most com­mon prob­lems with instal­la­tion is an incom­pat­i­bil­ity with older Flash Player installations.

    Have you com­pletely removed Flash Player using the fol­low­ing steps?

    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

    Also, make sure you have updated Acro­bat to 8.1 (free update).

    If that doesn’t work, you should call sup­port since they have a num­ber of updated tech notes and meth­ods to deal with instal­la­tion related issues and have recently improved the esca­la­tion path.

    I hope this helps.

  84. Posted by Chris Harrison on Saturday, July 21st, 2007.

    Barry Hills, an Adobe employee, left a com­ment on another post I have here on the site regard­ing prob­lems with the CS3 instal­la­tion. Hope­fully it will help those of you who are struggling…

    One of the most com­mon prob­lems with instal­la­tion is an incom­pat­i­bil­ity with older Flash Player installations.

    Have you com­pletely removed Flash Player using the fol­low­ing steps?

    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

    Also, make sure you have updated Acro­bat to 8.1 (free update).

    If that doesn’t work, you should call sup­port since they have a num­ber of updated tech notes and meth­ods to deal with instal­la­tion related issues and have recently improved the esca­la­tion path.

    I hope this helps.

  85. Posted by Juslin on Sunday, August 5th, 2007.

    What i found, this work for me

    April 26th, 2007 at 2:05 pm
    I found the prob­lem you are all hav­ing installing CS3 in Vista.
    If you need any more help con­tact me via my web site where I’m more than happy to help you. con­tact me — http://www.htmlblock.co.uk

    Man­u­ally reg­is­ter the jscript.dll file.

    On Win­dows Vista32:

    1. Choose Start All Pro­grams Acces­sories.
    2. Right-click the Com­mand icon, choose Run As Admin­is­tra­tor, and authen­ti­cate.
    3. Nav­i­gate to WindowsSystem32.
    4. At the prompt, type regsvr32 jscript.dll and press Enter.
    5. When a dia­log box with the mes­sage “Dll­Reg­is­terServer in jscript.dll suc­ceeded” appears, click OK.

    On Win­dows Vista64:

    1. Choose Start All Pro­grams Acces­sories.
    2. Right-click the Com­mand icon, choose Run As Admin­is­tra­tor, and authen­ti­cate.
    3. Nav­i­gate to WindowsSysWow64.
    4. At the prompt, type regsvr32 jscript.dll and press Enter.
    5. When a dia­log box with the mes­sage “Dll­Reg­is­terServer in jscript.dll suc­ceeded” appears, click OK.

    I found the solu­tion to the prob­lem after look­ing though log files and I found an error with the code 2739. So no cleanup or all that rub­bish, just fol­low steps above and CS3 will install as well as CS2 did!

    Philip Smith
    Founder of HTMLBlock.co.uk

    ENJOY

  86. Posted by Juslin on Sunday, August 5th, 2007.

    What i found, this work for me

    April 26th, 2007 at 2:05 pm
    I found the prob­lem you are all hav­ing installing CS3 in Vista.
    If you need any more help con­tact me via my web site where I’m more than happy to help you. con­tact me -> http://www.htmlblock.co.uk

    Man­u­ally reg­is­ter the jscript.dll file.

    On Win­dows Vista32:

    1. Choose Start > All Pro­grams > Acces­sories.
    2. Right-click the Com­mand icon, choose Run As Admin­is­tra­tor, and authen­ti­cate.
    3. Nav­i­gate to Windows\System32.
    4. At the prompt, type regsvr32 jscript.dll and press Enter.
    5. When a dia­log box with the mes­sage “Dll­Reg­is­terServer in jscript.dll suc­ceeded” appears, click OK.

    On Win­dows Vista64:

    1. Choose Start > All Pro­grams > Acces­sories.
    2. Right-click the Com­mand icon, choose Run As Admin­is­tra­tor, and authen­ti­cate.
    3. Nav­i­gate to Windows\SysWow64.
    4. At the prompt, type regsvr32 jscript.dll and press Enter.
    5. When a dia­log box with the mes­sage “Dll­Reg­is­terServer in jscript.dll suc­ceeded” appears, click OK.

    I found the solu­tion to the prob­lem after look­ing though log files and I found an error with the code 2739. So no cleanup or all that rub­bish, just fol­low steps above and CS3 will install as well as CS2 did!

    Philip Smith
    Founder of HTMLBlock.co.uk

    ENJOY

  87. Posted by Kate on Tuesday, August 14th, 2007.

    I too ran into “com­po­nents failed to install” issues with my copy of the mas­ter suite. After fid­dling with the Adobe clean-up tool, which failed to do the trick, and the MS installer clean-up tool, which broke my install of Office, I ended up doing a clean rein­stall of Vista. The very first thing I did after get­ting back to the desk­top, even before going online, was install CS3 — and it worked. I think if your data is backed up, it’s pos­si­bly less of a PITA than some of the piss­ing about in the registry.

  88. Posted by Kate on Tuesday, August 14th, 2007.

    I too ran into “com­po­nents failed to install” issues with my copy of the mas­ter suite. After fid­dling with the Adobe clean-up tool, which failed to do the trick, and the MS installer clean-up tool, which broke my install of Office, I ended up doing a clean rein­stall of Vista. The very first thing I did after get­ting back to the desk­top, even before going online, was install CS3 — and it worked. I think if your data is backed up, it’s pos­si­bly less of a PITA than some of the piss­ing about in the registry.

  89. Posted by Neal on Friday, August 17th, 2007.

    I have spent the last 3 days installing, rein­stalling, unin­stalling, and on hold w/ Adobe tech sup­port or deal­ing w/ 5 dif­fer­ent techs. After try­ing nearly every­thing to install CS3 Mas­ter Suite on a XP machine, get­ting sim­i­lar errors to those men­tioned above, I had to unin­stall every­thing Adobe, run the WinCS3 Clean over and over, and the biggie…uninstall McAfee. The first 4 techs said you had to deac­ti­vate it but not unin­stall it, the last one said, “oh, that has to go!”…they have a known issue with it and say not to rein­stall it after CS3 works too. So I think I am finally up and run­ning and just installed Kasper­sky for virus con­trol. Good luck all…stick with it! At least Adobe tech sup­port still uses Eng­lish as a first lan­guage techs!

  90. Posted by Neal on Friday, August 17th, 2007.

    I have spent the last 3 days installing, rein­stalling, unin­stalling, and on hold w/ Adobe tech sup­port or deal­ing w/ 5 dif­fer­ent techs. After try­ing nearly every­thing to install CS3 Mas­ter Suite on a XP machine, get­ting sim­i­lar errors to those men­tioned above, I had to unin­stall every­thing Adobe, run the WinCS3 Clean over and over, and the biggie…uninstall McAfee. The first 4 techs said you had to deac­ti­vate it but not unin­stall it, the last one said, “oh, that has to go!”…they have a known issue with it and say not to rein­stall it after CS3 works too. So I think I am finally up and run­ning and just installed Kasper­sky for virus con­trol. Good luck all…stick with it! At least Adobe tech sup­port still uses Eng­lish as a first lan­guage techs!

  91. Posted by Chris Harrison on Friday, August 17th, 2007.

    Neal, I’m glad it worked out for you. Per­sis­tence pays off!

  92. Posted by Chris Harrison on Friday, August 17th, 2007.

    Neal, I’m glad it worked out for you. Per­sis­tence pays off!

  93. Posted by Neal on Saturday, August 18th, 2007.

    Thanks Chris…glad I found your site to see oth­ers shar­ing in the pain and make me feel like less of a moron. Now time to try to enjoy some of these programs!

  94. Posted by Neal on Saturday, August 18th, 2007.

    Thanks Chris…glad I found your site to see oth­ers shar­ing in the pain and make me feel like less of a moron. Now time to try to enjoy some of these programs!

  95. Posted by B~Money on Monday, September 17th, 2007.

    I just got an Intel 2 Quad Core w/ 3 Gb. of DDR and was sup­per stoked yet had no idea that i was going to run into a prob­lem installing my Mas­ters Col­lec­tion… but to get to the point.… All i did was unin­stall McAfee and my Google Desk­top and instal­la­tion worked imme­di­ately… THNX for the hints Neal.… B$

  96. Posted by B~Money on Tuesday, September 18th, 2007.

    I just got an Intel 2 Quad Core w/ 3 Gb. of DDR and was sup­per stoked yet had no idea that i was going to run into a prob­lem installing my Mas­ters Col­lec­tion… but to get to the point.… All i did was unin­stall McAfee and my Google Desk­top and instal­la­tion worked imme­di­ately… THNX for the hints Neal.… B$

  97. Posted by Jeff Yamada on Saturday, September 22nd, 2007.

    I’m installing a cracked ver­sion of Flash CS3 that I know installs just fine even though I own a copy of Design Pre­mium that won’t even start to install! Ironic that much of our prob­lems are due to their attempts to pre­vent pirating!

  98. Posted by Jeff Yamada on Saturday, September 22nd, 2007.

    I’m installing a cracked ver­sion of Flash CS3 that I know installs just fine even though I own a copy of Design Pre­mium that won’t even start to install! Ironic that much of our prob­lems are due to their attempts to pre­vent pirating!

  99. Posted by John Clark on Wednesday, October 10th, 2007.

    Wel­come to Adobe World
    After many attempts, and try­ing not to get into the reg­istry edit loop, I phoned adobe, there is no prob­lem with their install pro­gram! My prob­lems seemed to run around the acro­bat install and as you have noted revolve around the per­mis­sions. In soft­ware it is com­mon to test your prod­uct prior to ship­ping and test to break is the norm. Why does not every­one who has suf­fered finan­cial loss just join together in a law suite to recover their losses? From the masses of com­plaint on google that would only be a small num­ber??? of cus­tomers wish­ing to take this action. When the writ lands on the ceo’s desk the QA man­ager will get a call, this will then be passed down the line to every incom­petant that has cauased the prob­lem, Ver­sion 1.005 and guess what a sim­ple install/de install pro­gram will appear in weeks.
    Sadly
    John

  100. Posted by John Clark on Wednesday, October 10th, 2007.

    Wel­come to Adobe World
    After many attempts, and try­ing not to get into the reg­istry edit loop, I phoned adobe, there is no prob­lem with their install pro­gram! My prob­lems seemed to run around the acro­bat install and as you have noted revolve around the per­mis­sions. In soft­ware it is com­mon to test your prod­uct prior to ship­ping and test to break is the norm. Why does not every­one who has suf­fered finan­cial loss just join together in a law suite to recover their losses? From the masses of com­plaint on google that would only be a small num­ber??? of cus­tomers wish­ing to take this action. When the writ lands on the ceo’s desk the QA man­ager will get a call, this will then be passed down the line to every incom­petant that has cauased the prob­lem, Ver­sion 1.005 and guess what a sim­ple install/de install pro­gram will appear in weeks.
    Sadly
    John

  101. Posted by niko S on Saturday, October 13th, 2007.

    I got it to work;

    i was run­ning 10.4.10 on mac osx.

    I re-installed 10.4
    then updated 1 at a time’
    4.5
    4.6
    4.7
    4.8
    4.9

    At 10.4.9, I did a maccs3clean ( from adobe)
    level 2

    then 2hrs later BINGO all is well and working.

  102. Posted by niko S on Saturday, October 13th, 2007.

    I got it to work; after 2 days , ughhhh!!!!

    i was run­ning 10.4.10 on mac osx.

    I re-installed 10.4
    then updated 1 at a time’
    4.5
    4.6
    4.7
    4.8
    4.9

    At 10.4.9, I did a maccs3clean ( from adobe)
    level 2

    put n cd 1

    then 2hrs later BINGO all is well and working.

  103. Posted by niko S on Saturday, October 13th, 2007.

    I got it to work;

    i was run­ning 10.4.10 on mac osx.

    I re-installed 10.4
    then updated 1 at a time’
    4.5
    4.6
    4.7
    4.8
    4.9

    At 10.4.9, I did a maccs3clean ( from adobe)
    level 2

    then 2hrs later BINGO all is well and working.

  104. Posted by niko S on Saturday, October 13th, 2007.

    I got it to work; after 2 days , ughhhh!!!!

    i was run­ning 10.4.10 on mac osx.

    I re-installed 10.4
    then updated 1 at a time’
    4.5
    4.6
    4.7
    4.8
    4.9

    At 10.4.9, I did a maccs3clean ( from adobe)
    level 2

    put n cd 1

    then 2hrs later BINGO all is well and working.

  105. Posted by smacktock on Tuesday, October 16th, 2007.

    Hi!

    I almost read all the lines in this highly use­ful blog.
    I am not sure if it is the right place to ask about an “unin­stalling” ques­tion.
    (If not, please direct me to the right place.)

    I installed a CS3 Web Pre­mium on my XP in my D: drive. (I am not so sure if this D: choice is the rea­son of my trou­bles!)
    But it lacked the InDe­sign as one said in the above lines so I wanted to try CS3 Master.

    Before try­ing the CS3 Mas­ter, I unin­stalled the Web Pre­mium from the “Add-Delete Programs.”

    It was a suc­cess!
    No prob­lems occured dur­ing remov­ing the program.

    But, after that, I saw that, on my Start Menu-Programs there still was the name Adobe Web Pre­mium CS3! And under that Adobe Acro­bat 8 Pro­fes­sional, Adobe Dis­tiller 8 and finally Adobe Live­Cy­cle Designer 8.0 were smil­ing at me!

    I wanted to clean them with the WebCleanCS3 (or what­so­ever) but no result!

    I installed the CS3 Web Pre­mium again hop­ing to unin­stall again –this time with these 3 pro­grams.
    Then unin­stalled again…
    But no way!

    They are still there and I can’t find a way to remove them!

    I would appre­ci­ate any ideas to show me a way.

  106. Posted by smacktock on Wednesday, October 17th, 2007.

    Hi!

    I almost read all the lines in this highly use­ful blog.
    I am not sure if it is the right place to ask about an “unin­stalling” ques­tion.
    (If not, please direct me to the right place.)

    I installed a CS3 Web Pre­mium on my XP in my D: drive. (I am not so sure if this D: choice is the rea­son of my trou­bles!)
    But it lacked the InDe­sign as one said in the above lines so I wanted to try CS3 Master.

    Before try­ing the CS3 Mas­ter, I unin­stalled the Web Pre­mium from the “Add-Delete Programs.”

    It was a suc­cess!
    No prob­lems occured dur­ing remov­ing the program.

    But, after that, I saw that, on my Start Menu-Programs there still was the name Adobe Web Pre­mium CS3! And under that Adobe Acro­bat 8 Pro­fes­sional, Adobe Dis­tiller 8 and finally Adobe Live­Cy­cle Designer 8.0 were smil­ing at me!

    I wanted to clean them with the WebCleanCS3 (or what­so­ever) but no result!

    I installed the CS3 Web Pre­mium again hop­ing to unin­stall again –this time with these 3 pro­grams.
    Then unin­stalled again…
    But no way!

    They are still there and I can’t find a way to remove them!

    I would appre­ci­ate any ideas to show me a way.

  107. Posted by Chris Harrison on Wednesday, October 17th, 2007.

    @smacktock, Are they work­ing short­cuts? Mean­ing, did the pro­grams get unin­stalled and per­haps the short­cuts weren’t removed in the process of remov­ing Web Pre­mium? If that’s not the case, then obvi­ously there are some issues with the unin­staller. BTW, installing CS3 Mas­ter over CS3 Web Pre­mium *shouldn’t* cause any prob­lems. I installed InDe­sign CS3 along­side Web Pre­mium CS3 with­out any prob­lems. Installing the Mas­ter Col­lec­tion over an install of Web Pre­mium CS3 shouldn’t have any adverse effects. If some­one knows oth­er­wise, cer­tainly let me know.

  108. Posted by Chris Harrison on Wednesday, October 17th, 2007.

    @smacktock, Are they work­ing short­cuts? Mean­ing, did the pro­grams get unin­stalled and per­haps the short­cuts weren’t removed in the process of remov­ing Web Pre­mium? If that’s not the case, then obvi­ously there are some issues with the unin­staller. BTW, installing CS3 Mas­ter over CS3 Web Pre­mium *shouldn’t* cause any prob­lems. I installed InDe­sign CS3 along­side Web Pre­mium CS3 with­out any prob­lems. Installing the Mas­ter Col­lec­tion over an install of Web Pre­mium CS3 shouldn’t have any adverse effects. If some­one knows oth­er­wise, cer­tainly let me know.

  109. Posted by john on Wednesday, October 17th, 2007.

    It is very dif­fi­cult to unin­stall the adobe projects on a win­dows plat­form.
    adobe have an unin­stall tool, when you use it accord­ing to the doc­u­men­ta­tion it does not work.
    You will need to use option 4(undocumented).
    You need to start your sys­tem in main­te­nance mode, dis­able all start up pro­grams using msconfig(now there is a clue that some­thing dirty is going on) use the clean up tool (option4) restart your sys­tem in main­te­nance mode, ensure that start up progs are still dis­abled and start your install. Phone adobe in the states, cs3 instal­la­tion is specif­i­cally men­tioned as a ‘press but­ton option’ and they have some very knowl­edgable peo­ple there( so this must be a very rare fault). Man­u­fac­tur­ers who in attempt­ing to pro­tect their IP, by install virus qual­ity pro­tec­tion should be pro­hib­ited.
    The soft­ware pur­chase attached to an install should be (and is)validated online. The prod­uct was sold by adobe, to a dealer or user with a unique reg num, if the num­ber is used more than once by a dif­fer­ent user lit­tle alarm bells should be rung. If it looks like a virus, smells like a virus and acts like a virus it must be a ??? or alter­na­tively a graphic design­ers pro­gram.
    John

  110. Posted by Chris Harrison on Wednesday, October 17th, 2007.

    crap in the newer ver­sions of Cre­ative Suite. I under­stand that there’s a huge cost bar­rier to buy­ing Pho­to­shop and/or Cre­ative Suite… but it’s because it is so widely “shared” on the inter­net that Adobe had to put in counter-measures. Obvi­ously, it hasn’t stopped the pro­lif­er­a­tion of cracked ver­sions of the soft­ware. But, it is mak­ing it more dif­fi­cult for legit­i­mate own­ers to buy/install the software.

  111. Posted by john on Wednesday, October 17th, 2007.

    It is very dif­fi­cult to unin­stall the adobe projects on a win­dows plat­form.
    adobe have an unin­stall tool, when you use it accord­ing to the doc­u­men­ta­tion it does not work.
    You will need to use option 4(undocumented).
    You need to start your sys­tem in main­te­nance mode, dis­able all start up pro­grams using msconfig(now there is a clue that some­thing dirty is going on) use the clean up tool (option4) restart your sys­tem in main­te­nance mode, ensure that start up progs are still dis­abled and start your install. Phone adobe in the states, cs3 instal­la­tion is specif­i­cally men­tioned as a ‘press but­ton option’ and they have some very knowl­edgable peo­ple there( so this must be a very rare fault). Man­u­fac­tur­ers who in attempt­ing to pro­tect their IP, by install virus qual­ity pro­tec­tion should be pro­hib­ited.
    The soft­ware pur­chase attached to an install should be (and is)validated online. The prod­uct was sold by adobe, to a dealer or user with a unique reg num, if the num­ber is used more than once by a dif­fer­ent user lit­tle alarm bells should be rung. If it looks like a virus, smells like a virus and acts like a virus it must be a ??? or alter­na­tively a graphic design­ers pro­gram.
    John

  112. Posted by Chris Harrison on Wednesday, October 17th, 2007.

    @john, while I agree things *should* just work, the overly com­pli­cated install process could be chalked up to a cou­ple of things: 1) blend­ing of adobe & macro­me­dia tech­nol­ogy; and 2) piracy.

    #1. CS3 rep­re­sents the first time Adobe and Macro­me­dia soft­ware have been released under the Adobe ban­ner. I’m sure some of the Macro­me­dia stuff was re-architected to be more in line with Adobe’s stuff, but I’m sure it wasn’t an easy process…

    #2. Piracy is the main rea­son why there’s all this acti­va­tion crap in the newer ver­sions of Cre­ative Suite. I under­stand that there’s a huge cost bar­rier to buy­ing Pho­to­shop and/or Cre­ative Suite… but it’s because it is so widely “shared” on the inter­net that Adobe had to put in counter-measures. Obvi­ously, it hasn’t stopped the pro­lif­er­a­tion of cracked ver­sions of the soft­ware. But, it is mak­ing it more dif­fi­cult for legit­i­mate own­ers to buy/install the software.

  113. Posted by john on Wednesday, October 17th, 2007.

    Chris
    I thought that I Had cov­ered ‘Piracy’ by propos­ing on-line’ val­i­da­tion and license man­age­ment.
    If Cap­tain Hook had only known that Adobe is 2000$ 2000 miles away and £2000 here he would have dis­cov­ered real piracy. Is this a US plot to place euro­pean developers(EU) at a dis­ad­van­tage to pro­gram­mers in the states?
    John

  114. Posted by john on Wednesday, October 17th, 2007.

    Chris
    I thought that I Had cov­ered ‘Piracy’ by propos­ing on-line’ val­i­da­tion and license man­age­ment.
    If Cap­tain Hook had only known that Adobe is 2000$ 2000 miles away and £2000 here he would have dis­cov­ered real piracy. Is this a US plot to place euro­pean developers(EU) at a dis­ad­van­tage to pro­gram­mers in the states?
    John

  115. Posted by MARK on Thursday, October 18th, 2007.

    After try­ing to install cs3 mas­ter col­lec­tion and hav­ing no luck, usu­ally instal­la­tion failed. i removed all my com­po­nents except graph­ics card and voila! a full instal­la­tion 1st time.
    It seems hav­ing a 2nd graph­ics card in was the prob­lem, i fit­ted it after mas­ter col­lec­tion was installed.
    So my sug­ges­tion is go back to basics.

  116. Posted by MARK on Thursday, October 18th, 2007.

    After try­ing to install cs3 mas­ter col­lec­tion and hav­ing no luck, usu­ally instal­la­tion failed. i removed all my com­po­nents except graph­ics card and voila! a full instal­la­tion 1st time.
    It seems hav­ing a 2nd graph­ics card in was the prob­lem, i fit­ted it after mas­ter col­lec­tion was installed.
    So my sug­ges­tion is go back to basics.

  117. Posted by Jane Carter on Tuesday, November 13th, 2007.

    I installed Mas­ter Suite and then unin­stalled it. Now, when I try to install Fire­works by itself it keeps on ask­ing for the Mas­ter Suite disks. The Fire­works instal­la­tion is a com­pletely sep­a­rate instal­la­tion straight from adobe.com. Nei­ther is a beta version.

  118. Posted by Jane Carter on Tuesday, November 13th, 2007.

    I installed Mas­ter Suite and then unin­stalled it. Now, when I try to install Fire­works by itself it keeps on ask­ing for the Mas­ter Suite disks. The Fire­works instal­la­tion is a com­pletely sep­a­rate instal­la­tion straight from adobe.com. Nei­ther is a beta version.

  119. Posted by Rey Felek on Wednesday, February 20th, 2008.

    I can’t believe I pur­chased this prod­uct with­out know­ing about any of these install prob­lems. I used the Pho­to­shop trial which installed and ran with­out any prob­lems, this led me to pur­chase the full CS3 prod­uct — What a mis­take! So far I have spent 3 days try­ing to install on XP Pro. Soft­ware retailer will not take prod­uct back and Adobe have run out of tech­in­cal ideas!

  120. Posted by autodev on Thursday, February 21st, 2008.

    If you paid the UK price of over £2000 when in the states the prod­uct can be bought for $1200(Master Col­lec­tion) and then you get the Tech­ni­cal sup­port your ‘UK’ prod­uct allows you you have rea­son to be agrieved.
    I thought that on this site was a post­ing by a senior guy at Adobe who is famil­iar with the prod­uct prob­lems and has offered to help any­one with them. I can­not find it now but Chris will be aware (Is it Barry Hills?)
    Ring the US sup­port team, I rang the UK team, they had never heard of my prob­lem, it had never hap­pend before etc. The I rang the states (lets try the sec­ond rate ser­vice I have been warned to expect as I did not have a UK ‘sup­port con­tract’. A guy who cer­tainly had heard about the prob­lem, knew all about it and how to fix it talked me through the process(Which I think I described in an ear­lier post) and it worked a treat. (many thanks guys) As for the UK sup­port I would ship them out for a retrain­ing ses­sion in some­where nice like Guan­tanamo.
    rgs
    John