UPDATE: This article may be out of date. Additional information on installing CS3 is now available (Thanks to Barry Hills at Adobe!). Please read through the article “Additional Information on Installing CS3″ before attempting anything on this page.
A brief disclaimer… The following process enabled me to install Adobe Creative Suite 3 Web Premium after more than a dozen different attempts to install the Suite on two different computers. It may or may not work for you. Before installing new software or changing your system configuration it is ALWAYS a good idea to BACKUP your current configuration before making changes. Having said that…
UPDATE: You may need to adjust the permissions on some Registry Values in order to get CS3 to install. To do this, you’ll need to login as Administrator on your system. These keys have permissions that don’t allow anyone to write to them. Logging in as Administrator will allow you to override this. (Being logged in as a user with Administrator privileges will not work.) To access your registry editor, go to Start > Run > regedit The following registry keys were identified while trying to install Acrobat 8 Professional…
Before making changes to any of these value, I highly suggest backing up your registry.
- \HKEY_LOCAL_MACHINE\Software\Classes\AcroIEHelper.AcroIEHlprObj\CLSID
- \HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\InprocServer32
- \HKEY_LOCAL_MACHINE\Software\Classes\TypeLib\{5F226421-415D-408D-9A09-0DCD94E25B48}\1.0\FLAGS
This installation technique comes from an idea presented in an Adobe TechNote for installing Dreamweaver CS3 in Selective Startup Mode on Windows XP. I sincerely want to thank Jean who mentioned this technique on another blog post of mine (link).
Before you start, I highly suggest copy the complete installation DVD to your computer. Trust me, this will cut your install times in half. (You can do this by going to My Computer, selecting the DVD, click on the icon and Ctrl+Drag the disc to your desktop. It will copy the entire disk to your desktop.)
- In Windows XP, click the Start button and select Run.
- Type
msconfigin the Open field. This will bring up the System Configuration Utility dialog box. - Under Selective Startup, deselect all of the check boxes except for Load System Services. Leave Use Original BOOT.INI selected.
- Click the Services tab and click the Disable All button to deselect all of the check boxes. There will be a few check boxes that cannot be deselected, like DCOM Server and Remote Procedure Call. Leave those selected.
- Still in the Services tab, enable Windows Installer.
- Ignore the other tabs.
- Click OK and restart your machine when prompted.
- After restarting into Selective Startup mode, install Creative Suite 3 Web Premium.
- Once Creative Suite 3 Web Premium has been installed, run
msconfigagain and specify Normal Startup Mode. - Restart the machine back into Normal Startup mode and see if the problem with Creative Suite 3 Web Premium has been resolved.
Installing software shouldn’t be this hard. My problems stemmed from having tried out the Photoshop CS3 Beta, and I knew that I was using unproven software that could cause future problems… Using this process, I was able to successfully install Creative Suite 3 Web Premium on my system. It succeeded where every other technique had failed. Hopefully it will help you get CS3 up and running on your system as well.
Now all I need is to get a blogg site that looks as good as this one. I am glad that some of us are getting the software up and running if I find anymore useful info I will certainly post something here this has been one very useful blogg.
Thank you for letting me post
[...] Installing CS3 Premium [...]
Should be worth a try in Vista as well. Same settings apply in the System Configuration Utility.
Can’t do any harm anyway.
Now all I need is to get a blogg site that looks as good as this one. I am glad that some of us are getting the software up and running if I find anymore useful info I will certainly post something here this has been one very useful blogg.
Thank you for letting me post
Should be worth a try in Vista as well. Same settings apply in the System Configuration Utility.
Can’t do any harm anyway.
Now you, too, can have an exciting career in technical writing!
Now you, too, can have an exciting career in technical writing!
[...] http://cdharrison.com/2007/05/08/installing-cs3-web-premium/ Filed under: Misc — admin @ 10:35 pm [...]
Eagerly hoping that this will solve my install problem as well, although the machine I am trying to load it on never had any Adobe pre-release software installed. Thanks for posting the tip.
I gotta say that I am outraged at Adobe’s Customer Service and Support staff. They did not believe that the machine never had beta software on it (it is a new unit, with XP SP2 and Office 2003 only). I spent almost two hours on the phone, and I’m still trying to get this four figure purchase to work correctly. Too bad there isn’t any strong competition to those arrogant schmucks.
Ugh… don’t get me started about Adobe Customer Support. I hope I never have to call them again, and if I do, you can bet that I’m calling Corporate instead. Good luck with your install, Doug.
Eagerly hoping that this will solve my install problem as well, although the machine I am trying to load it on never had any Adobe pre-release software installed. Thanks for posting the tip.
I gotta say that I am outraged at Adobe’s Customer Service and Support staff. They did not believe that the machine never had beta software on it (it is a new unit, with XP SP2 and Office 2003 only). I spent almost two hours on the phone, and I’m still trying to get this four figure purchase to work correctly. Too bad there isn’t any strong competition to those arrogant schmucks.
Ugh… don’t get me started about Adobe Customer Support. I hope I never have to call them again, and if I do, you can bet that I’m calling Corporate instead. Good luck with your install, Doug.
loaded CS3 Web Premium on Windows XP home, was running Adobe Acrobat 7 before, everything loaded but Adobe Acrobat 8 did not, tried a couple of times, did a system restore deleting CS3 weg premium, now can’t load Adobe Acrobat 7 again…it shows but will not run….anyone have that problem???
loaded CS3 Web Premium on Windows XP home, was running Adobe Acrobat 7 before, everything loaded but Adobe Acrobat 8 did not, tried a couple of times, did a system restore deleting CS3 weg premium, now can’t load Adobe Acrobat 7 again…it shows but will not run….anyone have that problem???
Ed, you’ll need to reinstall Acrobat 7.
Ed, you’ll need to reinstall Acrobat 7.
[...] Run install from a selective startup [...]
Followed the steps precisely, and it didn’t work. Got the 3 Install errors.
Sigh. /rage *adobe*
Followed the steps precisely, and it didn’t work. Got the 3 Install errors.
Sigh. /rage *adobe*
@Dave – Perhaps this will help you better:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401521
Someone mentioned it on one of the other posts I have here on the site and it worked for them when nothing else would. Hopefully it will help you out. If you get it installed, do please let me know! If there’s a certain method of installation that works better for everyone, I’ll definitely update the posts here on the site to push for those methods instead!
I’ll keep my fingers crossed for you!
Chris… Hi…
Struggling with the Design Premium (not the Web Design Premium) install… so far the solution hasn’t worked :(
Right at the top you talk about the registry but you don’t:
1/ Give the full path… i.e. HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, etc.
2/ You don’t say what one is to do with those entries
Grateful for feedback…
Cheers,
JJ
Oh… am on XP Pro with SP2 and all updates, including the Windows Installer… running CS2 Illustrator and Photoshop, Production Studio 2, Acrobat 7, Dreamweaver 8… the installation dies after the Setup box and indicator… splash screen comes on for a split second with the message “Loading…” and dies…
Sorry about that, JayJay. That’s an oversight on my part. I updated the full paths of the keys. They’re all located in HKEY_LOCAL_MACHINE.
Once you locate the keys, you’ll need right click on them, select Permissions, and make sure that Administrators, and the User Account(s) that will be using the applications are selected.
You might also look into these instructions in the Adobe knowledgebase (http://www.adobe.com/go/kb401521) …
Chris… Hi…
Struggling with the Design Premium (not the Web Design Premium) install… so far the solution hasn’t worked :(
Right at the top you talk about the registry but you don’t:
1/ Give the full path… i.e. HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, etc.
2/ You don’t say what one is to do with those entries
Grateful for feedback…
Cheers,
JJ
Oh… am on XP Pro with SP2 and all updates, including the Windows Installer… running CS2 Illustrator and Photoshop, Production Studio 2, Acrobat 7, Dreamweaver 8… the installation dies after the Setup box and indicator… splash screen comes on for a split second with the message “Loading…” and dies…
Sorry about that, JayJay. That’s an oversight on my part. I updated the full paths of the keys. They’re all located in HKEY_LOCAL_MACHINE.
Once you locate the keys, you’ll need right click on them, select Permissions, and make sure that Administrators, and the User Account(s) that will be using the applications are selected.
You might also look into these instructions in the Adobe knowledgebase (http://www.adobe.com/go/kb401521) …
Hi Chris…
No luck :(
Cheers…
JJ
Hi Chris…
No luck :(
Cheers…
JJ
Didn’t help me, either. My problem is that Illustrator CS3 install fails with ‘Please insert CS3 Disk’ message.
No one seems to have found a fix for this yet.
There’s no .svg or.svgz keys in my registry.
There’s no .svg or .svgz file types in my file types.
My machine is AMD 64 3200 on an ASUS A8NSLI with 1gig.
There’s Premier 6 installed and Photoshop CS3.
Photoshop CS3 had exactly the same problem. A friend gave me a mysterious disk with one single file on it: ‘setup.exe’. I ran that and it installed photoshop.
Obviiously there’s a way. I don’t know if that was some hacker found that, made that, or it came from Adobe or what – I’m not techie enough to know what’s inside that .exe file. But it worked.
It can be done. You’re right. It is inexcusable on the part of Adobe. Inexcusable.
Didn’t help me, either. My problem is that Illustrator CS3 install fails with ‘Please insert CS3 Disk’ message.
No one seems to have found a fix for this yet.
There’s no .svg or.svgz keys in my registry.
There’s no .svg or .svgz file types in my file types.
My machine is AMD 64 3200 on an ASUS A8NSLI with 1gig.
There’s Premier 6 installed and Photoshop CS3.
Photoshop CS3 had exactly the same problem. A friend gave me a mysterious disk with one single file on it: ‘setup.exe’. I ran that and it installed photoshop.
Obviiously there’s a way. I don’t know if that was some hacker found that, made that, or it came from Adobe or what – I’m not techie enough to know what’s inside that .exe file. But it worked.
It can be done. You’re right. It is inexcusable on the part of Adobe. Inexcusable.
Hi, I am completely lost. I am running Vista premium and have downloaded the latest trial version of dreamweaver CS3. I am following the instructions to set up by clicking on the set up exe button. What follows is the Adobe set up box which promptly disappears and it will not set up. Any ideas in laymans terms.
Thanks in advance
Steve
@abrogard: I wish I could be more help… Adobe does have a pretty thorough entry on troubleshooting an installation of Illustrator CS3… Have you given that a shot?
Adobe – TechNote: Installing Dreamweaver CS3 in Selective Startup Mode on Windows Vista for additional assistance.
Hi and thanks for the further interest.
No, I haven’t checked out that particular text that I know of.
And it looks like I can’t, not just now anyway. I just clicked on your link and it went to an error page – an Adobe page “page not found”.
What about your method of installing CS3 Web Premium. Do you think it might have a bearing on my problem? Might help me install Illustrator?
link. Sorry about that.
As for whether or not the method I mentioned will work for you… not sure. It seems like with the CS3 apps it’s pretty much a crap-shoot. It’d probably be worth a shot though… If it does work, please let me know.
Hi again…
I checked out your updated link and read the text. I’m not real impressed, most of the stuff I can definitely say already doesn’t apply – like computer specs for instance.
Other stuff, like the temp files I don’t have much faith in but I’ll try it.
Mainly I’d like to see some mention of the error message – ‘Please insert CS3 Disk…’ and there isn’t any.
I’m too busy right now to mess with my computer and risk problems but I’ll keep monitoring the situation, the forums I’ve posted on, and when things are slacker if I still don’t have a fix I’ll try your CS3 web method, see if that does any good.
:)
Hi, I am completely lost. I am running Vista premium and have downloaded the latest trial version of dreamweaver CS3. I am following the instructions to set up by clicking on the set up exe button. What follows is the Adobe set up box which promptly disappears and it will not set up. Any ideas in laymans terms.
Thanks in advance
Steve
<a href=”http://www.adobe.com/cfusion/knowledgebase/index.cfm?event=view&id=KC.kb401401&extid=kb401401&dialogID=16566659&iterationID=1&sessionID=4830a99b36583487e1a7&stateID=0+0+16576492&mode=advanced” rel=”nofollow”>Adobe Knowledgebase Article kb401401
I found this whilst searching, and I’ve tried everything else – to no avail. Mmm.
@abrogard: I wish I could be more help… Adobe does have a pretty thorough entry on troubleshooting an installation of Illustrator CS3… Have you given that a shot?
@Steve Butler: You might want to check out the Adobe – TechNote: Installing Dreamweaver CS3 in Selective Startup Mode on Windows Vista for additional assistance.
Hi and thanks for the further interest.
No, I haven’t checked out that particular text that I know of.
And it looks like I can’t, not just now anyway. I just clicked on your link and it went to an error page – an Adobe page “page not found”.
What about your method of installing CS3 Web Premium. Do you think it might have a bearing on my problem? Might help me install Illustrator?
I have tried this http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401454
It still does not work
Steve Butler
@abrogard: I updated the link. Sorry about that.
As for whether or not the method I mentioned will work for you… not sure. It seems like with the CS3 apps it’s pretty much a crap-shoot. It’d probably be worth a shot though… If it does work, please let me know.
Hi again…
I checked out your updated link and read the text. I’m not real impressed, most of the stuff I can definitely say already doesn’t apply – like computer specs for instance.
Other stuff, like the temp files I don’t have much faith in but I’ll try it.
Mainly I’d like to see some mention of the error message – ‘Please insert CS3 Disk…’ and there isn’t any.
I’m too busy right now to mess with my computer and risk problems but I’ll keep monitoring the situation, the forums I’ve posted on, and when things are slacker if I still don’t have a fix I’ll try your CS3 web method, see if that does any good.
:)
Adobe Knowledgebase Article kb401401
I found this whilst searching, and I’ve tried everything else – to no avail. Mmm.
Hey folks-
if you are getting the component installation failure at the end of your install, the problem is prob folder permissions within either the Program Files folder and/or the Documents and Settings folder. Most of the folks who are experiencing these issues are either installing on a corporate image or an “OEM” image (e.g. a standard Dell or IBM install image). In these types of installs, even if you are a member of the Administrators group, you may not have ownership or the proper level of access to the required folders. A quick and dirty solution to the problem is to 1. go to the folder security tab and under advanced, select the owner tab and make yourself (your logon account) the owner of the folder and 2. back under the security tab, give either yourself or the everyone group full control of the folder, and MAKE SURE you Replace permissions on all child objects. these two setps done on both the Documents and Settings and the Program Files folders will solve all of the write/delete access issues that are happening durnig the install, and the install should complete successfully. Although this is a “slegdehammer” approach, I am not sure exactly which files and sub folders the installer is trying to write to. After alot of greif, this is what worked for me.
Oh yeah, one more thing- you also have to delete the whole C:Program FilesCommon FilesAdobeAcrobat folder and its sub folders (along with the two or three .dll’s in the activex subfolder). If you can’t delete these files, you should go to task manager and stop explorer, and while explorer is stopped, start a command prompt and navigate to the folder and delete it. You cant delete these dll’s while explorer is running.
Hey folks-
if you are getting the component installation failure at the end of your install, the problem is prob folder permissions within either the Program Files folder and/or the Documents and Settings folder. Most of the folks who are experiencing these issues are either installing on a corporate image or an “OEM” image (e.g. a standard Dell or IBM install image). In these types of installs, even if you are a member of the Administrators group, you may not have ownership or the proper level of access to the required folders. A quick and dirty solution to the problem is to 1. go to the folder security tab and under advanced, select the owner tab and make yourself (your logon account) the owner of the folder and 2. back under the security tab, give either yourself or the everyone group full control of the folder, and MAKE SURE you Replace permissions on all child objects. these two setps done on both the Documents and Settings and the Program Files folders will solve all of the write/delete access issues that are happening durnig the install, and the install should complete successfully. Although this is a “slegdehammer” approach, I am not sure exactly which files and sub folders the installer is trying to write to. After alot of greif, this is what worked for me.
Oh yeah, one more thing- you also have to delete the whole C:\Program Files\Common Files\Adobe\Acrobat folder and its sub folders (along with the two or three .dll’s in the activex subfolder). If you can’t delete these files, you should go to task manager and stop explorer, and while explorer is stopped, start a command prompt and navigate to the folder and delete it. You cant delete these dll’s while explorer is running.
That last comment and in fact most comments including the one that started this thread pertain to installation problems that occur during an installation or at the end of it.
My problem, and that of quite a few others, is an install that never gets out of the starting gate – before it can even start this message “Please insert the CS3 disk…” comes up.
All of use with this problem find no help whatever in all the suggestions that help with the other problems.
We don’t have .svg file access problems for instance, we don’t find installing from the hard drive helps, we haven’t installed beta versions previously, etc., etc….
For some weird reason our installs (which, say, are running from the install disk in the disk drive) ask right at the beginning for us to ‘Please insert the CS3 disk…’
Which, of course, is already in the drive providing the programming to deliver the message we’re just looking at…. !
How weird is that?
That last comment and in fact most comments including the one that started this thread pertain to installation problems that occur during an installation or at the end of it.
My problem, and that of quite a few others, is an install that never gets out of the starting gate – before it can even start this message “Please insert the CS3 disk…” comes up.
All of use with this problem find no help whatever in all the suggestions that help with the other problems.
We don’t have .svg file access problems for instance, we don’t find installing from the hard drive helps, we haven’t installed beta versions previously, etc., etc….
For some weird reason our installs (which, say, are running from the install disk in the disk drive) ask right at the beginning for us to ‘Please insert the CS3 disk…’
Which, of course, is already in the drive providing the programming to deliver the message we’re just looking at…. !
How weird is that?
I changed all the ownership as Michael said – and instead of getting the component install errors I get this insert disk business – even with the disk in the drive and also installing from virtual drive and extracted desktop folder…
It seems our problems are never ending indeed.
I changed all the ownership as Michael said – and instead of getting the component install errors I get this insert disk business – even with the disk in the drive and also installing from virtual drive and extracted desktop folder…
It seems our problems are never ending indeed.
Hey guys-
My understanding is that Adobe has included some logic to prevent instaling from a copied DVD or CD. If you are using a Disc that is not the original Adobe media, I have heard that coping all files to the HD will solve the issue. But one note- any later re-install or program modification will require the install files be in exactly the same location as the original install.
Hey guys-
My understanding is that Adobe has included some logic to prevent instaling from a copied DVD or CD. If you are using a Disc that is not the original Adobe media, I have heard that coping all files to the HD will solve the issue. But one note- any later re-install or program modification will require the install files be in exactly the same location as the original install.
Well that wouldn’t be hard, would it? They’d still be there on your hard drive.
I don’t know how any of that could work. If it were technically possible you’d expect game makers to do it – they’ve always been furiously concerned that people don’t copy their disks, haven’t they? And yet they don’t do it.
I have never heard of this error anywhere else at all.
Copying to the hard drive has often been suggested as a cure for the ‘insert disk..’ message – but it doesn’t work.
Well, it doesn’t work for me.
I don’t think it worked for anyone. There’s various people (in various forums) suggest this as a cure because it worked for them: but they didn’t have this problem, they had some other Adobe installation problem.
Maybe I’m wrong – I’d like to know if I am – but I don’t think anyone anywhere has solved this problem by copying the disk to the HDD.
In fact I’ve only ever heard of one time when the problem was solved. And that person did a whole new install of his operating system with consequent reinstall of all his programmes.
What’s that look like? Simple. It looks like Adobe has written something to your hard drive somewhere, the registry probably, and for some reason that thing that is written at one time conflicts with your new install.
Why? Because the new install looks for that registry entry and draws erroneous conclusions from it. Concludes that the install disk is not in the drive. Well, to be strictly accurate, concludes nothing, the programme simply delivers that ‘error’ message (or ‘request’) at that time because of what the programmer coded in.
Why did the programmer do that? What did the programmer think was happening?
We don’t know and Adobe won’t tell us.
But whatever it was it was wrong. There’s no wrongdoing on the part of anyone. There’s people with Adobe disks trying to install on perfectly well qualified machines and getting stopped by this message.
All wrong. Shouldn’t happen. How can Adobe remain silent? I don’t know. The mind boggles.
I can only say that I have the Install Media on a portable HD. I created an .ISO file and burned it all to a DVD. The DVD is is fine (all of the files are there) but i cannot use it to install CS3 (I get the same errors). However, when I install directly from my portable HD, I have no problem except for the component installation failure issue I noted above, all of which were corrected by changing the folder permissions. BTW- I have 3 “coroprate Image” laptops, all of which gave me the same issues with the copied DVD, and all of which also had the same issues with folder permissions. After using the portable HD and fixing the folder prmissions. Also, one is a Dell, one an IBM, and one an HP.
“In fact I’ve only ever heard of one time when the problem was solved. And that person did a whole new install of his operating system with consequent reinstall of all his programmes.”
For me to do that I’d have to buy about at least 100 dual layer dvds or buy another 500gb portable just to back up…ridiculous, time consuming and it will be a cold day in hell before I do lol.
Lets hope adobe can come up with some patch to address this in the near future…
Well that wouldn’t be hard, would it? They’d still be there on your hard drive.
I don’t know how any of that could work. If it were technically possible you’d expect game makers to do it – they’ve always been furiously concerned that people don’t copy their disks, haven’t they? And yet they don’t do it.
I have never heard of this error anywhere else at all.
Copying to the hard drive has often been suggested as a cure for the ‘insert disk..’ message – but it doesn’t work.
Well, it doesn’t work for me.
I don’t think it worked for anyone. There’s various people (in various forums) suggest this as a cure because it worked for them: but they didn’t have this problem, they had some other Adobe installation problem.
Maybe I’m wrong – I’d like to know if I am – but I don’t think anyone anywhere has solved this problem by copying the disk to the HDD.
In fact I’ve only ever heard of one time when the problem was solved. And that person did a whole new install of his operating system with consequent reinstall of all his programmes.
What’s that look like? Simple. It looks like Adobe has written something to your hard drive somewhere, the registry probably, and for some reason that thing that is written at one time conflicts with your new install.
Why? Because the new install looks for that registry entry and draws erroneous conclusions from it. Concludes that the install disk is not in the drive. Well, to be strictly accurate, concludes nothing, the programme simply delivers that ‘error’ message (or ‘request’) at that time because of what the programmer coded in.
Why did the programmer do that? What did the programmer think was happening?
We don’t know and Adobe won’t tell us.
But whatever it was it was wrong. There’s no wrongdoing on the part of anyone. There’s people with Adobe disks trying to install on perfectly well qualified machines and getting stopped by this message.
All wrong. Shouldn’t happen. How can Adobe remain silent? I don’t know. The mind boggles.
I can only say that I have the Install Media on a portable HD. I created an .ISO file and burned it all to a DVD. The DVD is is fine (all of the files are there) but i cannot use it to install CS3 (I get the same errors). However, when I install directly from my portable HD, I have no problem except for the component installation failure issue I noted above, all of which were corrected by changing the folder permissions. BTW- I have 3 “coroprate Image” laptops, all of which gave me the same issues with the copied DVD, and all of which also had the same issues with folder permissions. After using the portable HD and fixing the folder prmissions. Also, one is a Dell, one an IBM, and one an HP.
Your errors are not ‘Insert the disk…’ errors, I think, are they, Michael?
So you are working in a different area there. But still very fascinating and I guess there’s some clues in there in your experiences to what’s going on to cause our experiences….. but I’m not the man that can figure it out… I need help with this.
I like your post, Dave… ‘it’ll be a cold day in hell…’ You do realise it is going to happen sometime, don’t you?
And, yes, when your hard drive goes down it does feel like a cold day in hell.
Or worse.
:)
“abrogard said:
Your errors are not ‘Insert the disk…’ errors, I think, are they, Michael?”
Using the DVD yes, thats the error I get on all machines. If i uninstall, then clean using the Adobe utility, (making sure I check the cleaner log to make sure there are no errors) and install from the portable HD, It works with no errors.
“In fact I’ve only ever heard of one time when the problem was solved. And that person did a whole new install of his operating system with consequent reinstall of all his programmes.”
For me to do that I’d have to buy about at least 100 dual layer dvds or buy another 500gb portable just to back up…ridiculous, time consuming and it will be a cold day in hell before I do lol.
Lets hope adobe can come up with some patch to address this in the near future…
Your errors are not ‘Insert the disk…’ errors, I think, are they, Michael?
So you are working in a different area there. But still very fascinating and I guess there’s some clues in there in your experiences to what’s going on to cause our experiences….. but I’m not the man that can figure it out… I need help with this.
I like your post, Dave… ‘it’ll be a cold day in hell…’ You do realise it is going to happen sometime, don’t you?
And, yes, when your hard drive goes down it does feel like a cold day in hell.
Or worse.
:)
“abrogard said:
Your errors are not ‘Insert the disk…’ errors, I think, are they, Michael?”
Using the DVD yes, thats the error I get on all machines. If i uninstall, then clean using the Adobe utility, (making sure I check the cleaner log to make sure there are no errors) and install from the portable HD, It works with no errors.
Oh I meant in relation to having to back up my entire pc just for the sake of installing CS3… I back up work onto dvd every week :)
Oh I meant in relation to having to back up my entire pc just for the sake of installing CS3… I back up work onto dvd every week :)
Ah… right, Michael. You get the ‘insert disk’ error if you try to install from the DVD after that cleaning operation?
And it is a copied DVD?
Well that seems to make it pretty certain that it is a copied DVD error – except that I know mine is not a copied DVD and we’ve got other people claiming the same problem with original disks.
The problem just gets more fascinating and we don’t get closer to a solution.
Hey, Dave, we’ll be okay for our work when the drives go down as they inevitably will – I’ve got mine backed up, too, though not as regularly as I should and only on DVD where I really tape I think – but the sheer problem of restoring the OS and what must be about a hundred applicatons is daunting in itself. Don’t you think?
My desktop is covered with icons from installed apps and some of those icons are directories full of installed apps.
And the hard drive has directories of apps that don’t have icons – and so on – my hard drive(s) have become like a well used, long lived in house, with stuff stored in the attic and in cupboards and all over….
To rebuild that house will be hard.
I’m thinking I need to do like a Norton ghost for the whole thing but it won’t go on DVD of course, so perhaps I should invest in a tape and get serious.
Ah… right, Michael. You get the ‘insert disk’ error if you try to install from the DVD after that cleaning operation?
And it is a copied DVD?
Well that seems to make it pretty certain that it is a copied DVD error – except that I know mine is not a copied DVD and we’ve got other people claiming the same problem with original disks.
The problem just gets more fascinating and we don’t get closer to a solution.
Hey, Dave, we’ll be okay for our work when the drives go down as they inevitably will – I’ve got mine backed up, too, though not as regularly as I should and only on DVD where I really tape I think – but the sheer problem of restoring the OS and what must be about a hundred applicatons is daunting in itself. Don’t you think?
My desktop is covered with icons from installed apps and some of those icons are directories full of installed apps.
And the hard drive has directories of apps that don’t have icons – and so on – my hard drive(s) have become like a well used, long lived in house, with stuff stored in the attic and in cupboards and all over….
To rebuild that house will be hard.
I’m thinking I need to do like a Norton ghost for the whole thing but it won’t go on DVD of course, so perhaps I should invest in a tape and get serious.
Yeah that’s exactly it. My desktop is also heavily customised (docks, custom context menus, registry hacks etc etc)..which takes days to get right let alone all the apps. At least CS2 isn’t broken, so it’s not the end of the world.
On a sidenote I have to start skinning sharepoint this week. *cries*
Skinning MS Sharepoint with standards. Hopefully it won’t be too painful for you!
Rather you than me. I read Chris’s link about it and it made it clear to me that it should be avoided like the plague….
You have my sympathy
:)
Yeah that’s exactly it. My desktop is also heavily customised (docks, custom context menus, registry hacks etc etc)..which takes days to get right let alone all the apps. At least CS2 isn’t broken, so it’s not the end of the world.
On a sidenote I have to start skinning sharepoint this week. *cries*
@Dave Sackville… This article might help you: Skinning MS Sharepoint with standards. Hopefully it won’t be too painful for you!
Rather you than me. I read Chris’s link about it and it made it clear to me that it should be avoided like the plague….
You have my sympathy
:)
Mmm I’m having problemas right now after doing a lot of things…
1a- Tried a normal install
1b- Never passed the initialization stage.
Fix:
got to STARTRUN…
- write “regedit”
- search in:
HKEY_LOCAL_MACHINE
SOFTWAREPolicies
MicrosoftWindowsInstaller
- there’s some keys in there, 2 important ones:
DisableUserInstalls
and DisableRollBack, both of them should have 0 values.
After that I finally saw the instalator “start”… just to finish the instalation with acrobat and flash installed and the rest of the products not installed. Now I’m trying this system. I hope it works…
Mmm I’m having problemas right now after doing a lot of things…
1a- Tried a normal install
1b- Never passed the initialization stage.
Fix:
got to START>RUN…
- write “regedit”
- search in:
HKEY_LOCAL_MACHINE\
SOFTWARE\Policies\
Microsoft\Windows\Installer
- there’s some keys in there, 2 important ones:
DisableUserInstalls
and DisableRollBack, both of them should have 0 values.
After that I finally saw the instalator “start”… just to finish the instalation with acrobat and flash installed and the rest of the products not installed. Now I’m trying this system. I hope it works…
don’t do this, it’ll damage up your windows operating system. just go here, and do some reading.
http://www.torrentspy.com/torrent/1148430/PC_EN...
don’t do this, it’ll damage up your windows operating system. just go here, and do some reading.
http://www.torrentspy.com/torrent/1148430/PC_ENG_ADOBE_CS3_INDESIGN_colombo_bt_org_Colombo_bt_org
The torrent link looks like a crack version download. But after reading many of the entries on this blog I can say I have mine up and running on Windows Vista Ultimate everything is working now all I have to do is wait for the third parties to catch up and up-grade their add-ons.
Like ‘Web Assist’ most of the extensions do not work but they are hopefully getting there.
Thank you all for the input and may you eventually get you system and CS3 sorted.
The torrent link looks like a crack version download. But after reading many of the entries on this blog I can say I have mine up and running on Windows Vista Ultimate everything is working now all I have to do is wait for the third parties to catch up and up-grade their add-ons.
Like ‘Web Assist’ most of the extensions do not work but they are hopefully getting there.
Thank you all for the input and may you eventually get you system and CS3 sorted.
Knn – I went there and got it and tried it and got a ‘please insert CS3 disk…’ message. Installation then aborted.
What did you mean ‘do some reading’? You mean try to find the answer to that? You must be joking. Why would I bother with it? I only tried the whole thing because your post looked like you were offering some sort of solution….. but it looks like you are not.
Or have I missed something? Misunderstood something?
@abrogard: There were some instructions in the comments on the linked page… I can’t vouch for how well they work…nor can I recommend using pirated/cracked versions of CS3.
Knn – I went there and got it and tried it and got a ‘please insert CS3 disk…’ message. Installation then aborted.
What did you mean ‘do some reading’? You mean try to find the answer to that? You must be joking. Why would I bother with it? I only tried the whole thing because your post looked like you were offering some sort of solution….. but it looks like you are not.
Or have I missed something? Misunderstood something?
@abrogard: There were some instructions in the comments on the linked page… I can’t vouch for how well they work…nor can I recommend using pirated/cracked versions of CS3.
Hi…
yes, I read the instructions, no help. What amuses me is that I get exactly the same problem with this ‘crack’ version of indesign CS3 as I get with my ‘real’ version of Illustrator.
I’ll throw them both away. Well, I’ll sell the illustrator I guess. I’ve actually got no idea what ‘indesign’ is supposed to do. I only downloaded it because I was hoping it’d provide a clue to my illustrator problem somehow. A bit of a daft hope. I wasn’t thinking straight. I actually want an absolute minimum of interaction with Adobe products. All I use at the moment is photoshop and as soon as I find something else that’ll do what I use it for I’ll change to it.
:)
Well I have finally decided that CS3 will not install on Vista and I am not prepared to waste anymore time on it. Considering this was the trial version it hardly inspires me to buy the very high priced product. To that end I have purchased Serif Photo plus and web Plus 10, both worked straight away and although web plus does not have everything that Dreamweaver has I am stress free. Sorry Adobe, I’m sure your new CS3 product is great but I have not been able to try it and your support staff are rude and useless.
Hi…
yes, I read the instructions, no help. What amuses me is that I get exactly the same problem with this ‘crack’ version of indesign CS3 as I get with my ‘real’ version of Illustrator.
I’ll throw them both away. Well, I’ll sell the illustrator I guess. I’ve actually got no idea what ‘indesign’ is supposed to do. I only downloaded it because I was hoping it’d provide a clue to my illustrator problem somehow. A bit of a daft hope. I wasn’t thinking straight. I actually want an absolute minimum of interaction with Adobe products. All I use at the moment is photoshop and as soon as I find something else that’ll do what I use it for I’ll change to it.
:)
Well I have finally decided that CS3 will not install on Vista and I am not prepared to waste anymore time on it. Considering this was the trial version it hardly inspires me to buy the very high priced product. To that end I have purchased Serif Photo plus and web Plus 10, both worked straight away and although web plus does not have everything that Dreamweaver has I am stress free. Sorry Adobe, I’m sure your new CS3 product is great but I have not been able to try it and your support staff are rude and useless.
“everything that Dreamweaver has I am stress free”
Microsoft’s FrontPage replacement, Expression Web, is also on a par with Dreamweaver. Helps to have some knowledge of CSS.
Never thought I’d promote a Microsoft application :o)
FREE option on the PC side is HTML-Kit. It’s not a WYSIWYG editor, but if you know code (HTML, CSS, etc.) it’s not bad at all.
“everything that Dreamweaver has I am stress free”
Microsoft’s FrontPage replacement, Expression Web, is also on a par with Dreamweaver. Helps to have some knowledge of CSS.
Never thought I’d promote a Microsoft application :o)
Another FREE option on the PC side is HTML-Kit. It’s not a WYSIWYG editor, but if you know code (HTML, CSS, etc.) it’s not bad at all.
You guys are talking html editors I think, right? Well I don’t know if it is good enough for you but I find NVU to be good enough for me – capable of far more than I use it for – and it is totally free.
I like it much better than Dreamweaver. I recently had to process html files created by Omnipage – a real mess – and I found NVU did it better than frontpage, dreamweaver or anything else.
I must say I use Frontpage, though, for placing images absolutely on the page, which it does better than anything else I’ve found. Though it doesn’t do it perfectly – the images are alright but text I write near them will sometimes get obscured at display time.
If anyone knows a better prog for this task, please tell me.
regards,
ab
You guys are talking html editors I think, right? Well I don’t know if it is good enough for you but I find NVU to be good enough for me – capable of far more than I use it for – and it is totally free.
I like it much better than Dreamweaver. I recently had to process html files created by Omnipage – a real mess – and I found NVU did it better than frontpage, dreamweaver or anything else.
I must say I use Frontpage, though, for placing images absolutely on the page, which it does better than anything else I’ve found. Though it doesn’t do it perfectly – the images are alright but text I write near them will sometimes get obscured at display time.
If anyone knows a better prog for this task, please tell me.
regards,
ab
I am about to go insane…or more like INSANE….pull my hair out, scream, flop myself on the floor. I have been trying for 4 days to get my CS3 Design Premium to install on my computer. All I want to do is forefill a dream of my moms to sell her photographs online, and inorder to do that I need a program that will do what I need it to do.. I have tried everything…everything to get this program to load. By the way you guys are awesome, you have offered many great ideas. No program should be this difficult to install. When I buy a program, I expect it to install. I should not have to mess with areas I am not trained to mess with. I consider myself computer savvy. However, I must admit that when it comes to getting to the heart of the system, it scares me to death. In all my years of installing programs, I have never had to even look at the items many of you have suggested.
anyway, I have given up on the CS3 products. words cannot express how disappointed I am with the programs.
Good luck to everyone with their versions. :)
I am about to go insane…or more like INSANE….pull my hair out, scream, flop myself on the floor. I have been trying for 4 days to get my CS3 Design Premium to install on my computer. All I want to do is forefill a dream of my moms to sell her photographs online, and inorder to do that I need a program that will do what I need it to do.. I have tried everything…everything to get this program to load. By the way you guys are awesome, you have offered many great ideas. No program should be this difficult to install. When I buy a program, I expect it to install. I should not have to mess with areas I am not trained to mess with. I consider myself computer savvy. However, I must admit that when it comes to getting to the heart of the system, it scares me to death. In all my years of installing programs, I have never had to even look at the items many of you have suggested.
anyway, I have given up on the CS3 products. words cannot express how disappointed I am with the programs.
Good luck to everyone with their versions. :)
If you REALLY want to install CS3, reinstall Windows and install CS3 before you do anything else.
Then install your AV and connect to the internet.
PITA but it works.
@Alan – That’s what I ended up doing on one of my machines that bricked after initially trying to install CS3. A Clean Install of XP and CS3 was the only thing that worked.
@Canadria – I, and many, many others feel your pain. I still can’t believe Adobe hasn’t done anything to rectify this situation.
@ Canadria:
The suite is worth the pain.
@ Chris:
I’m amazed that there’s been very little said about this fiasco in the various media.
My conspiracy antennae are quivering :o)
I bet if Adobe had a clear competitor, like it once had in Macromedia, they’d be making light of the installation issues. Adobe certainly brought Quark’s problems to light when it was trying to get InDesign established initially.
If you REALLY want to install CS3, reinstall Windows and install CS3 before you do anything else.
Then install your AV and connect to the internet.
PITA but it works.
@Alan – That’s what I ended up doing on one of my machines that bricked after initially trying to install CS3. A Clean Install of XP and CS3 was the only thing that worked.
@Canadria – I, and many, many others feel your pain. I still can’t believe Adobe hasn’t done anything to rectify this situation.
@ Canadria:
The suite is worth the pain.
@ Chris:
I’m amazed that there’s been very little said about this fiasco in the various media.
My conspiracy antennae are quivering :o)
I bet if Adobe had a clear competitor, like it once had in Macromedia, they’d be making light of the installation issues. Adobe certainly brought Quark’s problems to light when it was trying to get InDesign established initially.
Canadria – You very well may not need Adobe. It very well may NOT be worth the pain.
I post my photos on the web by the dozen and I do all the manipulation with Paint Shop Pro 6.
NOT the latest PSP, note. Why not? Because the earlier version is easier to use, quicker to load and does all I need.
Plus I use a little tool that installs as a menu choice and resizes the pics with one click down to web page size (800×600).
Then (as I said above) I use Frontpage to allow easy mouse driven absolute page positioning. Adobe doesn’t do that for me.
In the computer software business today there is much, much, much over-engineering of products. Bells and whistles added until they become almost unusable. Look at Word. How many people are driven mad trying to switch of ‘helpful’ features like automatic indents and numbering and whatever?
It simply IS NOT TRUE that the latest is ‘the greatest’ or that ‘you get what you pay for’ and therefore the most expensive must be the best. NOT true.
Much of the greatest software today is freeware, open source. And at all times a clear understanding of what you want to achieve is the best guide to which software you want. Get what does the job and no more (or virtually no more). A sort of ‘Occams Razor’ of computer software usage.
I’ll say this again though I never seem to be able to get the message across, there’s something wrong with the way I say it, but here goes:
Computers are meant to make things EASY. The most difficult, complicated, abstruse and arcane calculations are painfully slowly put together into a computer program and then – BLAM – that program runs like lightning at the push of a single switch. Again and again and again. Any fool can do it.
AND THEN – some people take these programmes and painfully slowly, inch by inch, tack them together and tweak them so’s some other difficult even more arcane thing can be done. And then – BLAM – it is done at the push of a switch. By any fool. Again and again and again.
Do you understand? It means If it is not easy the software is at fault. You need other software.
Adobe is in its death throes. Hardening of the arteries, Loss of the plot. Beancounter takeover. Old guard resistance. Future blindness. Lack of inspiration – who knows? All or any of the above.
Soon there’ll be a clear substitute or a bundle of clear substitutes for any or all of Adobe’s carefully marketed separate functions.
But while you’re waiting for that if you take a careful look at what you REALLY want you might find the substitute has been there for yonks. Like, in my case, PSP6 and Frontpage.
And my substitute for Word? Maybe Star Office or something. Truly I just don’t have the time and patience to go looking for it, I do so little word processing, but I’m sure it is there. Meanwhile I use the closest to hand substitute which I’m able to find because of my computer experience – I switch OFF every single ‘helpful’ option. i.e. you could say I substitute a ten year old Word for today’s.
But your typical user can’t do that. Unfortunately. I feel sorry for them. But its dog eat dog, isn’t it?
:)
@abrogard: Adobe’s future competition is going to appear online. They’ve already talked about making Photoshop a web-based application, and given what I’ve seen of AIR (Adobe Integrated Runtime), it’s certainly possible.
I definitely think it’s a problem that Adobe doesn’t have a clear competitor anymore. Lack of competition is what stifled Microsoft from improving on Internet Explorer and we see where that’s gotten them.
CS3 might very well be worth the trouble. I had a hell of a time installing it, but now that I’ve got it on my work and home computers, I love using it. CS3 is far from perfect, but little things, like Smart Effects in Photoshop are what make the upgrade worth it.
You’re right, the latest isn’t always the greatest, but the problem we face when we skip upgrades, is having to play catch-up when new features are introduced. Someone upgrading from Photoshop 7 to CS3 is going to have a pretty steep learning curve compared to someone who has continued using the latest versions of the software.
I’m glad you’ve found solutions that meet your needs. For me, I’ve found Adobe’s offerings to be the best solutions for what I do (web and graphic design, web development), and I doubt that’ll change anytime soon.
Canadria – You very well may not need Adobe. It very well may NOT be worth the pain.
I post my photos on the web by the dozen and I do all the manipulation with Paint Shop Pro 6.
NOT the latest PSP, note. Why not? Because the earlier version is easier to use, quicker to load and does all I need.
Plus I use a little tool that installs as a menu choice and resizes the pics with one click down to web page size (800×600).
Then (as I said above) I use Frontpage to allow easy mouse driven absolute page positioning. Adobe doesn’t do that for me.
In the computer software business today there is much, much, much over-engineering of products. Bells and whistles added until they become almost unusable. Look at Word. How many people are driven mad trying to switch of ‘helpful’ features like automatic indents and numbering and whatever?
It simply IS NOT TRUE that the latest is ‘the greatest’ or that ‘you get what you pay for’ and therefore the most expensive must be the best. NOT true.
Much of the greatest software today is freeware, open source. And at all times a clear understanding of what you want to achieve is the best guide to which software you want. Get what does the job and no more (or virtually no more). A sort of ‘Occams Razor’ of computer software usage.
I’ll say this again though I never seem to be able to get the message across, there’s something wrong with the way I say it, but here goes:
Computers are meant to make things EASY. The most difficult, complicated, abstruse and arcane calculations are painfully slowly put together into a computer program and then – BLAM – that program runs like lightning at the push of a single switch. Again and again and again. Any fool can do it.
AND THEN – some people take these programmes and painfully slowly, inch by inch, tack them together and tweak them so’s some other difficult even more arcane thing can be done. And then – BLAM – it is done at the push of a switch. By any fool. Again and again and again.
Do you understand? It means If it is not easy the software is at fault. You need other software.
Adobe is in its death throes. Hardening of the arteries, Loss of the plot. Beancounter takeover. Old guard resistance. Future blindness. Lack of inspiration – who knows? All or any of the above.
Soon there’ll be a clear substitute or a bundle of clear substitutes for any or all of Adobe’s carefully marketed separate functions.
But while you’re waiting for that if you take a careful look at what you REALLY want you might find the substitute has been there for yonks. Like, in my case, PSP6 and Frontpage.
And my substitute for Word? Maybe Star Office or something. Truly I just don’t have the time and patience to go looking for it, I do so little word processing, but I’m sure it is there. Meanwhile I use the closest to hand substitute which I’m able to find because of my computer experience – I switch OFF every single ‘helpful’ option. i.e. you could say I substitute a ten year old Word for today’s.
But your typical user can’t do that. Unfortunately. I feel sorry for them. But its dog eat dog, isn’t it?
:)
@abrogard: Adobe’s future competition is going to appear online. They’ve already talked about making Photoshop a web-based application, and given what I’ve seen of AIR (Adobe Integrated Runtime), it’s certainly possible.
I definitely think it’s a problem that Adobe doesn’t have a clear competitor anymore. Lack of competition is what stifled Microsoft from improving on Internet Explorer and we see where that’s gotten them.
CS3 might very well be worth the trouble. I had a hell of a time installing it, but now that I’ve got it on my work and home computers, I love using it. CS3 is far from perfect, but little things, like Smart Effects in Photoshop are what make the upgrade worth it.
You’re right, the latest isn’t always the greatest, but the problem we face when we skip upgrades, is having to play catch-up when new features are introduced. Someone upgrading from Photoshop 7 to CS3 is going to have a pretty steep learning curve compared to someone who has continued using the latest versions of the software.
I’m glad you’ve found solutions that meet your needs. For me, I’ve found Adobe’s offerings to be the best solutions for what I do (web and graphic design, web development), and I doubt that’ll change anytime soon.
I’m sure you’re right, Chris. It’s horses for courses – Adobe suits you, that’s a fact, you’re the best judge and that’s your decision and that’s all okay.
I don’t argue with that one bit. Quite the opposite. I simply try to suggest everyone should try to get a clear idea of just what they want before they take on ultra sophisticated problematic software.
But I can’t help biting at the hook again when you say ‘steep learning curve’ …. because that’s my underlying main point about the whole computing world – there should be no ‘steep learning curves’.
When software gets progressively more difficult it is going in the wrong direction.
I learned that the hard way in my early years as a programmer. The customer just wasn’t prepared to do any work. And he asked the impossible as a matter of course! And he had absolutely no respect whatever for the sheer work that I put into his prog. (never mind my sheer brilliance :) )
And I learned I had to supply what he wanted.
But, of course, as you well know and as every dedicated ‘expert’ or professional in a multitude of (computing) fields knows, there’s thousands (millions ?) of hard working, extremely intelligent, dedicated and thoroughly professional people toiling away mastering all the quirks and foibles, hassles and idiosyncracies – as well as the clever features, powerful abilities and such – of their software.
They have to. It is their professional tool, that software. They have to master it and they have to take it forward into unknown territory.
They become, in fact, programmers themselves. Holders of arcane knowledge. Speakers of secret languages.
And it is incredibly painful for them to recognise that all their effort, all their secret knowledge, all their arcane knowledge, is to be thrown away, lost, gone, because it is superceded by new software that is user friendly and easy to learn and allows crass juveniles to do things in a second that it took them months to learn.
Incredibly painful. It just doesn’t seem right, before God it doesn’t seem right.
I know. Because it was the same for me. How could the user insist I make all that available to any tom, dick or harry at the push of a button? Did they have any idea of the intellectual intensity that went into that? Did they have any idea of the hurdles I’d overcome?
No. they didn’t. And they didn’t care. And it didn’t matter. They were of the future and the future was theirs.
Well, can you understand what I’m saying? The future is simpler, easier and infinitely more powerful than anything you can presently comprehend.
It is NOT, harder, more complicated and with a ‘steep learning curve’.
Not if millions of demanding computer users (potential buyers) have anything to do with it. Not if millions of intensely clever and dedicated programmers (potential sellers) have anything to do with it.
But Adobe. And their installation problems. And their learning curves…..
well……. despite all my words I’m really speechless….
:)
I’m sure you’re right, Chris. It’s horses for courses – Adobe suits you, that’s a fact, you’re the best judge and that’s your decision and that’s all okay.
I don’t argue with that one bit. Quite the opposite. I simply try to suggest everyone should try to get a clear idea of just what they want before they take on ultra sophisticated problematic software.
But I can’t help biting at the hook again when you say ‘steep learning curve’ …. because that’s my underlying main point about the whole computing world – there should be no ‘steep learning curves’.
When software gets progressively more difficult it is going in the wrong direction.
I learned that the hard way in my early years as a programmer. The customer just wasn’t prepared to do any work. And he asked the impossible as a matter of course! And he had absolutely no respect whatever for the sheer work that I put into his prog. (never mind my sheer brilliance :) )
And I learned I had to supply what he wanted.
But, of course, as you well know and as every dedicated ‘expert’ or professional in a multitude of (computing) fields knows, there’s thousands (millions ?) of hard working, extremely intelligent, dedicated and thoroughly professional people toiling away mastering all the quirks and foibles, hassles and idiosyncracies – as well as the clever features, powerful abilities and such – of their software.
They have to. It is their professional tool, that software. They have to master it and they have to take it forward into unknown territory.
They become, in fact, programmers themselves. Holders of arcane knowledge. Speakers of secret languages.
And it is incredibly painful for them to recognise that all their effort, all their secret knowledge, all their arcane knowledge, is to be thrown away, lost, gone, because it is superceded by new software that is user friendly and easy to learn and allows crass juveniles to do things in a second that it took them months to learn.
Incredibly painful. It just doesn’t seem right, before God it doesn’t seem right.
I know. Because it was the same for me. How could the user insist I make all that available to any tom, dick or harry at the push of a button? Did they have any idea of the intellectual intensity that went into that? Did they have any idea of the hurdles I’d overcome?
No. they didn’t. And they didn’t care. And it didn’t matter. They were of the future and the future was theirs.
Well, can you understand what I’m saying? The future is simpler, easier and infinitely more powerful than anything you can presently comprehend.
It is NOT, harder, more complicated and with a ‘steep learning curve’.
Not if millions of demanding computer users (potential buyers) have anything to do with it. Not if millions of intensely clever and dedicated programmers (potential sellers) have anything to do with it.
But Adobe. And their installation problems. And their learning curves…..
well……. despite all my words I’m really speechless….
:)
One of the most common problems with installation is an incompatibility with older Flash Player installations.
Have you completely removed Flash Player using the following steps?
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
Also, make sure you have updated Acrobat to 8.1 (free update).
If that doesn’t work, you should call support since they have a number of updated tech notes and methods to deal with installation related issues and have recently improved the escalation path.
I hope this helps.
Barry, thanks for that information. It’s nice to know Adobe’s finally addressing these issues. I appreciate you taking the time to stop by and leave this information for others. Hopefully it will help those who are still struggling to install CS3 on their systems.
Barry, thanks for that information. It’s nice to know Adobe’s finally addressing these issues. I appreciate you taking the time to stop by and leave this information for others. Hopefully it will help those who are still struggling to install CS3 on their systems.
Hi all,
First of all: thanks for all the information. Like the rest of you I experienced problems during the Web Premium cs3 installation. In my case Acrobat wasn’t installed and during the Acrobat reader installation I got warnings about registry rights.
I finally managed to install the complete suite by doing it as administrator! It really was the only way I could do it. Perhaps this might help you guys aswell.
Hi all,
First of all: thanks for all the information. Like the rest of you I experienced problems during the Web Premium cs3 installation. In my case Acrobat wasn’t installed and during the Acrobat reader installation I got warnings about registry rights.
I finally managed to install the complete suite by doing it as administrator! It really was the only way I could do it. Perhaps this might help you guys aswell.
Closing comment from me ( I hope) – finally found a fix for ‘insert CD’ problem. I know that’s not the problem that began this thread but at least one other besides myself has had it (Michael) and I hope you’ll excuse me introducing it to your thread. It’s all much the same thing… Adobe install probs.
It is in Adobe forums at:
http://www.adobeforums.com/cgi-bin/webx/?13@527...
and the fix is to give full permissions for a couple of file extension keys and here’s an extract from a post that explains it very succinctly (though he wasn’t the poster who first put it up)
This solution worked for me too. I was having the exact same problem
installing Design Premium to a laptop with XP Home. It always failed
with Illustrator, but everything else worked fine.
Specifically, go to the
HKEY_LOCAL_MACHINESOFTWAREClasses.svg
and
HKEY_LOCAL_MACHINESOFTWAREClasses.svgz
Right click on each key, click Permissions, then see what the setting
is for the SYSTEM account. For me, both of the above had permissions
removed for some reason. I checked both of these to Full and
reinstalled. It then completed successfully. I guess you should also
check for administrator permissions (or your user account) while
you’re there.
In my own case I used the ‘shotgun’ approach. I gave full permissions to everyone in sight.
It worked like a charm. It was a charm. It is a charm. Magic.
:)
Closing comment from me ( I hope) – finally found a fix for ‘insert CD’ problem. I know that’s not the problem that began this thread but at least one other besides myself has had it (Michael) and I hope you’ll excuse me introducing it to your thread. It’s all much the same thing… Adobe install probs.
It is in Adobe forums at:
http://www.adobeforums.com/cgi-bin/webx/?13@527.n4dvhan9zbE@.3bc3bcb8/31
and the fix is to give full permissions for a couple of file extension keys and here’s an extract from a post that explains it very succinctly (though he wasn’t the poster who first put it up)
This solution worked for me too. I was having the exact same problem
installing Design Premium to a laptop with XP Home. It always failed
with Illustrator, but everything else worked fine.
Specifically, go to the
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.svg
and
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.svgz
Right click on each key, click Permissions, then see what the setting
is for the SYSTEM account. For me, both of the above had permissions
removed for some reason. I checked both of these to Full and
reinstalled. It then completed successfully. I guess you should also
check for administrator permissions (or your user account) while
you’re there.
In my own case I used the ‘shotgun’ approach. I gave full permissions to everyone in sight.
It worked like a charm. It was a charm. It is a charm. Magic.
:)
This is in response to the CS3 Illustrator install error “Please insert CS3 Disk”, even though the cd is currently in the tray.
We managed to overcome the problem by first choosing the uninstall option from the cd menu, this removed some ‘shared components’ from the system that had been previously installed by other Adobe programs, after this the install process for CS3 started and completed sucessfully.
It may or may not be worth noting that the system had just been defragged before trying this ;-)
hope it helps!
And here’s another final word from me:
The fix came unstuck. I went to use the program again, after installing it with the ‘fix’ and using it a few times, and it told me I couldn’t use it. Told me to uninstall and reinstall would you believe. Can you imagine a software vendor telling you that? Having software that does that? Conflicts with his own software? Uninstall and reinstall?
Anyway, I uninstalled EVERY ADOBE THING and then I reinstalled and it worked this time. I will use it for the limited use I have for it until I find another program that will do the same thing – and then I’ll uninstall it and I will NEVER EVER have any other Adobe product again.
Thus ensuring I’ll live happily ever after.
:)
@abrogard … The all or nothing approach seems like a pretty common decision people are coming to. Best of luck to you in finding an alternative to use.
<a href=”http://kb.adobe.com/selfservice/microsites/searchEntry.do?locale=LA_eng_US&publicationstatus=KCP_Publish&usemicrosite=true&cmd=search&product=SG_CREATIVESUITE_1_1&searchString=installerµsiteId=MS_Customer” rel=”nofollow”>link
Also, update Acrobat to 8.1.
If these don’t work and you still are having trouble installing a Creative Suite you have purchased and our Customer Support has not been able to help, please send me an email directly at:
bhills@adobe.com
Barry Hills
Sr. Director, Engineering and Program Mgmt
Creative Suites
Best regards,
Barry
This is in response to the CS3 Illustrator install error “Please insert CS3 Disk”, even though the cd is currently in the tray.
We managed to overcome the problem by first choosing the uninstall option from the cd menu, this removed some ‘shared components’ from the system that had been previously installed by other Adobe programs, after this the install process for CS3 started and completed sucessfully.
It may or may not be worth noting that the system had just been defragged before trying this ;-)
hope it helps!
And here’s another final word from me:
The fix came unstuck. I went to use the program again, after installing it with the ‘fix’ and using it a few times, and it told me I couldn’t use it. Told me to uninstall and reinstall would you believe. Can you imagine a software vendor telling you that? Having software that does that? Conflicts with his own software? Uninstall and reinstall?
Anyway, I uninstalled EVERY ADOBE THING and then I reinstalled and it worked this time. I will use it for the limited use I have for it until I find another program that will do the same thing – and then I’ll uninstall it and I will NEVER EVER have any other Adobe product again.
Thus ensuring I’ll live happily ever after.
:)
@abrogard … The all or nothing approach seems like a pretty common decision people are coming to. Best of luck to you in finding an alternative to use.
All-
I work for Adobe and lead the Engineering team for the Creative Suites.
As noted in this thread, we have identified a couple of issues that sometimes make installation problematic and have taken several steps to resolve those issues.
We have also made it easier to engage with our Support team to get you up and running more quickly (see my earlier post).
While there are a number of internet posts about installation issues, it is affecting a very small percentage of our customers (way less than 1%). The problem is, if you are one of those who have encountered an issue, it sucks! No question about it.
I, and my team, are going to forums to try to help resolve these issues and point people to useful info on our website.
I am identifying myself in this post because I want the folks here to know that my team, our BU, our entire company takes very seriously any and all customer issues.
When our product teams sit in many (all day) product planning meetings we spend much of the time thinking about and debating ‘what would our customers want us to do?’ or ‘how can we make their jobs easier?’ or ‘what new cool thing can we provide to enable our customers to create the next big thing?’
I have been at Adobe for 10 years now and the primary reason I love it here is that I work with people that care about art, quality and doing the right thing for customers.
We love our customers. You guys are the best, most ingenious and creative people out there and there is nothing more inspiring for our team than to see the great work you do.
I am going to provide a few good links which solve most of the installation issues that we have seen.
Uninstall Falsh Player completely:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
Make sure you have the right MacOS:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401617&sliceId=1
The “Help” page for installation related issues:
link
Also, update Acrobat to 8.1.
If these don’t work and you still are having trouble installing a Creative Suite you have purchased and our Customer Support has not been able to help, please send me an email directly at:
bhills@adobe.com
Barry Hills
Sr. Director, Engineering and Program Mgmt
Creative Suites
Best regards,
Barry
I don’t think there’s few people having problems… I have had problems myself in 3 computers trying the installation suite.
The fartest I have reached is having acrobat 8 and flash video encoder installed (with the whole bunch of funny applications that doesn’t do much anyway (bridge, script and so on)) but to making my day more unconfortable I can use for more than 30 seconds acrobat 8 because of the “activate ANOTHER CS3 product before using acrobat 8″… what?! I CAN’T INSTALL ANYOTHER CRAP AND IT ASKED ME TO USE IT ANYWAY? So the installer is so stupid that doesn’t know WHICH software is installed and if there’s a remote possibility to fulfill its own request…
Look, Sony did it a time ago with its super-duper-rootkit, now adobe create a useless installer and the solution is CALL them? I thought this was software and hardware related problems and not human relationships.
I don’t think there’s few people having problems… I have had problems myself in 3 computers trying the installation suite.
The fartest I have reached is having acrobat 8 and flash video encoder installed (with the whole bunch of funny applications that doesn’t do much anyway (bridge, script and so on)) but to making my day more unconfortable I can use for more than 30 seconds acrobat 8 because of the “activate ANOTHER CS3 product before using acrobat 8″… what?! I CAN’T INSTALL ANYOTHER CRAP AND IT ASKED ME TO USE IT ANYWAY? So the installer is so stupid that doesn’t know WHICH software is installed and if there’s a remote possibility to fulfill its own request…
Look, Sony did it a time ago with its super-duper-rootkit, now adobe create a useless installer and the solution is CALL them? I thought this was software and hardware related problems and not human relationships.
Hi Fernando-
If you email me your contact information I will give you a call to to talk about your installation issues and see what we can do to address them. (email is in my previous message).
Thanks,
Barry
Hi Fernando-
If you email me your contact information I will give you a call to to talk about your installation issues and see what we can do to address them. (email is in my previous message).
Thanks,
Barry
I love this:
“When our product teams sit in many (all day) product planning meetings we spend much of the time thinking about and debating ‘what would our customers want us to do?’ or ‘how can we make their jobs easier?’ or ‘what new cool thing can we provide to enable our customers to create the next big thing?’
I have been at Adobe for 10 years now and the primary reason I love it here is that I work with people that care about art, quality and doing the right thing for customers. “
Who’s kidding who, I wonder?
Hi Abrogard-
I was being sincere with that comment.
I would be happy to talk to you directly about any of the issues you have had and work together to come up with a satisfactory solution.
Please email me your contact info and I will give you a call.
Thanks,
Barry
I love this:
“When our product teams sit in many (all day) product planning meetings we spend much of the time thinking about and debating ‘what would our customers want us to do?’ or ‘how can we make their jobs easier?’ or ‘what new cool thing can we provide to enable our customers to create the next big thing?’
I have been at Adobe for 10 years now and the primary reason I love it here is that I work with people that care about art, quality and doing the right thing for customers. ”
Who’s kidding who, I wonder?
Hi Abrogard-
I was being sincere with that comment.
I would be happy to talk to you directly about any of the issues you have had and work together to come up with a satisfactory solution.
Please email me your contact info and I will give you a call.
Thanks,
Barry
Yes, sorry, Barry, I realise you are sincere and I wasn’t trying to cast doubt on that.
I was really aiming at Adobe, not yourself. I was intimating that Adobe has got you fooled.
I’ll try and get my thoughts together and post some constructive lines for you if I can… otherwise I’ll shut up.
regards,
ab :)
Thank you for your response Gary.
I have a smidgen of doubt about the “way less than 1%” – that means that my chances of being bitten on two machines out of two were way² more than 10,000 to 1.
Hmmm… Yeah, right.
However, it’s good to get some comment from the source and to hear your sincere offer.
Unlike the still awaited response to my plea to Adobe support several months ago.
The product is worth the pain.
Alan,
mistywindow.com
Sorry Barry!!
Senior moment.
Yes, sorry, Barry, I realise you are sincere and I wasn’t trying to cast doubt on that.
I was really aiming at Adobe, not yourself. I was intimating that Adobe has got you fooled.
I’ll try and get my thoughts together and post some constructive lines for you if I can… otherwise I’ll shut up.
regards,
ab :)
Thank you for your response Gary.
I have a smidgen of doubt about the “way less than 1%” – that means that my chances of being bitten on two machines out of two were way² more than 10,000 to 1.
Hmmm… Yeah, right.
However, it’s good to get some comment from the source and to hear your sincere offer.
Unlike the still awaited response to my plea to Adobe support several months ago.
The product is worth the pain.
Alan,
mistywindow.com
Sorry Barry!!
Senior moment.
Look, I appreciate your concern about people and its problems… but, I think, that we’re adressing here is just ONE thing. Corporate irresponsability. Corporate lies. Corporate deceive.
I don’t think you would like to make me a call cause I live in Chile.
Here, when the “adobe shows” started introducing the new line for CS3, I was amazed, it looked great, at least I thought that. But as soon as I decided to take a better look to the software, the problems started from day 1.
- An installer that installs after copying the suite to your Hard Drive??? What’s the point?
- An installer that doesn’t install because of a conflict with IT’S OWN old version drivers?
- An installer that takes about 70 minutes to inform that it had a problem and couldn’t install everything (meaning couldn’t install ANYTHING, just the useless shared files) and giving no clue about what the error was.
Let’s face it, adobe has just surpassed microsoft incompetence and sony arrogance.
At least microsoft gave those funny numbers as error codes. (don’t tell me to go to the temp file into docs and settings, cause for me is Ok disrupting the files that the 90% of people NEVER touch)
And sony finally made a uninstaller and a fix to make the rootkit visible, lousy and dangerously coded but at least gave a “software answer to a software problem”.
It seems to me completely insane keep talking about the useless “Technical Support”, when the solution should be a CLICK away and not a couple of hours at the phone.
I remember the time when I bought every software I thought was useful for me. As the prices for crappy re-re-re-constructions and re-re-re-editions of the clones of itself softwares went up, was hard for me to get them, but what really pissed me off, was Windows 95 and Photoshop 7/8. W95 first edition is (with no doubt) the faultier software ever released, and when I bought Photo7 and saw the patches every other month at prices that just make me think WHY I HAVE TO REPAY FOR A VERSION OF SOFT I JUST BOUGHT? Well, now there’s no problem, as I see adobe’ll keep doing “focus on they pockets software” and we’ll have to keep looking for affordable replacements. While we are at it (as you said, and as the company growth say), we’ll have to shift to piratebay (you know we’re just 1% with troubles)
Kind regards.
Barry. Let him help you.
Look, I appreciate your concern about people and its problems… but, I think, that we’re adressing here is just ONE thing. Corporate irresponsability. Corporate lies. Corporate deceive.
I don’t think you would like to make me a call cause I live in Chile.
Here, when the “adobe shows” started introducing the new line for CS3, I was amazed, it looked great, at least I thought that. But as soon as I decided to take a better look to the software, the problems started from day 1.
- An installer that installs after copying the suite to your Hard Drive??? What’s the point?
- An installer that doesn’t install because of a conflict with IT’S OWN old version drivers?
- An installer that takes about 70 minutes to inform that it had a problem and couldn’t install everything (meaning couldn’t install ANYTHING, just the useless shared files) and giving no clue about what the error was.
Let’s face it, adobe has just surpassed microsoft incompetence and sony arrogance.
At least microsoft gave those funny numbers as error codes. (don’t tell me to go to the temp file into docs and settings, cause for me is Ok disrupting the files that the 90% of people NEVER touch)
And sony finally made a uninstaller and a fix to make the rootkit visible, lousy and dangerously coded but at least gave a “software answer to a software problem”.
It seems to me completely insane keep talking about the useless “Technical Support”, when the solution should be a CLICK away and not a couple of hours at the phone.
I remember the time when I bought every software I thought was useful for me. As the prices for crappy re-re-re-constructions and re-re-re-editions of the clones of itself softwares went up, was hard for me to get them, but what really pissed me off, was Windows 95 and Photoshop 7/8. W95 first edition is (with no doubt) the faultier software ever released, and when I bought Photo7 and saw the patches every other month at prices that just make me think WHY I HAVE TO REPAY FOR A VERSION OF SOFT I JUST BOUGHT? Well, now there’s no problem, as I see adobe’ll keep doing “focus on they pockets software” and we’ll have to keep looking for affordable replacements. While we are at it (as you said, and as the company growth say), we’ll have to shift to piratebay (you know we’re just 1% with troubles)
Kind regards.
Fernando, you’re not alone in your frustration. I would definitely take Barry hills up on his offer to provide assistance to those that need it. Email him at bhills@adobe.com with your contact information, and I’m sure he’d be happy to help you.
For a time, I shared your frustration. I tried off and on for two weeks to install CS3 Web Premium on my system to no avail. I finally used the process that I documented here on my site to get it to install. Part of the reason I had so many problems installing was because I installed the Photoshop CS3 Beta on my machine… but the other part of it is that there were definite conflicts on my machine.
The fact that an Adobe employee has come here and offered assistance to those that are still struggling to install CS3 on their system is to be commended. When is the last time you’ve seen someone from another company step forward like this and offer themselves to end users? I haven’t ever seen it before, and I seriously doubt you’d see this sort of thing coming from many other companies. (And as far as incompetence goes, I think Adobe has long time before it even gets close to reaching the status that Microsoft or Sony has attained. But that’s a topic for another blog…)
As for your issues with software… Software, unfortunately, will never be perfect. There’s a couple of reasons for this: 1) It’s made by people, and people make mistakes. 2) No amount of user-testing will account for *every* program error. Stuff *will* slip through. (That’s why patches are released.) 3) Software is never “done”. You can always make things easier to do, or run better, or whatever.
That’s why they come out with new versions. And yes, Adobe is in the business to make money, but they don’t force upgrades on anyone. Software costs money to develop. That’s just a fact of life. And piracy is NOT the answer. That simply drives up the cost for everyone else.
Email Barry. Let him help you.
Thanks, and I do appreciate Bill’s offer. But as far as it goes, I have formated my PC as a last measure and I’m re-installing everything. As soon as I focus on CS3 I’ll tell you if I succeded installing it.
Anyway I’venothing against Bill, I really appreciate its help. What I’m standing is that adobe has no intention on assuming the errors. Bill has stated himself as an individual, so is not adobe helping us, is someone who sees that his beloved company is doing nothing on behalf of the customers.
Again, (I’ll not discuss piracy here) we’re just 1% so is something obvious to me that we’re not doing any damage to the big market sales of adobe and returning our products will not hurt them.
Thanks for the help you’ve all gave me (Bill included), as I said before, as soon as I finish the basic installations, I’ll come back with a smile or a frustration.
I really appreciate HIS help…
Sorry sometimes my fingers move against my brains’ orders.
Now worries, Fernando. I hope it finally installs for you this time. (I had to wipe my laptop in order to install it. I spent 20 hours straight backing up data, reinstalling XP and then installing CS3.) Fortunately…it worked like a charm.
Again, I feel your pain. I’ve been there… But do take Barry up on his offer in the event you hit a snag.
Hi Fernando-
I am hopeful your installation will be successful this time.
If it isn’t, please do email me your contact information – I have no problem calling you in Chile to try to help resolve this issue.
Regarding… “Bill has stated himself as an individual, so is not adobe helping us, is someone who sees that his beloved company is doing nothing on behalf of the customers”
I am, in fact, representing Adobe and the Creative Suite team in particular (as I indicated my title and role in the earlier email). I intend to enlist Adobe’s Engineering and QA resources to help understand and address the problems you (and others who contact me) are facing.
Again, if you are unsuccessful installing this time, please do email me your contact information and I will call you personally.
Thanks,
Barry
Thanks, and I do appreciate Bill’s offer. But as far as it goes, I have formated my PC as a last measure and I’m re-installing everything. As soon as I focus on CS3 I’ll tell you if I succeded installing it.
Anyway I’venothing against Bill, I really appreciate its help. What I’m standing is that adobe has no intention on assuming the errors. Bill has stated himself as an individual, so is not adobe helping us, is someone who sees that his beloved company is doing nothing on behalf of the customers.
Again, (I’ll not discuss piracy here) we’re just 1% so is something obvious to me that we’re not doing any damage to the big market sales of adobe and returning our products will not hurt them.
Thanks for the help you’ve all gave me (Bill included), as I said before, as soon as I finish the basic installations, I’ll come back with a smile or a frustration.
I really appreciate HIS help…
Sorry sometimes my fingers move against my brains’ orders.
Now worries, Fernando. I hope it finally installs for you this time. (I had to wipe my laptop in order to install it. I spent 20 hours straight backing up data, reinstalling XP and then installing CS3.) Fortunately…it worked like a charm.
Again, I feel your pain. I’ve been there… But do take Barry up on his offer in the event you hit a snag.
Hi Fernando-
I am hopeful your installation will be successful this time.
If it isn’t, please do email me your contact information – I have no problem calling you in Chile to try to help resolve this issue.
Regarding… “Bill has stated himself as an individual, so is not adobe helping us, is someone who sees that his beloved company is doing nothing on behalf of the customers”
I am, in fact, representing Adobe and the Creative Suite team in particular (as I indicated my title and role in the earlier email). I intend to enlist Adobe’s Engineering and QA resources to help understand and address the problems you (and others who contact me) are facing.
Again, if you are unsuccessful installing this time, please do email me your contact information and I will call you personally.
Thanks,
Barry
I still haven’t managed to get it going, and since cs2 is not broken at all on my machines I’m going to stick with it till I upgrade them to vista and have to do a clean install of everything anyway. Even if cs3 didn’t exist I would still be happy using my studio 8 and cs2 apps because truthfully they are still very powerful in thier own right.
People get so wrapped up in upgrading for the mere sake of it lol.That said if I was still having to use photoshop 5 I think I might have a breakdown.
By the way can someone tell me, and make one of my long standing dreams come true – does flash have full support for adobe native formats?
By the way, it’s nice to see a more human contact point from adobe than some of the horror tech support stories I’ve heard hehe.
I still haven’t managed to get it going, and since cs2 is not broken at all on my machines I’m going to stick with it till I upgrade them to vista and have to do a clean install of everything anyway. Even if cs3 didn’t exist I would still be happy using my studio 8 and cs2 apps because truthfully they are still very powerful in thier own right.
People get so wrapped up in upgrading for the mere sake of it lol.That said if I was still having to use photoshop 5 I think I might have a breakdown.
By the way can someone tell me, and make one of my long standing dreams come true – does flash have full support for adobe native formats?
By the way, it’s nice to see a more human contact point from adobe than some of the horror tech support stories I’ve heard hehe.
Hi Dave-
I hear ya on only upgrading if there is a compelling reason to do so. I do that myself. (though we try to make it compelling every time :-)
Despite the installation problems some folks have been experiencing, I honestly believe this is one of the most ‘compelling upgrades’ in several releases because of the integration across the apps.
After we acquired Macromedia, much of our engineering effort went into making all the apps work really well together. We have more to do there but made some really big strides down that path.
You asked specifically about Flash so I will provide a link that has some movies about the cool integration between Flash and PS, AI and other Adobe native formats.
http://www.adobe.com/products/flash/
Dreamweaver has the same great integration with PS and AI/Fireworks is now integrated.
Bringing together the best of Adobe and Macromedia apps is something I think we did really well.
It sounds like you haven’t gotten your CS3 purchase to install yet. If that is the case, please send me an email with contact info and I will help get you going.
If you guys on this forum have some other good ideas on how we can make the integration between our apps better, please let me know and I will get those thoughts added to our Feature DB.
Thanks,
Barry
Barry, sorry for having called you Bill, again my neurons playing tricks ;)
Something I have never really understood is the copy paste incompatibility between windows and adobe photoshop.
Sometimes you copy and then paste in photo, but sometimes it just stops working… same with special caracters… maybe is a memory problem, but the rest of the programs never become english keyboard when you got your memory used up to the top.
Maybe the integration with Micro$oft products should improve the integraton with other programs.
My two cents…
PS: By the way, in a couple of hours I’ll start the clean installation of CS3… hope it works.
Greetings.
Barry, sorry for having called you Bill, again my neurons playing tricks ;)
Something I have never really understood is the copy paste incompatibility between windows and adobe photoshop.
Sometimes you copy and then paste in photo, but sometimes it just stops working… same with special caracters… maybe is a memory problem, but the rest of the programs never become english keyboard when you got your memory used up to the top.
Maybe the integration with Micro$oft products should improve the integraton with other programs.
My two cents…
PS: By the way, in a couple of hours I’ll start the clean installation of CS3… hope it works.
Greetings.
Hi Fernando-
Just checking in to see if your most recent installation completed successfully. Please advise.
Thanks,
Barry
Hi Fernando-
Just checking in to see if your most recent installation completed successfully. Please advise.
Thanks,
Barry
This DID NOT WORK for me. I’ve tried everything I can find at Adobe and away from Adobe. I cannot install the software. Failure after failure after….
This DID NOT WORK for me. I’ve tried everything I can find at Adobe and away from Adobe. I cannot install the software. Failure after failure after….
Hi Mark-
If you want me to email me your contact info I’d be happy to give you a call to talk about this further and see if we can get it resolved (bhills@adobe.com).
Thanks,
Barry
Hi Mark-
If you want me to email me your contact info I’d be happy to give you a call to talk about this further and see if we can get it resolved (bhills@adobe.com).
Thanks,
Barry
Hi I have read Barry’s comments and feel that he is missing a valuable point. I cannot install CS3 and have given up and purchased a competitors product that works fine. I was looking forward to CS3 as a progression from Dreamweaver and I have been trained to use Dreamweaver the sameway I paid for lessons and learned to drive a car. Similarly when I learned to drive no one taught me how to dismantle the engine and rebuild it and it should not be neccessary for a designer to have to worry about the finer IT issues. Surely your team would be better to sort out the problem with the product so it just installs, judging by the amount of people having problems these are not isolated incidents. Adobe’s response to me did not inspire me purchase the product as I couldn’t help but think if this poor customer service would continue with any future problems and was this what I should expect for such a high priced product.
Further to my above comments I should also commend Barry for visiting the forums and judging by his comments he is sincere about trying to resolve the issues,
Hi I have read Barry’s comments and feel that he is missing a valuable point. I cannot install CS3 and have given up and purchased a competitors product that works fine. I was looking forward to CS3 as a progression from Dreamweaver and I have been trained to use Dreamweaver the sameway I paid for lessons and learned to drive a car. Similarly when I learned to drive no one taught me how to dismantle the engine and rebuild it and it should not be neccessary for a designer to have to worry about the finer IT issues. Surely your team would be better to sort out the problem with the product so it just installs, judging by the amount of people having problems these are not isolated incidents. Adobe’s response to me did not inspire me purchase the product as I couldn’t help but think if this poor customer service would continue with any future problems and was this what I should expect for such a high priced product.
Further to my above comments I should also commend Barry for visiting the forums and judging by his comments he is sincere about trying to resolve the issues,
Hi Steve-
I hear you and if you get what you need from another product then I won’t try to dissuade you from using it (and it is disappointing to be sure), but I would still like to try to make this right for you.
If you are at all interested, please send me an email (bhills@adobe.com) with your contact info and we can talk about what went wrong for you and if there is a path forward with Adobe.
One reason to do so is to help others who may be experiencing the same issue.
We have isolated a few specific Installation issues that we are confident we have solutions for, but if there are other issues that customers are impacted by, I really want to know about them and get them fixed either through Customer Support or via a patch.
I run the CS4 Suite Engineering and Program Management team and was recently given the opportunity to lead the Installer Engineering/QA team. We are taking a number of steps to address CS3 installer issues that customers are facing.
I am also working directly with our Customer Support team so if there are issues or concerns on that front, please let me know and I can help influence change.
My offer remains. Please email me your contact info and I will call you directly to help work through any issues you have.
Thanks,
Barry
Hi Steve-
I hear you and if you get what you need from another product then I won’t try to dissuade you from using it (and it is disappointing to be sure), but I would still like to try to make this right for you.
If you are at all interested, please send me an email (bhills@adobe.com) with your contact info and we can talk about what went wrong for you and if there is a path forward with Adobe.
One reason to do so is to help others who may be experiencing the same issue.
We have isolated a few specific Installation issues that we are confident we have solutions for, but if there are other issues that customers are impacted by, I really want to know about them and get them fixed either through Customer Support or via a patch.
I run the CS4 Suite Engineering and Program Management team and was recently given the opportunity to lead the Installer Engineering/QA team. We are taking a number of steps to address CS3 installer issues that customers are facing.
I am also working directly with our Customer Support team so if there are issues or concerns on that front, please let me know and I can help influence change.
My offer remains. Please email me your contact info and I will call you directly to help work through any issues you have.
Thanks,
Barry
“My offer remains. Please email me your contact info and I will call you directly to help work through any issues you have.”
I would like to mention that after reading these comments, I took Barry Hill up on his offer and he was very helpful. I’m glad to see someone at Adobe is listening to its core customers.
- L. King
“My offer remains. Please email me your contact info and I will call you directly to help work through any issues you have.”
I would like to mention that after reading these comments, I took Barry Hill up on his offer and he was very helpful. I’m glad to see someone at Adobe is listening to its core customers.
- L. King
This page has a decent summary of techniques you can use to fix problems found installing CS3:
http://www.deploymentpro.com/forum/showthread/9/Problems_with_installing_Adobe_Creative_Suite_3
Worth a try if you can’t fix the problem you’ve got.
THANKYOU Jim!!!! I followed the link and did the procedure where you use the cs3 clean script and the Microsoft Windows Installer Cleanup Utility then install on a new user account. It installed so quickly with no errors and everything works absolutely brilliantly. I can’t believe it was that simple compared to some other things people had been talking about editing registry files and so on. Still, lets hope adobe doesn’t screw up again so majorly next time. I think there is a valuable lesson to be learnt from this for them even by judging the small amount of people who have used this – just because you are adobe, doesn’t mean people will put up with shitty software.
That said, cs3 is quite lovely and finally a version of bridge that doesn’t lag like a slut on my computer weeee!!
THANKYOU Jim!!!! I followed the link and did the procedure where you use the cs3 clean script and the Microsoft Windows Installer Cleanup Utility then install on a new user account. It installed so quickly with no errors and everything works absolutely brilliantly. I can’t believe it was that simple compared to some other things people had been talking about editing registry files and so on. Still, lets hope adobe doesn’t screw up again so majorly next time. I think there is a valuable lesson to be learnt from this for them even by judging the small amount of people who have used this – just because you are adobe, doesn’t mean people will put up with shitty software.
That said, cs3 is quite lovely and finally a version of bridge that doesn’t lag like a slut on my computer weeee!!
I also had serious problems installing Photoshop CS3, that were actually quite similar to those posted above. But after going through the procedures and using the clean up programs shown in Jim’s link above, everything worked out perfectly..!
Thank You Jim for providing us with this solution! and Thank God I found this page! :)
PS: I really hope Adobe can soon put an end to these kinds of installation problems and the inexcusable conflicts with previously installed Adobe Software or product versions! ;)
I also had serious problems installing Photoshop CS3, that were actually quite similar to those posted above. But after going through the procedures and using the clean up programs shown in Jim’s link above, everything worked out perfectly..!
Thank You Jim for providing us with this solution! and Thank God I found this page! :)
PS: I really hope Adobe can soon put an end to these kinds of installation problems and the inexcusable conflicts with previously installed Adobe Software or product versions! ;)
All-
I worked with our Customer Support department to consolidate the installer related tech notes onto a single URL which can be accessed off the main support page.
To get to the installer Tech Doc page directly go here:
http://kb.adobe.com/selfservice/microsites/microsite.do?msid=MS_CS3_1_1
I hope this helps get people information more expeditiously.
Thanks,
Barry
My installation problem was in extracting the files after I downloaded CS3 from adobe.com. I would get errors telling me I needed to check permissions and available space. I turned off “Protected mode” in IE7 and re-downloaded the file, and was then able to extract the files and run the setup like normal. Hope this helps someone.
My installation problem was in extracting the files after I downloaded CS3 from adobe.com. I would get errors telling me I needed to check permissions and available space. I turned off “Protected mode” in IE7 and re-downloaded the file, and was then able to extract the files and run the setup like normal. Hope this helps someone.
[...] 2. Adobe CleanSkript downloaden und starten —- aber was bei mir wirklich geholfen hat steht hier: cdharrison.com ? Installing CS3 Web Premium viel [...]
Hi everybody! i have a very bizarre expereince with the CS3 i ordered. i installed my ADOBE CS 3 WEB PREMIUM in my laptop which is an Acer Aspire 5672WLMi. Everything was intsalled except the Illustrator so i googled for any bugs or tricks i have to do to install the Illustrator program. i followed all the possible troubleshooting steps like uninstalling everything, mounted the DVD on my HD and used the Windows Install Clean Up with the WINCS3CLEAN program and did all the steps mentioned above but nothing seems to get the Illustrator to install in my laptop. i also tried to uninstall all adobe programs and cleaned up everything Adobe in my system; then i installed Illustrator independently with the MSCONFIG method but still the installation failed. Just a while ago i combined the MSCONFIG method with the “Windows Install Clean up + WINCS3Clean + uninstall flash + adobe acrobat 8.1″ method but still the illustrator wont install. im getting really frustrated here coz ive been trying this install-uninstall stuff for almost a week now. Thank you in advance for all the help! i’m still keeping my hopes up for Adobe which ive been using for 7 years now. God Speed!
i would really appreciate all the help i can get. I am a graphic artist and i am nothing with out Adobe. i am not familiar with any other design softwares out there and i am not willing to explore on them also. my loyalty is with Adobe and it would mean a lot to have my Illustrator installed. Thank you
Hi everybody! i have a very bizarre expereince with the CS3 i ordered. i installed my ADOBE CS 3 WEB PREMIUM in my laptop which is an Acer Aspire 5672WLMi. Everything was intsalled except the Illustrator so i googled for any bugs or tricks i have to do to install the Illustrator program. i followed all the possible troubleshooting steps like uninstalling everything, mounted the DVD on my HD and used the Windows Install Clean Up with the WINCS3CLEAN program and did all the steps mentioned above but nothing seems to get the Illustrator to install in my laptop. i also tried to uninstall all adobe programs and cleaned up everything Adobe in my system; then i installed Illustrator independently with the MSCONFIG method but still the installation failed. Just a while ago i combined the MSCONFIG method with the “Windows Install Clean up + WINCS3Clean + uninstall flash + adobe acrobat 8.1″ method but still the illustrator wont install. im getting really frustrated here coz ive been trying this install-uninstall stuff for almost a week now. Thank you in advance for all the help! i’m still keeping my hopes up for Adobe which ive been using for 7 years now. God Speed!
i would really appreciate all the help i can get. I am a graphic artist and i am nothing with out Adobe. i am not familiar with any other design softwares out there and i am not willing to explore on them also. my loyalty is with Adobe and it would mean a lot to have my Illustrator installed. Thank you
Hi Andrew.
I wish I could help you directly because I know how frustrating the CS3 / Vista problem can be first hand! My problem was with my purchase of Photoshop CS3 and therefore I can’t directly help you with your problem with Illustrator.
However, my best advise to you would be to take Barry Hills up on his kind offer of direct assistance via his email address (bhills@adobe.com) as he has posted many times above!
I wish you the very best Andrew and hope you eventually succeed with your installation by one means or another! I’m sorry I couldn’t be more helpful.
Hi Andrew.
I wish I could help you directly because I know how frustrating the CS3 / Vista problem can be first hand! My problem was with my purchase of Photoshop CS3 and therefore I can’t directly help you with your problem with Illustrator.
However, my best advise to you would be to take Barry Hills up on his kind offer of direct assistance via his email address (bhills@adobe.com) as he has posted many times above!
I wish you the very best Andrew and hope you eventually succeed with your installation by one means or another! I’m sorry I couldn’t be more helpful.
Hi Andrew-
Please send me an email with your contact info and I’ll try to get you back up and running (bhills@adobe.com).
Thanks,
Barry
Hi Andrew-
Please send me an email with your contact info and I’ll try to get you back up and running (bhills@adobe.com).
Thanks,
Barry
Ok. I have heard many good things about CS3 and with any software that is going to put a dent in my pocket forces me to try the product first. I have to admit installing the trial version was total hell. I got the install errors and thought I tried everything. I even reinstalled my O/S and got the same errors about components (shared and another one that I am too burned out to think of at the moment) not being installed. It really bugged me that after the reinstall
Redoing last post since it wasn’t completed.
Ok. I have heard many good things about CS3 and with any software that is going to put a dent in my pocket forces me to try the product first. I have to admit installing the trial version was total hell. I got the install errors and thought I tried everything. I even reinstalled my O/S and got the same errors about components (shared and another one that I am too burned out to think of at the moment) not being installed. It really bugged me that after the reinstall I got those same errors. There was nothing loaded except the first thing I always do which is load my firewall before touching the net. I uninstalled my firewall and lo and behold I was able to install CS3 fully with no errors. I reformated my drive again and installed my firewall to see what needed net access to complete the install. Basically my fw was blocking the Adobe setup program from net access. Another thing I noticed but not sure if it really matters is that banjour needed net access.
I hope that helps for people who are having the same issues as I. I highly doubt that this is going to be a fix for all the different issues people are having but I am sure some will benefit from knowing this.
Once I rejuvenate I will be able to test the product and if anyone would like my opinion just ask.
Good luck all !
Another thing to add is that after I got the errors from the second reinstall I just ran the Adobe setup and did a reinstall with it rather than running any uninstall tools or registry cleaning.
Ok. I have heard many good things about CS3 and with any software that is going to put a dent in my pocket forces me to try the product first. I have to admit installing the trial version was total hell. I got the install errors and thought I tried everything. I even reinstalled my O/S and got the same errors about components (shared and another one that I am too burned out to think of at the moment) not being installed. It really bugged me that after the reinstall
Redoing last post since it wasn’t completed.
Ok. I have heard many good things about CS3 and with any software that is going to put a dent in my pocket forces me to try the product first. I have to admit installing the trial version was total hell. I got the install errors and thought I tried everything. I even reinstalled my O/S and got the same errors about components (shared and another one that I am too burned out to think of at the moment) not being installed. It really bugged me that after the reinstall I got those same errors. There was nothing loaded except the first thing I always do which is load my firewall before touching the net. I uninstalled my firewall and lo and behold I was able to install CS3 fully with no errors. I reformated my drive again and installed my firewall to see what needed net access to complete the install. Basically my fw was blocking the Adobe setup program from net access. Another thing I noticed but not sure if it really matters is that banjour needed net access.
I hope that helps for people who are having the same issues as I. I highly doubt that this is going to be a fix for all the different issues people are having but I am sure some will benefit from knowing this.
Once I rejuvenate I will be able to test the product and if anyone would like my opinion just ask.
Good luck all !
Another thing to add is that after I got the errors from the second reinstall I just ran the Adobe setup and did a reinstall with it rather than running any uninstall tools or registry cleaning.
If you think these experiances are bad log on to the forum on the official adobe site. One poor soul has bought 60 copies. I would have stopped wasing my time with the installs and called the lawyers.
Sadly(The product itself looks good)
John
John, that’s the true definition of insanity right there. Sixty copies? Insane.
If you think these experiances are bad log on to the forum on the official adobe site. One poor soul has bought 60 copies. I would have stopped wasing my time with the installs and called the lawyers.
Sadly(The product itself looks good)
John
John, that’s the true definition of insanity right there. Sixty copies? Insane.
I got the problem resolved(part 1) by a really good guy at adobe (CS3 Installation Help) in the states. In the UK the problem was ‘rare’, in the states they have heard about it. The fix requires log on as administrator in safe mode’ msconfig, stop all start up modules etc use the undocumented option ’4′ in the clean up script ,remove manually (set file to network share/ allow modify) any reluctant adobe files/directories in program files adobe, and reinstall. As the adobe guy was very helpfull it is good to have them on the phone. Now a reinstall runs. Now start VS 2005, attempt to add any tool to the toolbox, the system appears to lock up, after 15 minutes I forced exit opp, and started the loop of unistall re install vb ( a bad mistake) VS 2005, SQL Server Countless tool and kits.
Three attempts at repair and I get it back again. I try to install a tool to the toolbox, it locks up, this time stop for tea, (30 solid hours after clean start install of cs3) 3 hours later I come back to the system and there is the add tool dialog box(success). In the world of web development a relaxed and patient(very patient ) approach appears to be required. As a bonus dreamweaver is now the default program to open aspnet files. It is Friday I fancy a few days in the Madhouse before starting next project.
John
I got the problem resolved(part 1) by a really good guy at adobe (CS3 Installation Help) in the states. In the UK the problem was ‘rare’, in the states they have heard about it. The fix requires log on as administrator in safe mode’ msconfig, stop all start up modules etc use the undocumented option ’4′ in the clean up script ,remove manually (set file to network share/ allow modify) any reluctant adobe files/directories in program files adobe, and reinstall. As the adobe guy was very helpfull it is good to have them on the phone. Now a reinstall runs. Now start VS 2005, attempt to add any tool to the toolbox, the system appears to lock up, after 15 minutes I forced exit opp, and started the loop of unistall re install vb ( a bad mistake) VS 2005, SQL Server Countless tool and kits.
Three attempts at repair and I get it back again. I try to install a tool to the toolbox, it locks up, this time stop for tea, (30 solid hours after clean start install of cs3) 3 hours later I come back to the system and there is the add tool dialog box(success). In the world of web development a relaxed and patient(very patient ) approach appears to be required. As a bonus dreamweaver is now the default program to open aspnet files. It is Friday I fancy a few days in the Madhouse before starting next project.
John
The Dreamweaver install nightmare ends!! (In a nut shell clean xp install with spk2, copy cd to hard drive and launch installer.)
I recommend the (application event id) to help narrow where the install is failing. After 20 hours spent over a weekend and week chasing down the rabbit holes it still did not happen. Did the nuclear option backup and a fresh install of XP with service pack 2. Put in cd ran the install program……..failed again. Finally copied the Dreamweaver file to the desktop(hard drive) and launched the setup.exe. Moments later Wallah!!!!! It Installed. What a pain in the butt!!!! My word to Adobe beta the sucker in the real world computing enviroment…..Sheeeesh!
The Dreamweaver install nightmare ends!! (In a nut shell clean xp install with spk2, copy cd to hard drive and launch installer.)
I recommend the (application event id) to help narrow where the install is failing. After 20 hours spent over a weekend and week chasing down the rabbit holes it still did not happen. Did the nuclear option backup and a fresh install of XP with service pack 2. Put in cd ran the install program……..failed again. Finally copied the Dreamweaver file to the desktop(hard drive) and launched the setup.exe. Moments later Wallah!!!!! It Installed. What a pain in the butt!!!! My word to Adobe beta the sucker in the real world computing enviroment…..Sheeeesh!
Hey Chris (et al) this is by far the best blog site I’ve found on the issue. I’m tech. Had a problem with 1 Windows XP machine, did all the uninstalls and re-installs (using the Electronic Licensing download) *3* times (1) before figuring out I got a bad license key (FROM ADOBE). 2nd Windows install had the some components failed, tried all the tricks I’d learned before to no avail, but the registry keys did the trick. Fortunately I have understanding/patient users. I think in my case part of the problem was a non-standard machine still functioning under the draconian Group Security Policy of my company. It doesn’t help that she was recently migrated to an AD domain.
The best part of the ordeal was reading all the posts here and having renewed faith in the ability and wits of others in the world.
Hey Chris (et al) this is by far the best blog site I’ve found on the issue. I’m tech. Had a problem with 1 Windows XP machine, did all the uninstalls and re-installs (using the Electronic Licensing download) *3* times (1) before figuring out I got a bad license key (FROM ADOBE). 2nd Windows install had the some components failed, tried all the tricks I’d learned before to no avail, but the registry keys did the trick. Fortunately I have understanding/patient users. I think in my case part of the problem was a non-standard machine still functioning under the draconian Group Security Policy of my company. It doesn’t help that she was recently migrated to an AD domain.
The best part of the ordeal was reading all the posts here and having renewed faith in the ability and wits of others in the world.
David, I’m glad you found it useful!
David, I’m glad you found it useful!
I was having many issues installing CS3 Web Premium (upgrade from Studio 8 / PS CS) on WindowsXP. I would get the Error 1335 ( corrupt cab file ) in completely arbitary cab files each time I tried a ‘fresh’ install. Further attempts to install without uninstalling did not show the 1335 error in the logs. (?) One component would install during one attempt, but not the next. (Why do the shared components take so long to install / uninstall !?) After many days of tears and swearing; fruitless chats with tech support, running the CS3Clean, etc., I re-imaged my pc. CS3 still did not install on a ‘clean’ XP.
Then while re-installing the java sdk I got a corrupt cab error.
I ran an HD check and found no issues. Then I ran a ram test. There were issues! I replaced the bad memory. CS3 installed just fine.
Web searches for bad ram causing 1335 errors show this is not a unique situation. Anyway, checking your ram may be worthwhile, before you go to extreme measures. I owe Adobe tech support some apologies.
I was having many issues installing CS3 Web Premium (upgrade from Studio 8 / PS CS) on WindowsXP. I would get the Error 1335 ( corrupt cab file ) in completely arbitary cab files each time I tried a ‘fresh’ install. Further attempts to install without uninstalling did not show the 1335 error in the logs. (?) One component would install during one attempt, but not the next. (Why do the shared components take so long to install / uninstall !?) After many days of tears and swearing; fruitless chats with tech support, running the CS3Clean, etc., I re-imaged my pc. CS3 still did not install on a ‘clean’ XP.
Then while re-installing the java sdk I got a corrupt cab error.
I ran an HD check and found no issues. Then I ran a ram test. There were issues! I replaced the bad memory. CS3 installed just fine.
Web searches for bad ram causing 1335 errors show this is not a unique situation. Anyway, checking your ram may be worthwhile, before you go to extreme measures. I owe Adobe tech support some apologies.
I’ve been suffering for days trying to install Contribute CS3. I read on one site that I should uninstall all my other Adobe products first. That’s nuts. Not gonna do that. Adobe has to clean up its act as this is just unacceptable. Hate to point this out, but even Microsoft products are easier and cleaner to install and I never missed so much work and had so much aggravation as what I have right now with this bloody product.
I’ve been suffering for days trying to install Contribute CS3. I read on one site that I should uninstall all my other Adobe products first. That’s nuts. Not gonna do that. Adobe has to clean up its act as this is just unacceptable. Hate to point this out, but even Microsoft products are easier and cleaner to install and I never missed so much work and had so much aggravation as what I have right now with this bloody product.
Adobe CS3 suite is a large file. I want to burn the suite on a DVd disc with Nero 8. First attempt failed because Nero said it’s more than 4.7 gig for the disc. I burned on 2 discs, it didn’t work. I need help to burn this big file as an iso or any way to get it working as a disc/discs.
Ki Koo Nimo-
Are you trying to use Nero 8 to manage the content files provided with Creative Suites or the application files? The former should be pretty easy and I can help you isolate them after an install, but the latter may be more difficult and I am not sure of the value (admittedly I don’t know Nero 8 well)
Thanks,
Barry
Adobe CS3 suite is a large file. I want to burn the suite on a DVd disc with Nero 8. First attempt failed because Nero said it’s more than 4.7 gig for the disc. I burned on 2 discs, it didn’t work. I need help to burn this big file as an iso or any way to get it working as a disc/discs.
to koo nimo aka kokonte abetee … if you’re looking for help, use a real name. If you’re looking for help with pirated software, you’re in the wrong place.
Adobe CS3 suite is a large file. I want to burn the suite on a DVd disc with Nero 8. First attempt failed because Nero said it’s more than 4.7 gig for the disc. I burned on 2 discs, it didn’t work. I need help to burn this big file as an iso or any way to get it working as a disc/discs.
Ki Koo Nimo-
Are you trying to use Nero 8 to manage the content files provided with Creative Suites or the application files? The former should be pretty easy and I can help you isolate them after an install, but the latter may be more difficult and I am not sure of the value (admittedly I don’t know Nero 8 well)
Thanks,
Barry
Adobe CS3 suite is a large file. I want to burn the suite on a DVd disc with Nero 8. First attempt failed because Nero said it’s more than 4.7 gig for the disc. I burned on 2 discs, it didn’t work. I need help to burn this big file as an iso or any way to get it working as a disc/discs.
to koo nimo aka kokonte abetee … if you’re looking for help, use a real name. If you’re looking for help with pirated software, you’re in the wrong place.
Hi guys,
have the same problem: “Component install failed”. There were situations where installer displayed inconsistent information, ie. that something was installed successfully and the line below that the same thing could not be installed. The whole process is messed up and it’s a tremendous waste of time (I’ve spent 2 days trying to install Web Premium on my clean fresh XP 32-bit system with no previous Adobe Products installed) with no success. I think I’ll have to hide myself in my “atelier” for another 2 days and use my MCP skills to do some hardware/software surgery ;) The question is, where is the responsibility of the software developer/producer in such situation. More to say, in a country where I live, CS3 Web Premium costs $3037,5. So far I’ve spent money on a software that doesn’t work and I had to express my grief. If I only compile any working solution I’ll share it with others immediately.
Greetings
Hi Barry,
first I’ll try to follow procedures from Adobe site and if I still have problem I’ll send you my installation log file. It’s a pity that such thing like installer can spoil the whole pleasure of possessing and using, by the way great, software :)
Greetings
Hi guys,
have the same problem: “Component install failed”. There were situations where installer displayed inconsistent information, ie. that something was installed successfully and the line below that the same thing could not be installed. The whole process is messed up and it’s a tremendous waste of time (I’ve spent 2 days trying to install Web Premium on my clean fresh XP 32-bit system with no previous Adobe Products installed) with no success. I think I’ll have to hide myself in my “atelier” for another 2 days and use my MCP skills to do some hardware/software surgery ;) The question is, where is the responsibility of the software developer/producer in such situation. More to say, in a country where I live, CS3 Web Premium costs $3037,5. So far I’ve spent money on a software that doesn’t work and I had to express my grief. If I only compile any working solution I’ll share it with others immediately.
Greetings
Hi Wokciech-
If you email me and provide your contact info I will help get you up and running soon. (bhills@adobe.com).
You can locate your installation log file here which provides some info about where the installation failed and likely will be needed to help troubleshoot.
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400593&sliceId=1
One of the common reasons for this is an incompatibility with older versions of Flash Player. There is a tech doc on this at:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
There is also a specific page on adobe.com which provides tech docs covering the installation problems that customers have experienced and reported:
http://kb.adobe.com/selfservice/microsites/microsite.do?msid=MS_CS3_1_1
Thanks,
Barry
Hi Barry,
first I’ll try to follow procedures from Adobe site and if I still have problem I’ll send you my installation log file. It’s a pity that such thing like installer can spoil the whole pleasure of possessing and using, by the way great, software :)
Greetings
Hi everybody,
I finally managed to install CS3 Web Premium. Here’s what worked for me:
- I removed ALL! (I repeat ALL) Adobe related software (including Bonjour and
Flash Player), files and directories left from previous installation attempts by:
– Add/Remove Programs option
– Windows Install Clean Up
– CS3 Clean-up script
– and then cleaning the rest manually so that not a single file or directory related
to Adobe left (when access to any file was denied by system I launched task
manager, disabled “explorer” and then deleted file or directory)
- I switched to Administrator account (not a user with an administrative privileges)
- I uninstalled my firewall and then deactivated Windows native firewall (of course
I’ve plugged out my network cable too ;))
- I copied “Adobe CS3″ folder from DVD to my desktop and then launched
installation
- Everything went fine except Adobe Acrobat 8 Pro, so I launched Windows Event
Viewer and checked what was the problem. It turned out that registry keys could
not be modified due to limited access enforced by system (Error 1402.Could not
open key… etc.)
- I set up all necessary privileges to troublesome registry keys and launched
installation again chosing only Acrobat 8 to install
- Everything went fine
Now I enjoy my new, great, activated and registered Adobe software :)
Hope my “method” will be fine for you.
Greetings
After 3 days 40 hours and eventually a very good technical support guy at adobe(and many thanks Barry) I got CS3 installed,
I am now waiting with excitement the next new blog, this will be called,
Un-Installing CS3 Web Premium
Hot with the benifits of FABridge I installed Flex 3 and its SDK, a great product with a great future if only Adobe could be persuaded to shoot their existing QA team.
day one it looked great, day 2 it advised me that the license expired on the the 31/01/2008 (today), and refused to compile. No problem, downloaded new compiler, Cutting a long story short it did not work so I decided to un install flex 3.0 and re-install it with the new files. Now everyone will have guessed the outcome, I press uninstall, a little shake occurs on screen and exactly nothing happens.
This is obviously a new feature, now I can see a great opportunity with flash, ajax and aspx, but at this rate adobe will copy my favorite IDE supplier ???land in a desperate race to oblivion. It is incomprehesible that silverlight is now more solid and better documented than products from the worlds leading supplier of grahics products.
In desperation
John
After 3 days 40 hours and eventually a very good technical support guy at adobe(and many thanks Barry) I got CS3 installed,
I am now waiting with excitement the next new blog, this will be called,
Un-Installing CS3 Web Premium
Hot with the benifits of FABridge I installed Flex 3 and its SDK, a great product with a great future if only Adobe could be persuaded to shoot their existing QA team.
day one it looked great, day 2 it advised me that the license expired on the the 31/01/2008 (today), and refused to compile. No problem, downloaded new compiler, Cutting a long story short it did not work so I decided to un install flex 3.0 and re-install it with the new files. Now everyone will have guessed the outcome, I press uninstall, a little shake occurs on screen and exactly nothing happens.
This is obviously a new feature, now I can see a great opportunity with flash, ajax and aspx, but at this rate adobe will copy my favorite IDE supplier ???land in a desperate race to oblivion. It is incomprehesible that silverlight is now more solid and better documented than products from the worlds leading supplier of grahics products.
In desperation
John
It’s 21:15 and I just had success on installing Dreamweaver CS3. But, at first, I had the “Components installation failed” stuff.
What I did? I runned the Adobe’s plug-in for uninstalling Flash Player automatically. Then I tried to again and worked like a charm.
Thing is that I had recently formatted my C: driver, so I had installed only Flash Professional. I think other users experiencing these problems have many more incompatible softwares on their computers, unlike me, that had only Flash.
I didn’t do any of the “Selective Startup” or “Pray to install” methods.
Hope this helps Barry in some way.
It’s 21:15 and I just had success on installing Dreamweaver CS3. But, at first, I had the “Components installation failed” stuff.
What I did? I runned the Adobe’s plug-in for uninstalling Flash Player automatically. Then I tried to again and worked like a charm.
Thing is that I had recently formatted my C: driver, so I had installed only Flash Professional. I think other users experiencing these problems have many more incompatible softwares on their computers, unlike me, that had only Flash.
I didn’t do any of the “Selective Startup” or “Pray to install” methods.
Hope this helps Barry in some way.
Hi John-
Did you gt the final version of Flex 3. Are you still experiencing any issues?
If you want to email me about the Flex issues you are still having I know a bunch of folks on the Flex team and can get you connected there.
Thanks,
Barry
Alexandre-
Thanks for your additional feedback.
The older version of the Flash Player leaves behind some registry info which causes a number of the ‘component failed to install’ errors so I always recommend that folks run the uninstall script provided on adobe.com.
There will be an update to that soon which catches some additional conflicts as well. I’ll post a link here when it goes up on adobe.com.
Thanks,
Barry
By the way… the current version of the tech doc to remove Flash Player is:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
All-
We have set up a special support number for helping resolve installation issues: 1-800-642.3623.
These folks are focused on helping folks with installation issues and should reduce the amount of time it takes to get you up and running.
Thanks,
Barry
Barry wrote:
“special support number ……. 1-800-642.3623″
That’s the Americans fixed up. What about the rest of the world?
Who, incidentally, usually pay a lot more for the sofware.
:o)
That is a fair question.
I know we have “installation help” phone numbers in many countries besides the US but I haven’t been able to locate a consolidated list of those numbers.
The steps to get to the local support numbers are:
1. go to adobe.com and select the country from the very top menu – form me it says ‘United States (Change)’
2. go to the main support page and click on “Contact Support” in the right frame (this is localized).
3. click on the tab to contact tech support
4. select the product from a drop down list and then you see the international phone number
I have an email in to our support team to see if there is (or we can create) a single page with installation support numbers for all countries that have them.
Thanks,
Barry
Hi y’all, again.
It was 8/1/7 you revealed yourself, Barry.
It was 8/7/7 I said I wouldn’t write again until I could succinctly describe what I meant, what I was trying to say.
Here we are 7 months later. The customers are still having the same problems.
You’re still busting your guts trying to fix them.
And you – “leader of the engineering team..” – say :
quote:
That is a fair question.
I know we have “installation help” phone numbers in many countries besides the US but I haven’t been able to locate a consolidated list of those numbers.
unquote:
What I’m trying to say is amply illustrated in all of the above, I think.
But god speed to you all.
regards,
ab :)