If you are having problems installing Adobe Creative Suite 3 (CS3), you may want to check out the links below for additional information. This information came directly from Barry Hills (Sr. Director, Engineering and Program Mgmt, Creative Suites) via another thread here on my site. I am reposting it, and updating the other articles on this site to this information.
Uninstall Flash Player completely:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn _14157 Make sure you have the right MacOS:
http://kb.adobe.com/selfservice/viewContent.do?externalId =kb401617&sliceId=1 The “Help” page for installation related issues:
http://kb.adobe.com/selfservice/microsites/searchEntry.do ?locale=LA_eng_US&publicat ionstatus=KCP_Publish& ;usemicrosite=true&cmd =search&product=SG_CREATIV ESUITE_1_1&searchString =installerµsiteId=MS _Customer How to locate the installation log file:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400593&sliceId=1
(This is very handy to have prior to calling technical support since it will help facilitate troubleshooting.)Also, update Acrobat to 8.1.
If these don’t work and you still are having trouble installing a Creative Suite you have purchased and our Customer Support has not been able to help, please send me an email directly at:
bhills@adobe.com
Barry Hills
Sr. Director, Engineering and Program Mgmt
Creative Suite
I hope this information helps those individuals who are still struggling to install CS3. In spite of all of the problems I had installing CS3 myself, I’m glad I upgraded. I’ve really enjoyed how well the apps work together, so much so that I ended up buying InDesign CS3 as well.
Barry, thanks for the updated information, and for being proactive on this matter. You’re restoring my faith in Adobe.