customer service

19 May 2008

Why Zappos Pays New Employees to Quit – And You Should Too. “It’s a small practice with big implications: Companies don’t engage emotionally with their customers—people do. If you want to create a memorable company, you have to fill your company with memorable people.” Fantastic read, really.

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Living Up to Our Committment

08 Mar 2008

Toyota: Living Up to Our Committment. My next vehicle may very well be a Toyota just because of this. It’s nice to see a company support their product above and beyond what might be expected of them.

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Nintendo Rocks

02 Aug 2007

Nintendo rocks. Seriously.Some time ago, my father-in-law started experiencing randomly shutdowns while playing games (even while fully charged) on his DS Lite. He mentioned it to me for the first time tonight, and I took a look at it. Sure enough… most of the time I hit the B button, it would shut itself off.…

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Macromedia Rocks

23 Sep 2005

Macromedia Customer Service is awesome. Not only did they take care of my problem, they took care of it quickly. It was unfortunate that I received a broken CD in the first place, but Macromedia sent a replacement via FedEx right away.Macromedia – you definitely kept a customer happy. Thank you.

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