Nintendo Rocks

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Nintendo rocks. Seriously.Some time ago, my father-in-law started experiencing randomly shutdowns while playing games (even while fully charged) on his DS Lite. He mentioned it to me for the first time tonight, and I took a look at it. Sure enough… most of the time I hit the B button, it would shut itself off. I briefly searched online to see if anyone else had been experiencing this same sort of problem to no avail.So I called up Nintendo and explained the situation to them. They looked the system up to see when it had been purchased and the representative told me it just went out of warranty a couple of days – but not to worry… they were going to repair and/or replace the DS Lite anyways! You don’t know how happy that made me. A new or repaired DS Lite will be on its way in 2-3 weeks. Can you ask for anything better?I had read stories about how good Nintendo was to its customers, and this was the first time experiencing it first-hand. It makes me glad to own a Nintendo Wii, a DS and a DS Lite. I know the money went to a company that will definitely take care of its customers.Thank you, Nintendo.

6 thoughts on “Nintendo Rocks

  1. Its really impressive that Nintendo still honored the warranty of the DS Lite even though it was technically out of date by a couple of days.

    Very few companies act like they want to honor their warranties even when they’re still within the assigned time frames.

    I too can attest to Nintendo’s excellent customer service. You can read about my experiences at Finally Got a Wii!!! and Wii back in Action.

  2. Dave Sackville

    A nice story about warranties in what is otherwise a horror genre!

    I’ve got a standard DS and the only problem I get is that my B-Button doesn’t work ocassionally. The main reason for this though is I believe this is due to my furious gameplay of Yoshi’s Story and Mario Kart.

  3. I have the original DS, and my wife has a DS Lite. Both of ours haven’t had any problems…

    I love Mario Kart, but don’t play it nearly enough. (Mainly because I suck at it.) Want to race sometime? Here’s my friend code – 171870 558236.

  4. Dave Sackville

    A nice story about warranties in what is otherwise a horror genre!

    I’ve got a standard DS and the only problem I get is that my B-Button doesn’t work ocassionally. The main reason for this though is I believe this is due to my furious gameplay of Yoshi’s Story and Mario Kart.

  5. I have the original DS, and my wife has a DS Lite. Both of ours haven’t had any problems…

    I love Mario Kart, but don’t play it nearly enough. (Mainly because I suck at it.) Want to race sometime? Here’s my friend code – 171870 558236.

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