Tag: extraordinary customer service

  • A gift from Zappos

    I heart Zappos.comWhile browsing through Larry’s photos, I stumbled across one that had a Zappos shotglass in it. I asked Larry where he got it from, and he told me it was a giveaway at SXSW he had picked up.

    So, I did the most logical thing and sent Zappos CEO, Tony Hsieh (@zappos) a tweet inquiring about how someone might be able to get a Zappos shotglass. He wrote back shortly thereafter asking for my address; that he’d send me some. And so I did.

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