Unacceptable

Standard

component-install-failed

It’s 12:30am, and I’m giving up on trying to install CS3 for the night. I’m tired and frustrated. Updating software shouldn’t be this difficult, nor should it take as long as it does. Just installing the smallest app, Contribute CS3, takes over an hour because of all of the “Components” that need to be installed. This is complete and utter nonsense.

When I upgraded from Photoshop 7 to Creative Suite I didn’t experience any problems. When I upgraded from CS to CS2, I experience no problems. Now, because I – like so many other people – decided I’d like to try out a Beta application from Adobe, I’m getting screwed out of hours upon hours of my time – because their software simply doesn’t work like it should.

I expect more from Adobe, and frankly this situation is making me seriously reconsider upgrading the rest of the designers in our office.

Tomorrow morning I’ll need to spend some time trying to make sure CS2 works like it should. I have a feeling it’s going to be a while before I waste any more time trying to install CS3.

10 thoughts on “Unacceptable

  1. So is this the full version or still just beta? I am a little confused. Really sucks that you are having so much trouble because it has apparently is a vast improvement over CS2.

  2. This is the full version of Adobe Creative Suite 3 Web Premium. I really wish it would install… but I am not getting my hopes up. If I can’t get it to work by early next week, I’m contacting Adobe for a refund.

  3. So is this the full version or still just beta? I am a little confused. Really sucks that you are having so much trouble because it has apparently is a vast improvement over CS2.

  4. This is the full version of Adobe Creative Suite 3 Web Premium. I really wish it would install… but I am not getting my hopes up. If I can’t get it to work by early next week, I’m contacting Adobe for a refund.

  5. Jennifer Brower

    You wouldn’t believe what I’ve been through for the last 11 days regarding CS3 and Adobe’s refusal to accept responsibility for CS3 killing two computers. I “filed” a claim with Adobe and all they were willing to do was to upgrade my CS3 educational version to a full retail version. I’m out 1 computer that was only 18 months old, time and trouble purchasing and returning a new computer that died upon the install of CS3, purchased another new box, restored all data and program files to new box from external back-up then tried to install CS3 repeatedly, lost 5 days of production time, made 13 phone calls to technical support and customer service (I use the term customer service very loosely here) and all Level 3 Customer Service could say was…”we are offering a $1,000 “upgrade” value from the educational version you purchased to a full retail version.” Whoop de doo…I already have the replacement DVDs that they sent me last week. I have working software (finally) so what does it mean to me to have a retail version versus an educational version…it all works the same. I was told by several technical service folks at Adobe that I’m not the only one that has experienced a fatal crash after an attempted install of CS3. I obviously purchased a bad version/release of CS3. I’m sure there are others out there just like me that Adobe will quietly sweep under the rug. I won’t go quietly.

  6. Education Purchasing FAQ)

    I definitely feel your pain. It took me over two weeks to install Creative Suite 3 Web Premium. I had to jump through all sorts of hoops to get it on my primary workstation. Upon installing it on my laptop at home, I experienced a system crash that may or may not have been associated with the software upgrade. (I’ll never know.) I ended up having to reformat my laptop’s hard drive, reinstall Windows XP and then I was able to install the app.

    Something is definitely wrong with the installers. I purchased the Creative Suite 1 2 Upgrades in the past and neither had problems like CS3 has had. I wish Adobe would do something to address the issue, such as create new installers and issue everyone who has bought the program replacement disks. Perhaps that’ll will come down the road. For now, however, a lot of people are unhappy and a lot of people are struggling to install applications that they paid good money for. (Over the past couple of weeks I’ve been getting approximately 150 people a day finding my site based on the CS3 entries I’ve posted on my site…)

    I’m extremely hesitant to call Adobe Tech Support at this point for anything. I was able to figure things out on my own and through help I found in the Adobe Forums, but lots of other people aren’t so lucky.

  7. Jennifer Brower

    You wouldn’t believe what I’ve been through for the last 11 days regarding CS3 and Adobe’s refusal to accept responsibility for CS3 killing two computers. I “filed” a claim with Adobe and all they were willing to do was to upgrade my CS3 educational version to a full retail version. I’m out 1 computer that was only 18 months old, time and trouble purchasing and returning a new computer that died upon the install of CS3, purchased another new box, restored all data and program files to new box from external back-up then tried to install CS3 repeatedly, lost 5 days of production time, made 13 phone calls to technical support and customer service (I use the term customer service very loosely here) and all Level 3 Customer Service could say was…”we are offering a $1,000 “upgrade” value from the educational version you purchased to a full retail version.” Whoop de doo…I already have the replacement DVDs that they sent me last week. I have working software (finally) so what does it mean to me to have a retail version versus an educational version…it all works the same. I was told by several technical service folks at Adobe that I’m not the only one that has experienced a fatal crash after an attempted install of CS3. I obviously purchased a bad version/release of CS3. I’m sure there are others out there just like me that Adobe will quietly sweep under the rug. I won’t go quietly.

  8. Jennifer, I think there is little difference between the Educational and Full Retail versions of the Creative Suite. At one point I believe Education licenses weren’t eligible for upgrades. That’s no longer the case. (Education Purchasing FAQ)

    I definitely feel your pain. It took me over two weeks to install Creative Suite 3 Web Premium. I had to jump through all sorts of hoops to get it on my primary workstation. Upon installing it on my laptop at home, I experienced a system crash that may or may not have been associated with the software upgrade. (I’ll never know.) I ended up having to reformat my laptop’s hard drive, reinstall Windows XP and then I was able to install the app.

    Something is definitely wrong with the installers. I purchased the Creative Suite 1 & 2 Upgrades in the past and neither had problems like CS3 has had. I wish Adobe would do something to address the issue, such as create new installers and issue everyone who has bought the program replacement disks. Perhaps that’ll will come down the road. For now, however, a lot of people are unhappy and a lot of people are struggling to install applications that they paid good money for. (Over the past couple of weeks I’ve been getting approximately 150 people a day finding my site based on the CS3 entries I’ve posted on my site…)

    I’m extremely hesitant to call Adobe Tech Support at this point for anything. I was able to figure things out on my own and through help I found in the Adobe Forums, but lots of other people aren’t so lucky.

Comments are closed.