cdharrison.com

Why Zappos Pays New Employees to Quit - And You Should Too. “It’s a small practice with big implications: Companies don’t engage emotionally with their customers—people do. If you want to create a memorable company, you have to fill your company with memorable people.” Fantastic read, really.

Toyota: Living Up to Our Committment. My next vehicle may very well be a Toyota just because of this. It’s nice to see a company support their product above and beyond what might be expected of them.

Nintendo rocks. Seriously.Some time ago, my father-in-law started experiencing randomly shutdowns while playing games (even while fully charged) on his DS Lite. He mentioned it to me for the first time tonight, and I took a look at it. Sure enough… most of the time I hit the B button, it would shut itself off. I briefly searched online to see if anyone else had been experiencing this same sort of problem to no avail.So I called up Nintendo and explained the situation to them. They looked the system up to see when it had been purchased and the representative told me it just went out of warranty a couple of days - but not to worry… they were going to repair and/or replace the DS Lite anyways! You don’t know how happy that made me. A new or repaired DS Lite will be on its way in 2-3 weeks. Can you ask for anything better?I had read stories about how good Nintendo was to its customers, and this was the first time experiencing it first-hand. It makes me glad to own a Nintendo Wii, a DS and a DS Lite. I know the money went to a company that will definitely take care of its customers.Thank you, Nintendo.

Macromedia Customer Service is awesome. Not only did they take care of my problem, they took care of it quickly. It was unfortunate that I received a broken CD in the first place, but Macromedia sent a replacement via FedEx right away.Macromedia - you definitely kept a customer happy. Thank you.