Accomplishing the Impossible

I hadn’t really thought about it much – until tonight – but Adobe accomplished the impossible with Creative Suite 3: It represents the first true offspring of the marriage of Adobe and Macromedia. Definitive Macromedia apps like Dreamweaver, Fireworks and Flash were rolled into the Adobe fold and are now being served up alongside apps like Photoshop, Illustrator, Acrobat, and InDesign. Keeping that in mind, it’s amazing there weren’t more problems with the release of CS3. That is all.

Updated Information on Installing Adobe CS3

If you are having problems installing Adobe Creative Suite 3 (CS3), you may want to check out the links below for additional information. This information came directly from Barry Hills (Sr. Director, Engineering and Program Mgmt, Creative Suites) via another thread here on my site. I am reposting it, and updating the other articles on this site to this information.

Uninstall Flash Player completely:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

Make sure you have the right MacOS:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401617&sliceId=1

The “Help” page for installation related issues:
http://kb.adobe.com/selfservice/microsites/searchEntry.do?locale=LA_eng_US&publicationstatus=KCP_Publish&;usemicrosite=true&cmd=search&product=SG_CREATIVESUITE_1_1&searchString=installer&micrositeId=MS_Customer

How to locate the installation log file:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400593&sliceId=1
(This is very handy to have prior to calling technical support since it will help facilitate troubleshooting.)

Also, update Acrobat to 8.1.

If these don’t work and you still are having trouble installing a Creative Suite you have purchased and our Customer Support has not been able to help, please send me an email directly at:

bhills@adobe.com
Barry Hills
Sr. Director, Engineering and Program Mgmt
Creative Suite

I hope this information helps those individuals who are still struggling to install CS3. In spite of all of the problems I had installing CS3 myself, I’m glad I upgraded. I’ve really enjoyed how well the apps work together, so much so that I ended up buying InDesign CS3 as well.

Barry, thanks for the updated information, and for being proactive on this matter. You’re restoring my faith in Adobe.

The Time to Act is Now

My traffic has nearly tripled in the past two weeks. The cause? People are having LOTS of problems installing Creative Suite 3. Most of the traffic has come as a result of search engine queries. Of my top 20 search terms since April 27th, 12 have been related to CS3. Coincidence? I think not.

cs3 install problems (37); cs3 install (20); cs3 install problem (14); cs3 installation problems (14); install CS3 (14); cs3 will not install (10); adobe cs3 installation problems (9); trouble installing cs3 (6); how to install cs3 (6); photoshop cs3 installation (5); installing cs3 (5) … and so many more…

Adobe: The time to act is now. Loyal users are suffering silently, searching the web for any and all help they can get. You’ve offered little help. Forcing people to run CleanScripts, editing their registries, changing system permissions in order to install software in unacceptable. The CS3 Installer is broken and it needs to be fixed NOW.

What’s the solution? Calling Support is almost out of the question. Before I even got CS3 I waited on the phone three times for 30 minutes or more. I suggest we start calling and writing and/or faxing letters to Corporate voicing our dissatisfaction. What better place to start than at the top?

Adobe Systems Incorporated
345 Park Avenue
San Jose, CA 95110-2704
Tel: 408-536-6000
Fax: 408-537-6000

CS3 Install Problems are Inexcusable

UPDATE: Additional information on installing CS3 is now available (Thanks to Barry Hills at Adobe!). Please read through the article “Additional Information on Installing CS3” for help installing CS3 on your computer.

I’ve added a post to the site with info on using Selective Startup Mode under Windows XP to get Creative Suite 3 Web Premium to install. Hopefully it will help some of you that are struggling with getting it on your system. Article: Installing CS3 Premium

Never before have I had this much trouble installing an application that should just work. I’ve done everything from uninstalling the Photoshop CS3 Beta, running the CleanScript for Windows XP and each and every time I try to install Adobe Creative Suite 3 Web Premium I get “component fail” errors.This is COMPLETELY unacceptable.

I’ve wasted way too much time trying to install applications that shouldn’t have had ANY problems at all installing.

I’ve learned a valuable lesson from this: never beta test software from Adobe again. Photoshop CS3 Beta was their first widespread beta test of an application, and it has completely screwed things up for me.

Ugh… I am so disgusted right now.