One of my biggest complaints with Twitter is that users were left in the dark when the site was having problems. That’s changed. Twitter’s more transparent than ever.
Recently Techcrunch asked Twitter several questions regarding their infrastructure, policies and more (Hey Twitter I Have A Few Questions Too). Twitter answered back with “It’s not rocket science, but it’s our work.“. In their response, Jack Dorsey and Biz Stone answer each of TC’s questions honestly and directly. As TC put it: “Twitter continues to be annoyingly and constructively responsive to criticism. They respond to this post here, saying “We’re working on a better architecture.” Kind of takes the air out of the balloon when you can’t get them riled up.”
Twitter is now serving as the model for transparency. Yes, they’re experiencing growing pains, but they’ve learned from their mistakes and are embracing the idea that the more they let users know, the more understanding they’ll be. Other companies should take note.