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This is the personal site/blog/experiment of Chris Harrison, a web designer living, working and playing in Augusta, GA.

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08.02.2007

Nintendo Rocks

Nin­tendo rocks. Seriously.Some time ago, my father-in-law started expe­ri­enc­ing ran­domly shut­downs while play­ing games (even while fully charged) on his DS Lite. He men­tioned it to me for the first time tonight, and I took a look at it. Sure enough… most of the time I hit the B but­ton, it would shut itself off. I briefly searched online to see if any­one else had been expe­ri­enc­ing this same sort of prob­lem to no avail.So I called up Nin­tendo and explained the sit­u­a­tion to them. They looked the sys­tem up to see when it had been pur­chased and the rep­re­sen­ta­tive told me it just went out of war­ranty a cou­ple of days — but not to worry… they were going to repair and/or replace the DS Lite any­ways! You don’t know how happy that made me. A new or repaired DS Lite will be on its way in 2–3 weeks. Can you ask for any­thing better?I had read sto­ries about how good Nin­tendo was to its cus­tomers, and this was the first time expe­ri­enc­ing it first-hand. It makes me glad to own a Nin­tendo Wii, a DS and a DS Lite. I know the money went to a com­pany that will def­i­nitely take care of its customers.Thank you, Nintendo.

This item was posted by Chris Harrison.

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6 comments on “Nintendo Rocks”

  1. Posted by Matt on Friday, August 3rd, 2007.

    Finally Got a Wii!!! and Wii back in Action.

  2. Posted by Matt on Friday, August 3rd, 2007.

    Its really impres­sive that Nin­tendo still hon­ored the war­ranty of the DS Lite even though it was tech­ni­cally out of date by a cou­ple of days.

    Very few com­pa­nies act like they want to honor their war­ranties even when they’re still within the assigned time frames.

    I too can attest to Nintendo’s excel­lent cus­tomer ser­vice. You can read about my expe­ri­ences at Finally Got a Wii!!! and Wii back in Action.

  3. Posted by Dave Sackville on Tuesday, August 7th, 2007.

    A nice story about war­ranties in what is oth­er­wise a hor­ror genre!

    I’ve got a stan­dard DS and the only prob­lem I get is that my B-Button doesn’t work ocas­sion­ally. The main rea­son for this though is I believe this is due to my furi­ous game­play of Yoshi’s Story and Mario Kart.

  4. Posted by Chris Harrison on Tuesday, August 7th, 2007.

    I have the orig­i­nal DS, and my wife has a DS Lite. Both of ours haven’t had any problems…

    I love Mario Kart, but don’t play it nearly enough. (Mainly because I suck at it.) Want to race some­time? Here’s my friend code — 171870 558236.

  5. Posted by Dave Sackville on Tuesday, August 7th, 2007.

    A nice story about war­ranties in what is oth­er­wise a hor­ror genre!

    I’ve got a stan­dard DS and the only prob­lem I get is that my B-Button doesn’t work ocas­sion­ally. The main rea­son for this though is I believe this is due to my furi­ous game­play of Yoshi’s Story and Mario Kart.

  6. Posted by Chris Harrison on Tuesday, August 7th, 2007.

    I have the orig­i­nal DS, and my wife has a DS Lite. Both of ours haven’t had any problems…

    I love Mario Kart, but don’t play it nearly enough. (Mainly because I suck at it.) Want to race some­time? Here’s my friend code — 171870 558236.