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2007-05-17

The Time to Act is Now

My traffic has nearly tripled in the past two weeks. The cause? People are having LOTS of problems installing Creative Suite 3. Most of the traffic has come as a result of search engine queries. Of my top 20 search terms since April 27th, 12 have been related to CS3. Coincidence? I think not.

cs3 install problems (37); cs3 install (20); cs3 install problem (14); cs3 installation problems (14); install CS3 (14); cs3 will not install (10); adobe cs3 installation problems (9); trouble installing cs3 (6); how to install cs3 (6); photoshop cs3 installation (5); installing cs3 (5) … and so many more…

Adobe: The time to act is now. Loyal users are suffering silently, searching the web for any and all help they can get. You’ve offered little help. Forcing people to run CleanScripts, editing their registries, changing system permissions in order to install software in unacceptable. The CS3 Installer is broken and it needs to be fixed NOW.

What’s the solution? Calling Support is almost out of the question. Before I even got CS3 I waited on the phone three times for 30 minutes or more. I suggest we start calling and writing and/or faxing letters to Corporate voicing our dissatisfaction. What better place to start than at the top?

Adobe Systems Incorporated
345 Park Avenue
San Jose, CA 95110-2704
Tel: 408-536-6000
Fax: 408-537-6000

This item was posted by Chris Harrison.

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