It was 8/1/7 you revealed yourself, Barry.

It was 8/7/7 I said I wouldn’t write again until I could succinctly describe what I meant, what I was trying to say.

Here we are 7 months later. The customers are still having the same problems.

You’re still busting your guts trying to fix them.

And you - “leader of the engineering team..” - say :

quote:

That is a fair question.

I know we have “installation help” phone numbers in many countries besides the US but I haven’t been able to locate a consolidated list of those numbers.

unquote:

What I’m trying to say is amply illustrated in all of the above, I think.

But god speed to you all.

regards,

ab :)

I know we have “installation help” phone numbers in many countries besides the US but I haven’t been able to locate a consolidated list of those numbers.

The steps to get to the local support numbers are:

1. go to adobe.com and select the country from the very top menu - form me it says ‘United States (Change)’

2. go to the main support page and click on “Contact Support” in the right frame (this is localized).

3. click on the tab to contact tech support

4. select the product from a drop down list and then you see the international phone number

I have an email in to our support team to see if there is (or we can create) a single page with installation support numbers for all countries that have them.

Thanks,

Barry

That’s the Americans fixed up. What about the rest of the world?
Who, incidentally, usually pay a lot more for the sofware.

:o)

We have set up a special support number for helping resolve installation issues: 1-800-642.3623.

These folks are focused on helping folks with installation issues and should reduce the amount of time it takes to get you up and running.

Thanks,

Barry

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

Thanks for your additional feedback.

The older version of the Flash Player leaves behind some registry info which causes a number of the ‘component failed to install’ errors so I always recommend that folks run the uninstall script provided on adobe.com.

There will be an update to that soon which catches some additional conflicts as well. I’ll post a link here when it goes up on adobe.com.

Thanks,

Barry

Did you gt the final version of Flex 3. Are you still experiencing any issues?

If you want to email me about the Flex issues you are still having I know a bunch of folks on the Flex team and can get you connected there.

Thanks,

Barry

What I did? I runned the Adobe’s plug-in for uninstalling Flash Player automatically. Then I tried to again and worked like a charm.

Thing is that I had recently formatted my C: driver, so I had installed only Flash Professional. I think other users experiencing these problems have many more incompatible softwares on their computers, unlike me, that had only Flash.

I didn’t do any of the “Selective Startup” or “Pray to install” methods.

Hope this helps Barry in some way.

What I did? I runned the Adobe’s plug-in for uninstalling Flash Player automatically. Then I tried to again and worked like a charm.

Thing is that I had recently formatted my C: driver, so I had installed only Flash Professional. I think other users experiencing these problems have many more incompatible softwares on their computers, unlike me, that had only Flash.

I didn’t do any of the “Selective Startup” or “Pray to install” methods.

Hope this helps Barry in some way.

This is obviously a new feature, now I can see a great opportunity with flash, ajax and aspx, but at this rate adobe will copy my favorite IDE supplier ???land in a desperate race to oblivion. It is incomprehesible that silverlight is now more solid and better documented than products from the worlds leading supplier of grahics products.

In desperation
John

This is obviously a new feature, now I can see a great opportunity with flash, ajax and aspx, but at this rate adobe will copy my favorite IDE supplier ???land in a desperate race to oblivion. It is incomprehesible that silverlight is now more solid and better documented than products from the worlds leading supplier of grahics products.

In desperation
John

I finally managed to install CS3 Web Premium. Here’s what worked for me:

- I removed ALL! (I repeat ALL) Adobe related software (including Bonjour and
Flash Player), files and directories left from previous installation attempts by:
- Add/Remove Programs option
- Windows Install Clean Up
- CS3 Clean-up script
- and then cleaning the rest manually so that not a single file or directory related
to Adobe left (when access to any file was denied by system I launched task
manager, disabled “explorer” and then deleted file or directory)

- I switched to Administrator account (not a user with an administrative privileges)

- I uninstalled my firewall and then deactivated Windows native firewall (of course
I’ve plugged out my network cable too ;))

- I copied “Adobe CS3″ folder from DVD to my desktop and then launched
installation

- Everything went fine except Adobe Acrobat 8 Pro, so I launched Windows Event
Viewer and checked what was the problem. It turned out that registry keys could
not be modified due to limited access enforced by system (Error 1402.Could not
open key… etc.)

- I set up all necessary privileges to troublesome registry keys and launched
installation again chosing only Acrobat 8 to install

- Everything went fine

Now I enjoy my new, great, activated and registered Adobe software :)

Hope my “method” will be fine for you.

Greetings

first I’ll try to follow procedures from Adobe site and if I still have problem I’ll send you my installation log file. It’s a pity that such thing like installer can spoil the whole pleasure of possessing and using, by the way great, software :)

Greetings

If you email me and provide your contact info I will help get you up and running soon. (bhills@adobe.com).

You can locate your installation log file here which provides some info about where the installation failed and likely will be needed to help troubleshoot.

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400593&sliceId=1

One of the common reasons for this is an incompatibility with older versions of Flash Player. There is a tech doc on this at:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

There is also a specific page on adobe.com which provides tech docs covering the installation problems that customers have experienced and reported:

http://kb.adobe.com/selfservice/microsites/microsite.do?msid=MS_CS3_1_1

Thanks,

Barry

have the same problem: “Component install failed”. There were situations where installer displayed inconsistent information, ie. that something was installed successfully and the line below that the same thing could not be installed. The whole process is messed up and it’s a tremendous waste of time (I’ve spent 2 days trying to install Web Premium on my clean fresh XP 32-bit system with no previous Adobe Products installed) with no success. I think I’ll have to hide myself in my “atelier” for another 2 days and use my MCP skills to do some hardware/software surgery ;) The question is, where is the responsibility of the software developer/producer in such situation. More to say, in a country where I live, CS3 Web Premium costs $3037,5. So far I’ve spent money on a software that doesn’t work and I had to express my grief. If I only compile any working solution I’ll share it with others immediately.

Greetings