Installing CS3 Web Premium

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UPDATE: This article may be out of date. Additional information on installing CS3 is now available (Thanks to Barry Hills at Adobe!). Please read through the article “Additional Information on Installing CS3″ before attempting anything on this page.

Adobe Creative Suite 3A brief disclaimer… The following process enabled me to install Adobe Creative Suite 3 Web Premium after more than a dozen different attempts to install the Suite on two different computers. It may or may not work for you. Before installing new software or changing your system configuration it is ALWAYS a good idea to BACKUP your current configuration before making changes. Having said that…

UPDATE: You may need to adjust the permissions on some Registry Values in order to get CS3 to install. To do this, you’ll need to login as Administrator on your system. These keys have permissions that don’t allow anyone to write to them. Logging in as Administrator will allow you to override this. (Being logged in as a user with Administrator privileges will not work.) To access your registry editor, go to Start > Run > regedit The following registry keys were identified while trying to install Acrobat 8 Professional…

Before making changes to any of these value, I highly suggest backing up your registry.

  • \HKEY_LOCAL_MACHINE\Software\Classes\AcroIEHelper.AcroIEHlprObj\CLSID
  • \HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\InprocServer32
  • \HKEY_LOCAL_MACHINE\Software\Classes\TypeLib\{5F226421-415D-408D-9A09-0DCD94E25B48}\1.0\FLAGS

This installation technique comes from an idea presented in an Adobe TechNote for installing Dreamweaver CS3 in Selective Startup Mode on Windows XP. I sincerely want to thank Jean who mentioned this technique on another blog post of mine (link).

Before you start, I highly suggest copy the complete installation DVD to your computer. Trust me, this will cut your install times in half. (You can do this by going to My Computer, selecting the DVD, click on the icon and Ctrl+Drag the disc to your desktop. It will copy the entire disk to your desktop.)

  1. In Windows XP, click the Start button and select Run.
  2. Type msconfig in the Open field. This will bring up the System Configuration Utility dialog box.
  3. Under Selective Startup, deselect all of the check boxes except for Load System Services. Leave Use Original BOOT.INI selected.
  4. Click the Services tab and click the Disable All button to deselect all of the check boxes. There will be a few check boxes that cannot be deselected, like DCOM Server and Remote Procedure Call. Leave those selected.
    cs3-install-001.png
  5. Still in the Services tab, enable Windows Installer.
  6. Ignore the other tabs.
    cs3-install-002.png
  7. Click OK and restart your machine when prompted.
  8. After restarting into Selective Startup mode, install Creative Suite 3 Web Premium.
  9. Once Creative Suite 3 Web Premium has been installed, run msconfig again and specify Normal Startup Mode.
  10. Restart the machine back into Normal Startup mode and see if the problem with Creative Suite 3 Web Premium has been resolved.

Installing software shouldn’t be this hard. My problems stemmed from having tried out the Photoshop CS3 Beta, and I knew that I was using unproven software that could cause future problems… Using this process, I was able to successfully install Creative Suite 3 Web Premium on my system. It succeeded where every other technique had failed. Hopefully it will help you get CS3 up and running on your system as well.

235 thoughts on “Installing CS3 Web Premium

  1. Now all I need is to get a blogg site that looks as good as this one. I am glad that some of us are getting the software up and running if I find anymore useful info I will certainly post something here this has been one very useful blogg.

    Thank you for letting me post

  2. Now all I need is to get a blogg site that looks as good as this one. I am glad that some of us are getting the software up and running if I find anymore useful info I will certainly post something here this has been one very useful blogg.

    Thank you for letting me post

  3. Doug Dawson

    Eagerly hoping that this will solve my install problem as well, although the machine I am trying to load it on never had any Adobe pre-release software installed. Thanks for posting the tip.

    I gotta say that I am outraged at Adobe’s Customer Service and Support staff. They did not believe that the machine never had beta software on it (it is a new unit, with XP SP2 and Office 2003 only). I spent almost two hours on the phone, and I’m still trying to get this four figure purchase to work correctly. Too bad there isn’t any strong competition to those arrogant schmucks.

  4. Ugh… don’t get me started about Adobe Customer Support. I hope I never have to call them again, and if I do, you can bet that I’m calling Corporate instead. Good luck with your install, Doug.

  5. Doug Dawson

    Eagerly hoping that this will solve my install problem as well, although the machine I am trying to load it on never had any Adobe pre-release software installed. Thanks for posting the tip.

    I gotta say that I am outraged at Adobe’s Customer Service and Support staff. They did not believe that the machine never had beta software on it (it is a new unit, with XP SP2 and Office 2003 only). I spent almost two hours on the phone, and I’m still trying to get this four figure purchase to work correctly. Too bad there isn’t any strong competition to those arrogant schmucks.

  6. Ugh… don’t get me started about Adobe Customer Support. I hope I never have to call them again, and if I do, you can bet that I’m calling Corporate instead. Good luck with your install, Doug.

  7. Ed Hixon

    loaded CS3 Web Premium on Windows XP home, was running Adobe Acrobat 7 before, everything loaded but Adobe Acrobat 8 did not, tried a couple of times, did a system restore deleting CS3 weg premium, now can’t load Adobe Acrobat 7 again…it shows but will not run….anyone have that problem???

  8. Ed Hixon

    loaded CS3 Web Premium on Windows XP home, was running Adobe Acrobat 7 before, everything loaded but Adobe Acrobat 8 did not, tried a couple of times, did a system restore deleting CS3 weg premium, now can’t load Adobe Acrobat 7 again…it shows but will not run….anyone have that problem???

  9. Dave Sackville

    Followed the steps precisely, and it didn’t work. Got the 3 Install errors.

    Sigh. /rage *adobe*

  10. Dave Sackville

    Followed the steps precisely, and it didn’t work. Got the 3 Install errors.

    Sigh. /rage *adobe*

  11. @Dave – Perhaps this will help you better:

    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401521

    Someone mentioned it on one of the other posts I have here on the site and it worked for them when nothing else would. Hopefully it will help you out. If you get it installed, do please let me know! If there’s a certain method of installation that works better for everyone, I’ll definitely update the posts here on the site to push for those methods instead!

    I’ll keep my fingers crossed for you!

  12. JayJay

    Chris… Hi…

    Struggling with the Design Premium (not the Web Design Premium) install… so far the solution hasn’t worked :(
    Right at the top you talk about the registry but you don’t:
    1/ Give the full path… i.e. HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, etc.
    2/ You don’t say what one is to do with those entries

    Grateful for feedback…

    Cheers,

    JJ

  13. JayJay

    Oh… am on XP Pro with SP2 and all updates, including the Windows Installer… running CS2 Illustrator and Photoshop, Production Studio 2, Acrobat 7, Dreamweaver 8… the installation dies after the Setup box and indicator… splash screen comes on for a split second with the message “Loading…” and dies…

  14. Sorry about that, JayJay. That’s an oversight on my part. I updated the full paths of the keys. They’re all located in HKEY_LOCAL_MACHINE.

    Once you locate the keys, you’ll need right click on them, select Permissions, and make sure that Administrators, and the User Account(s) that will be using the applications are selected.

    You might also look into these instructions in the Adobe knowledgebase (http://www.adobe.com/go/kb401521) …

  15. JayJay

    Chris… Hi…

    Struggling with the Design Premium (not the Web Design Premium) install… so far the solution hasn’t worked :(
    Right at the top you talk about the registry but you don’t:
    1/ Give the full path… i.e. HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, etc.
    2/ You don’t say what one is to do with those entries

    Grateful for feedback…

    Cheers,

    JJ

  16. JayJay

    Oh… am on XP Pro with SP2 and all updates, including the Windows Installer… running CS2 Illustrator and Photoshop, Production Studio 2, Acrobat 7, Dreamweaver 8… the installation dies after the Setup box and indicator… splash screen comes on for a split second with the message “Loading…” and dies…

  17. Sorry about that, JayJay. That’s an oversight on my part. I updated the full paths of the keys. They’re all located in HKEY_LOCAL_MACHINE.

    Once you locate the keys, you’ll need right click on them, select Permissions, and make sure that Administrators, and the User Account(s) that will be using the applications are selected.

    You might also look into these instructions in the Adobe knowledgebase (http://www.adobe.com/go/kb401521) …

  18. abrogard

    Didn’t help me, either. My problem is that Illustrator CS3 install fails with ‘Please insert CS3 Disk’ message.

    No one seems to have found a fix for this yet.

    There’s no .svg or.svgz keys in my registry.

    There’s no .svg or .svgz file types in my file types.

    My machine is AMD 64 3200 on an ASUS A8NSLI with 1gig.

    There’s Premier 6 installed and Photoshop CS3.

    Photoshop CS3 had exactly the same problem. A friend gave me a mysterious disk with one single file on it: ‘setup.exe’. I ran that and it installed photoshop.

    Obviiously there’s a way. I don’t know if that was some hacker found that, made that, or it came from Adobe or what – I’m not techie enough to know what’s inside that .exe file. But it worked.

    It can be done. You’re right. It is inexcusable on the part of Adobe. Inexcusable.

  19. abrogard

    Didn’t help me, either. My problem is that Illustrator CS3 install fails with ‘Please insert CS3 Disk’ message.

    No one seems to have found a fix for this yet.

    There’s no .svg or.svgz keys in my registry.

    There’s no .svg or .svgz file types in my file types.

    My machine is AMD 64 3200 on an ASUS A8NSLI with 1gig.

    There’s Premier 6 installed and Photoshop CS3.

    Photoshop CS3 had exactly the same problem. A friend gave me a mysterious disk with one single file on it: ‘setup.exe’. I ran that and it installed photoshop.

    Obviiously there’s a way. I don’t know if that was some hacker found that, made that, or it came from Adobe or what – I’m not techie enough to know what’s inside that .exe file. But it worked.

    It can be done. You’re right. It is inexcusable on the part of Adobe. Inexcusable.

  20. Steve Butler

    Hi, I am completely lost. I am running Vista premium and have downloaded the latest trial version of dreamweaver CS3. I am following the instructions to set up by clicking on the set up exe button. What follows is the Adobe set up box which promptly disappears and it will not set up. Any ideas in laymans terms.
    Thanks in advance
    Steve

  21. abrogard

    Hi and thanks for the further interest.

    No, I haven’t checked out that particular text that I know of.

    And it looks like I can’t, not just now anyway. I just clicked on your link and it went to an error page – an Adobe page “page not found”.

    What about your method of installing CS3 Web Premium. Do you think it might have a bearing on my problem? Might help me install Illustrator?

  22. link. Sorry about that.

    As for whether or not the method I mentioned will work for you… not sure. It seems like with the CS3 apps it’s pretty much a crap-shoot. It’d probably be worth a shot though… If it does work, please let me know.

  23. abrogard

    Hi again…

    I checked out your updated link and read the text. I’m not real impressed, most of the stuff I can definitely say already doesn’t apply – like computer specs for instance.
    Other stuff, like the temp files I don’t have much faith in but I’ll try it.
    Mainly I’d like to see some mention of the error message – ‘Please insert CS3 Disk…’ and there isn’t any.
    I’m too busy right now to mess with my computer and risk problems but I’ll keep monitoring the situation, the forums I’ve posted on, and when things are slacker if I still don’t have a fix I’ll try your CS3 web method, see if that does any good.

    :)

  24. Steve Butler

    Hi, I am completely lost. I am running Vista premium and have downloaded the latest trial version of dreamweaver CS3. I am following the instructions to set up by clicking on the set up exe button. What follows is the Adobe set up box which promptly disappears and it will not set up. Any ideas in laymans terms.
    Thanks in advance
    Steve

  25. Dave Sackville

    <a href=”http://www.adobe.com/cfusion/knowledgebase/index.cfm?event=view&id=KC.kb401401&extid=kb401401&dialogID=16566659&iterationID=1&sessionID=4830a99b36583487e1a7&stateID=0+0+16576492&mode=advanced” rel=”nofollow”>Adobe Knowledgebase Article kb401401

    I found this whilst searching, and I’ve tried everything else – to no avail. Mmm.

  26. abrogard

    Hi and thanks for the further interest.

    No, I haven’t checked out that particular text that I know of.

    And it looks like I can’t, not just now anyway. I just clicked on your link and it went to an error page – an Adobe page “page not found”.

    What about your method of installing CS3 Web Premium. Do you think it might have a bearing on my problem? Might help me install Illustrator?

  27. @abrogard: I updated the link. Sorry about that.

    As for whether or not the method I mentioned will work for you… not sure. It seems like with the CS3 apps it’s pretty much a crap-shoot. It’d probably be worth a shot though… If it does work, please let me know.

  28. abrogard

    Hi again…

    I checked out your updated link and read the text. I’m not real impressed, most of the stuff I can definitely say already doesn’t apply – like computer specs for instance.
    Other stuff, like the temp files I don’t have much faith in but I’ll try it.
    Mainly I’d like to see some mention of the error message – ‘Please insert CS3 Disk…’ and there isn’t any.
    I’m too busy right now to mess with my computer and risk problems but I’ll keep monitoring the situation, the forums I’ve posted on, and when things are slacker if I still don’t have a fix I’ll try your CS3 web method, see if that does any good.

    :)

  29. Michael

    Hey folks-

    if you are getting the component installation failure at the end of your install, the problem is prob folder permissions within either the Program Files folder and/or the Documents and Settings folder. Most of the folks who are experiencing these issues are either installing on a corporate image or an “OEM” image (e.g. a standard Dell or IBM install image). In these types of installs, even if you are a member of the Administrators group, you may not have ownership or the proper level of access to the required folders. A quick and dirty solution to the problem is to 1. go to the folder security tab and under advanced, select the owner tab and make yourself (your logon account) the owner of the folder and 2. back under the security tab, give either yourself or the everyone group full control of the folder, and MAKE SURE you Replace permissions on all child objects. these two setps done on both the Documents and Settings and the Program Files folders will solve all of the write/delete access issues that are happening durnig the install, and the install should complete successfully. Although this is a “slegdehammer” approach, I am not sure exactly which files and sub folders the installer is trying to write to. After alot of greif, this is what worked for me.

    Oh yeah, one more thing- you also have to delete the whole C:Program FilesCommon FilesAdobeAcrobat folder and its sub folders (along with the two or three .dll’s in the activex subfolder). If you can’t delete these files, you should go to task manager and stop explorer, and while explorer is stopped, start a command prompt and navigate to the folder and delete it. You cant delete these dll’s while explorer is running.

  30. Michael

    Hey folks-
    if you are getting the component installation failure at the end of your install, the problem is prob folder permissions within either the Program Files folder and/or the Documents and Settings folder. Most of the folks who are experiencing these issues are either installing on a corporate image or an “OEM” image (e.g. a standard Dell or IBM install image). In these types of installs, even if you are a member of the Administrators group, you may not have ownership or the proper level of access to the required folders. A quick and dirty solution to the problem is to 1. go to the folder security tab and under advanced, select the owner tab and make yourself (your logon account) the owner of the folder and 2. back under the security tab, give either yourself or the everyone group full control of the folder, and MAKE SURE you Replace permissions on all child objects. these two setps done on both the Documents and Settings and the Program Files folders will solve all of the write/delete access issues that are happening durnig the install, and the install should complete successfully. Although this is a “slegdehammer” approach, I am not sure exactly which files and sub folders the installer is trying to write to. After alot of greif, this is what worked for me.

    Oh yeah, one more thing- you also have to delete the whole C:\Program Files\Common Files\Adobe\Acrobat folder and its sub folders (along with the two or three .dll’s in the activex subfolder). If you can’t delete these files, you should go to task manager and stop explorer, and while explorer is stopped, start a command prompt and navigate to the folder and delete it. You cant delete these dll’s while explorer is running.

  31. abrogard

    That last comment and in fact most comments including the one that started this thread pertain to installation problems that occur during an installation or at the end of it.

    My problem, and that of quite a few others, is an install that never gets out of the starting gate – before it can even start this message “Please insert the CS3 disk…” comes up.

    All of use with this problem find no help whatever in all the suggestions that help with the other problems.

    We don’t have .svg file access problems for instance, we don’t find installing from the hard drive helps, we haven’t installed beta versions previously, etc., etc….

    For some weird reason our installs (which, say, are running from the install disk in the disk drive) ask right at the beginning for us to ‘Please insert the CS3 disk…’

    Which, of course, is already in the drive providing the programming to deliver the message we’re just looking at…. !

    How weird is that?

  32. abrogard

    That last comment and in fact most comments including the one that started this thread pertain to installation problems that occur during an installation or at the end of it.

    My problem, and that of quite a few others, is an install that never gets out of the starting gate – before it can even start this message “Please insert the CS3 disk…” comes up.

    All of use with this problem find no help whatever in all the suggestions that help with the other problems.

    We don’t have .svg file access problems for instance, we don’t find installing from the hard drive helps, we haven’t installed beta versions previously, etc., etc….

    For some weird reason our installs (which, say, are running from the install disk in the disk drive) ask right at the beginning for us to ‘Please insert the CS3 disk…’

    Which, of course, is already in the drive providing the programming to deliver the message we’re just looking at…. !

    How weird is that?

  33. Dave Sackville

    I changed all the ownership as Michael said – and instead of getting the component install errors I get this insert disk business – even with the disk in the drive and also installing from virtual drive and extracted desktop folder…

    It seems our problems are never ending indeed.

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