UPDATE: This article may be out of date. Additional information on installing CS3 is now available (Thanks to Barry Hills at Adobe!). Please read through the article “Additional Information on Installing CS3″ before attempting anything on this page.
A brief disclaimer… The following process enabled me to install Adobe Creative Suite 3 Web Premium after more than a dozen different attempts to install the Suite on two different computers. It may or may not work for you. Before installing new software or changing your system configuration it is ALWAYS a good idea to BACKUP your current configuration before making changes. Having said that…
UPDATE: You may need to adjust the permissions on some Registry Values in order to get CS3 to install. To do this, you’ll need to login as Administrator on your system. These keys have permissions that don’t allow anyone to write to them. Logging in as Administrator will allow you to override this. (Being logged in as a user with Administrator privileges will not work.) To access your registry editor, go to Start > Run > regedit The following registry keys were identified while trying to install Acrobat 8 Professional…
Before making changes to any of these value, I highly suggest backing up your registry.
- \HKEY_LOCAL_MACHINE\Software\Classes\AcroIEHelper.AcroIEHlprObj\CLSID
- \HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\InprocServer32
- \HKEY_LOCAL_MACHINE\Software\Classes\TypeLib\{5F226421-415D-408D-9A09-0DCD94E25B48}\1.0\FLAGS
This installation technique comes from an idea presented in an Adobe TechNote for installing Dreamweaver CS3 in Selective Startup Mode on Windows XP. I sincerely want to thank Jean who mentioned this technique on another blog post of mine (link).
Before you start, I highly suggest copy the complete installation DVD to your computer. Trust me, this will cut your install times in half. (You can do this by going to My Computer, selecting the DVD, click on the icon and Ctrl+Drag the disc to your desktop. It will copy the entire disk to your desktop.)
- In Windows XP, click the Start button and select Run.
- Type
msconfigin the Open field. This will bring up the System Configuration Utility dialog box. - Under Selective Startup, deselect all of the check boxes except for Load System Services. Leave Use Original BOOT.INI selected.
- Click the Services tab and click the Disable All button to deselect all of the check boxes. There will be a few check boxes that cannot be deselected, like DCOM Server and Remote Procedure Call. Leave those selected.
- Still in the Services tab, enable Windows Installer.
- Ignore the other tabs.
- Click OK and restart your machine when prompted.
- After restarting into Selective Startup mode, install Creative Suite 3 Web Premium.
- Once Creative Suite 3 Web Premium has been installed, run
msconfigagain and specify Normal Startup Mode. - Restart the machine back into Normal Startup mode and see if the problem with Creative Suite 3 Web Premium has been resolved.
Installing software shouldn’t be this hard. My problems stemmed from having tried out the Photoshop CS3 Beta, and I knew that I was using unproven software that could cause future problems… Using this process, I was able to successfully install Creative Suite 3 Web Premium on my system. It succeeded where every other technique had failed. Hopefully it will help you get CS3 up and running on your system as well.
The Dreamweaver install nightmare ends!! (In a nut shell clean xp install with spk2, copy cd to hard drive and launch installer.)
I recommend the (application event id) to help narrow where the install is failing. After 20 hours spent over a weekend and week chasing down the rabbit holes it still did not happen. Did the nuclear option backup and a fresh install of XP with service pack 2. Put in cd ran the install program……..failed again. Finally copied the Dreamweaver file to the desktop(hard drive) and launched the setup.exe. Moments later Wallah!!!!! It Installed. What a pain in the butt!!!! My word to Adobe beta the sucker in the real world computing enviroment…..Sheeeesh!
The Dreamweaver install nightmare ends!! (In a nut shell clean xp install with spk2, copy cd to hard drive and launch installer.)
I recommend the (application event id) to help narrow where the install is failing. After 20 hours spent over a weekend and week chasing down the rabbit holes it still did not happen. Did the nuclear option backup and a fresh install of XP with service pack 2. Put in cd ran the install program……..failed again. Finally copied the Dreamweaver file to the desktop(hard drive) and launched the setup.exe. Moments later Wallah!!!!! It Installed. What a pain in the butt!!!! My word to Adobe beta the sucker in the real world computing enviroment…..Sheeeesh!
Hey Chris (et al) this is by far the best blog site I’ve found on the issue. I’m tech. Had a problem with 1 Windows XP machine, did all the uninstalls and re-installs (using the Electronic Licensing download) *3* times (1) before figuring out I got a bad license key (FROM ADOBE). 2nd Windows install had the some components failed, tried all the tricks I’d learned before to no avail, but the registry keys did the trick. Fortunately I have understanding/patient users. I think in my case part of the problem was a non-standard machine still functioning under the draconian Group Security Policy of my company. It doesn’t help that she was recently migrated to an AD domain.
The best part of the ordeal was reading all the posts here and having renewed faith in the ability and wits of others in the world.
Hey Chris (et al) this is by far the best blog site I’ve found on the issue. I’m tech. Had a problem with 1 Windows XP machine, did all the uninstalls and re-installs (using the Electronic Licensing download) *3* times (1) before figuring out I got a bad license key (FROM ADOBE). 2nd Windows install had the some components failed, tried all the tricks I’d learned before to no avail, but the registry keys did the trick. Fortunately I have understanding/patient users. I think in my case part of the problem was a non-standard machine still functioning under the draconian Group Security Policy of my company. It doesn’t help that she was recently migrated to an AD domain.
The best part of the ordeal was reading all the posts here and having renewed faith in the ability and wits of others in the world.
David, I’m glad you found it useful!
David, I’m glad you found it useful!
I was having many issues installing CS3 Web Premium (upgrade from Studio 8 / PS CS) on WindowsXP. I would get the Error 1335 ( corrupt cab file ) in completely arbitary cab files each time I tried a ‘fresh’ install. Further attempts to install without uninstalling did not show the 1335 error in the logs. (?) One component would install during one attempt, but not the next. (Why do the shared components take so long to install / uninstall !?) After many days of tears and swearing; fruitless chats with tech support, running the CS3Clean, etc., I re-imaged my pc. CS3 still did not install on a ‘clean’ XP.
Then while re-installing the java sdk I got a corrupt cab error.
I ran an HD check and found no issues. Then I ran a ram test. There were issues! I replaced the bad memory. CS3 installed just fine.
Web searches for bad ram causing 1335 errors show this is not a unique situation. Anyway, checking your ram may be worthwhile, before you go to extreme measures. I owe Adobe tech support some apologies.
I was having many issues installing CS3 Web Premium (upgrade from Studio 8 / PS CS) on WindowsXP. I would get the Error 1335 ( corrupt cab file ) in completely arbitary cab files each time I tried a ‘fresh’ install. Further attempts to install without uninstalling did not show the 1335 error in the logs. (?) One component would install during one attempt, but not the next. (Why do the shared components take so long to install / uninstall !?) After many days of tears and swearing; fruitless chats with tech support, running the CS3Clean, etc., I re-imaged my pc. CS3 still did not install on a ‘clean’ XP.
Then while re-installing the java sdk I got a corrupt cab error.
I ran an HD check and found no issues. Then I ran a ram test. There were issues! I replaced the bad memory. CS3 installed just fine.
Web searches for bad ram causing 1335 errors show this is not a unique situation. Anyway, checking your ram may be worthwhile, before you go to extreme measures. I owe Adobe tech support some apologies.
I’ve been suffering for days trying to install Contribute CS3. I read on one site that I should uninstall all my other Adobe products first. That’s nuts. Not gonna do that. Adobe has to clean up its act as this is just unacceptable. Hate to point this out, but even Microsoft products are easier and cleaner to install and I never missed so much work and had so much aggravation as what I have right now with this bloody product.
I’ve been suffering for days trying to install Contribute CS3. I read on one site that I should uninstall all my other Adobe products first. That’s nuts. Not gonna do that. Adobe has to clean up its act as this is just unacceptable. Hate to point this out, but even Microsoft products are easier and cleaner to install and I never missed so much work and had so much aggravation as what I have right now with this bloody product.
Adobe CS3 suite is a large file. I want to burn the suite on a DVd disc with Nero 8. First attempt failed because Nero said it’s more than 4.7 gig for the disc. I burned on 2 discs, it didn’t work. I need help to burn this big file as an iso or any way to get it working as a disc/discs.
Ki Koo Nimo-
Are you trying to use Nero 8 to manage the content files provided with Creative Suites or the application files? The former should be pretty easy and I can help you isolate them after an install, but the latter may be more difficult and I am not sure of the value (admittedly I don’t know Nero 8 well)
Thanks,
Barry
Adobe CS3 suite is a large file. I want to burn the suite on a DVd disc with Nero 8. First attempt failed because Nero said it’s more than 4.7 gig for the disc. I burned on 2 discs, it didn’t work. I need help to burn this big file as an iso or any way to get it working as a disc/discs.
to koo nimo aka kokonte abetee … if you’re looking for help, use a real name. If you’re looking for help with pirated software, you’re in the wrong place.
Adobe CS3 suite is a large file. I want to burn the suite on a DVd disc with Nero 8. First attempt failed because Nero said it’s more than 4.7 gig for the disc. I burned on 2 discs, it didn’t work. I need help to burn this big file as an iso or any way to get it working as a disc/discs.
Ki Koo Nimo-
Are you trying to use Nero 8 to manage the content files provided with Creative Suites or the application files? The former should be pretty easy and I can help you isolate them after an install, but the latter may be more difficult and I am not sure of the value (admittedly I don’t know Nero 8 well)
Thanks,
Barry
Adobe CS3 suite is a large file. I want to burn the suite on a DVd disc with Nero 8. First attempt failed because Nero said it’s more than 4.7 gig for the disc. I burned on 2 discs, it didn’t work. I need help to burn this big file as an iso or any way to get it working as a disc/discs.
to koo nimo aka kokonte abetee … if you’re looking for help, use a real name. If you’re looking for help with pirated software, you’re in the wrong place.
Hi guys,
have the same problem: “Component install failed”. There were situations where installer displayed inconsistent information, ie. that something was installed successfully and the line below that the same thing could not be installed. The whole process is messed up and it’s a tremendous waste of time (I’ve spent 2 days trying to install Web Premium on my clean fresh XP 32-bit system with no previous Adobe Products installed) with no success. I think I’ll have to hide myself in my “atelier” for another 2 days and use my MCP skills to do some hardware/software surgery
The question is, where is the responsibility of the software developer/producer in such situation. More to say, in a country where I live, CS3 Web Premium costs $3037,5. So far I’ve spent money on a software that doesn’t work and I had to express my grief. If I only compile any working solution I’ll share it with others immediately.
Greetings
Hi Barry,
first I’ll try to follow procedures from Adobe site and if I still have problem I’ll send you my installation log file. It’s a pity that such thing like installer can spoil the whole pleasure of possessing and using, by the way great, software
Greetings
Hi guys,
have the same problem: “Component install failed”. There were situations where installer displayed inconsistent information, ie. that something was installed successfully and the line below that the same thing could not be installed. The whole process is messed up and it’s a tremendous waste of time (I’ve spent 2 days trying to install Web Premium on my clean fresh XP 32-bit system with no previous Adobe Products installed) with no success. I think I’ll have to hide myself in my “atelier” for another 2 days and use my MCP skills to do some hardware/software surgery
The question is, where is the responsibility of the software developer/producer in such situation. More to say, in a country where I live, CS3 Web Premium costs $3037,5. So far I’ve spent money on a software that doesn’t work and I had to express my grief. If I only compile any working solution I’ll share it with others immediately.
Greetings
Hi Wokciech-
If you email me and provide your contact info I will help get you up and running soon. (bhills@adobe.com).
You can locate your installation log file here which provides some info about where the installation failed and likely will be needed to help troubleshoot.
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400593&sliceId=1
One of the common reasons for this is an incompatibility with older versions of Flash Player. There is a tech doc on this at:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
There is also a specific page on adobe.com which provides tech docs covering the installation problems that customers have experienced and reported:
http://kb.adobe.com/selfservice/microsites/microsite.do?msid=MS_CS3_1_1
Thanks,
Barry
Hi Barry,
first I’ll try to follow procedures from Adobe site and if I still have problem I’ll send you my installation log file. It’s a pity that such thing like installer can spoil the whole pleasure of possessing and using, by the way great, software
Greetings
Hi everybody,
I finally managed to install CS3 Web Premium. Here’s what worked for me:
- I removed ALL! (I repeat ALL) Adobe related software (including Bonjour and
Flash Player), files and directories left from previous installation attempts by:
- Add/Remove Programs option
- Windows Install Clean Up
- CS3 Clean-up script
- and then cleaning the rest manually so that not a single file or directory related
to Adobe left (when access to any file was denied by system I launched task
manager, disabled “explorer” and then deleted file or directory)
- I switched to Administrator account (not a user with an administrative privileges)
- I uninstalled my firewall and then deactivated Windows native firewall (of course
I’ve plugged out my network cable too ;))
- I copied “Adobe CS3″ folder from DVD to my desktop and then launched
installation
- Everything went fine except Adobe Acrobat 8 Pro, so I launched Windows Event
Viewer and checked what was the problem. It turned out that registry keys could
not be modified due to limited access enforced by system (Error 1402.Could not
open key… etc.)
- I set up all necessary privileges to troublesome registry keys and launched
installation again chosing only Acrobat 8 to install
- Everything went fine
Now I enjoy my new, great, activated and registered Adobe software
Hope my “method” will be fine for you.
Greetings
After 3 days 40 hours and eventually a very good technical support guy at adobe(and many thanks Barry) I got CS3 installed,
I am now waiting with excitement the next new blog, this will be called,
Un-Installing CS3 Web Premium
Hot with the benifits of FABridge I installed Flex 3 and its SDK, a great product with a great future if only Adobe could be persuaded to shoot their existing QA team.
day one it looked great, day 2 it advised me that the license expired on the the 31/01/2008 (today), and refused to compile. No problem, downloaded new compiler, Cutting a long story short it did not work so I decided to un install flex 3.0 and re-install it with the new files. Now everyone will have guessed the outcome, I press uninstall, a little shake occurs on screen and exactly nothing happens.
This is obviously a new feature, now I can see a great opportunity with flash, ajax and aspx, but at this rate adobe will copy my favorite IDE supplier ???land in a desperate race to oblivion. It is incomprehesible that silverlight is now more solid and better documented than products from the worlds leading supplier of grahics products.
In desperation
John
After 3 days 40 hours and eventually a very good technical support guy at adobe(and many thanks Barry) I got CS3 installed,
I am now waiting with excitement the next new blog, this will be called,
Un-Installing CS3 Web Premium
Hot with the benifits of FABridge I installed Flex 3 and its SDK, a great product with a great future if only Adobe could be persuaded to shoot their existing QA team.
day one it looked great, day 2 it advised me that the license expired on the the 31/01/2008 (today), and refused to compile. No problem, downloaded new compiler, Cutting a long story short it did not work so I decided to un install flex 3.0 and re-install it with the new files. Now everyone will have guessed the outcome, I press uninstall, a little shake occurs on screen and exactly nothing happens.
This is obviously a new feature, now I can see a great opportunity with flash, ajax and aspx, but at this rate adobe will copy my favorite IDE supplier ???land in a desperate race to oblivion. It is incomprehesible that silverlight is now more solid and better documented than products from the worlds leading supplier of grahics products.
In desperation
John
It’s 21:15 and I just had success on installing Dreamweaver CS3. But, at first, I had the “Components installation failed” stuff.
What I did? I runned the Adobe’s plug-in for uninstalling Flash Player automatically. Then I tried to again and worked like a charm.
Thing is that I had recently formatted my C: driver, so I had installed only Flash Professional. I think other users experiencing these problems have many more incompatible softwares on their computers, unlike me, that had only Flash.
I didn’t do any of the “Selective Startup” or “Pray to install” methods.
Hope this helps Barry in some way.
It’s 21:15 and I just had success on installing Dreamweaver CS3. But, at first, I had the “Components installation failed” stuff.
What I did? I runned the Adobe’s plug-in for uninstalling Flash Player automatically. Then I tried to again and worked like a charm.
Thing is that I had recently formatted my C: driver, so I had installed only Flash Professional. I think other users experiencing these problems have many more incompatible softwares on their computers, unlike me, that had only Flash.
I didn’t do any of the “Selective Startup” or “Pray to install” methods.
Hope this helps Barry in some way.
Hi John-
Did you gt the final version of Flex 3. Are you still experiencing any issues?
If you want to email me about the Flex issues you are still having I know a bunch of folks on the Flex team and can get you connected there.
Thanks,
Barry
Alexandre-
Thanks for your additional feedback.
The older version of the Flash Player leaves behind some registry info which causes a number of the ‘component failed to install’ errors so I always recommend that folks run the uninstall script provided on adobe.com.
There will be an update to that soon which catches some additional conflicts as well. I’ll post a link here when it goes up on adobe.com.
Thanks,
Barry
By the way… the current version of the tech doc to remove Flash Player is:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
All-
We have set up a special support number for helping resolve installation issues: 1-800-642.3623.
These folks are focused on helping folks with installation issues and should reduce the amount of time it takes to get you up and running.
Thanks,
Barry
Barry wrote:
“special support number ……. 1-800-642.3623″
That’s the Americans fixed up. What about the rest of the world?
Who, incidentally, usually pay a lot more for the sofware.
:o)
That is a fair question.
I know we have “installation help” phone numbers in many countries besides the US but I haven’t been able to locate a consolidated list of those numbers.
The steps to get to the local support numbers are:
1. go to adobe.com and select the country from the very top menu - form me it says ‘United States (Change)’
2. go to the main support page and click on “Contact Support” in the right frame (this is localized).
3. click on the tab to contact tech support
4. select the product from a drop down list and then you see the international phone number
I have an email in to our support team to see if there is (or we can create) a single page with installation support numbers for all countries that have them.
Thanks,
Barry
Hi y’all, again.
It was 8/1/7 you revealed yourself, Barry.
It was 8/7/7 I said I wouldn’t write again until I could succinctly describe what I meant, what I was trying to say.
Here we are 7 months later. The customers are still having the same problems.
You’re still busting your guts trying to fix them.
And you - “leader of the engineering team..” - say :
quote:
That is a fair question.
I know we have “installation help” phone numbers in many countries besides the US but I haven’t been able to locate a consolidated list of those numbers.
unquote:
What I’m trying to say is amply illustrated in all of the above, I think.
But god speed to you all.
regards,
ab