CS3 Install Problems are Inexcusable

UPDATE: Additional information on installing CS3 is now available (Thanks to Barry Hills at Adobe!). Please read through the article “Additional Information on Installing CS3” for help installing CS3 on your computer.

I’ve added a post to the site with info on using Selective Startup Mode under Windows XP to get Creative Suite 3 Web Premium to install. Hopefully it will help some of you that are struggling with getting it on your system. Article: Installing CS3 Premium

Never before have I had this much trouble installing an application that should just work. I’ve done everything from uninstalling the Photoshop CS3 Beta, running the CleanScript for Windows XP and each and every time I try to install Adobe Creative Suite 3 Web Premium I get “component fail” errors.This is COMPLETELY unacceptable.

I’ve wasted way too much time trying to install applications that shouldn’t have had ANY problems at all installing.

I’ve learned a valuable lesson from this: never beta test software from Adobe again. Photoshop CS3 Beta was their first widespread beta test of an application, and it has completely screwed things up for me.

Ugh… I am so disgusted right now.

122 Replies to “CS3 Install Problems are Inexcusable”

  1. John Clark 10.10.2007 at 04:58

    Welcome to Adobe World
    After many attempts, and trying not to get into the registry edit loop, I phoned adobe, there is no problem with their install program! My problems seemed to run around the acrobat install and as you have noted revolve around the permissions. In software it is common to test your product prior to shipping and test to break is the norm. Why does not everyone who has suffered financial loss just join together in a law suite to recover their losses? From the masses of complaint on google that would only be a small number??? of customers wishing to take this action. When the writ lands on the ceo’s desk the QA manager will get a call, this will then be passed down the line to every incompetant that has cauased the problem, Version 1.005 and guess what a simple install/de install program will appear in weeks.
    Sadly
    John

  2. John Clark 10.10.2007 at 07:58

    Welcome to Adobe World
    After many attempts, and trying not to get into the registry edit loop, I phoned adobe, there is no problem with their install program! My problems seemed to run around the acrobat install and as you have noted revolve around the permissions. In software it is common to test your product prior to shipping and test to break is the norm. Why does not everyone who has suffered financial loss just join together in a law suite to recover their losses? From the masses of complaint on google that would only be a small number??? of customers wishing to take this action. When the writ lands on the ceo’s desk the QA manager will get a call, this will then be passed down the line to every incompetant that has cauased the problem, Version 1.005 and guess what a simple install/de install program will appear in weeks.
    Sadly
    John

  3. I got it to work;

    i was running 10.4.10 on mac osx.

    I re-installed 10.4
    then updated 1 at a time’
    4.5
    4.6
    4.7
    4.8
    4.9

    At 10.4.9, I did a maccs3clean ( from adobe)
    level 2

    then 2hrs later BINGO all is well and working.

  4. I got it to work; after 2 days , ughhhh!!!!

    i was running 10.4.10 on mac osx.

    I re-installed 10.4
    then updated 1 at a time’
    4.5
    4.6
    4.7
    4.8
    4.9

    At 10.4.9, I did a maccs3clean ( from adobe)
    level 2

    put n cd 1

    then 2hrs later BINGO all is well and working.

  5. I got it to work;

    i was running 10.4.10 on mac osx.

    I re-installed 10.4
    then updated 1 at a time’
    4.5
    4.6
    4.7
    4.8
    4.9

    At 10.4.9, I did a maccs3clean ( from adobe)
    level 2

    then 2hrs later BINGO all is well and working.

  6. I got it to work; after 2 days , ughhhh!!!!

    i was running 10.4.10 on mac osx.

    I re-installed 10.4
    then updated 1 at a time’
    4.5
    4.6
    4.7
    4.8
    4.9

    At 10.4.9, I did a maccs3clean ( from adobe)
    level 2

    put n cd 1

    then 2hrs later BINGO all is well and working.

  7. Hi!

    I almost read all the lines in this highly useful blog.
    I am not sure if it is the right place to ask about an “uninstalling” question.
    (If not, please direct me to the right place.)

    I installed a CS3 Web Premium on my XP in my D: drive. (I am not so sure if this D: choice is the reason of my troubles!)
    But it lacked the InDesign as one said in the above lines so I wanted to try CS3 Master.

    Before trying the CS3 Master, I uninstalled the Web Premium from the “Add-Delete Programs.”

    It was a success!
    No problems occured during removing the program.

    But, after that, I saw that, on my Start Menu-Programs there still was the name Adobe Web Premium CS3! And under that Adobe Acrobat 8 Professional, Adobe Distiller 8 and finally Adobe LiveCycle Designer 8.0 were smiling at me!

    I wanted to clean them with the WebCleanCS3 (or whatsoever) but no result!

    I installed the CS3 Web Premium again hoping to uninstall again -this time with these 3 programs.
    Then uninstalled again…
    But no way!

    They are still there and I can’t find a way to remove them!

    I would appreciate any ideas to show me a way.

  8. Hi!

    I almost read all the lines in this highly useful blog.
    I am not sure if it is the right place to ask about an “uninstalling” question.
    (If not, please direct me to the right place.)

    I installed a CS3 Web Premium on my XP in my D: drive. (I am not so sure if this D: choice is the reason of my troubles!)
    But it lacked the InDesign as one said in the above lines so I wanted to try CS3 Master.

    Before trying the CS3 Master, I uninstalled the Web Premium from the “Add-Delete Programs.”

    It was a success!
    No problems occured during removing the program.

    But, after that, I saw that, on my Start Menu-Programs there still was the name Adobe Web Premium CS3! And under that Adobe Acrobat 8 Professional, Adobe Distiller 8 and finally Adobe LiveCycle Designer 8.0 were smiling at me!

    I wanted to clean them with the WebCleanCS3 (or whatsoever) but no result!

    I installed the CS3 Web Premium again hoping to uninstall again -this time with these 3 programs.
    Then uninstalled again…
    But no way!

    They are still there and I can’t find a way to remove them!

    I would appreciate any ideas to show me a way.

  9. @smacktock, Are they working shortcuts? Meaning, did the programs get uninstalled and perhaps the shortcuts weren’t removed in the process of removing Web Premium? If that’s not the case, then obviously there are some issues with the uninstaller. BTW, installing CS3 Master over CS3 Web Premium *shouldn’t* cause any problems. I installed InDesign CS3 alongside Web Premium CS3 without any problems. Installing the Master Collection over an install of Web Premium CS3 shouldn’t have any adverse effects. If someone knows otherwise, certainly let me know.

  10. @smacktock, Are they working shortcuts? Meaning, did the programs get uninstalled and perhaps the shortcuts weren’t removed in the process of removing Web Premium? If that’s not the case, then obviously there are some issues with the uninstaller. BTW, installing CS3 Master over CS3 Web Premium *shouldn’t* cause any problems. I installed InDesign CS3 alongside Web Premium CS3 without any problems. Installing the Master Collection over an install of Web Premium CS3 shouldn’t have any adverse effects. If someone knows otherwise, certainly let me know.

  11. It is very difficult to uninstall the adobe projects on a windows platform.
    adobe have an uninstall tool, when you use it according to the documentation it does not work.
    You will need to use option 4(undocumented).
    You need to start your system in maintenance mode, disable all start up programs using msconfig(now there is a clue that something dirty is going on) use the clean up tool (option4) restart your system in maintenance mode, ensure that start up progs are still disabled and start your install. Phone adobe in the states, cs3 installation is specifically mentioned as a ‘press button option’ and they have some very knowledgable people there( so this must be a very rare fault). Manufacturers who in attempting to protect their IP, by install virus quality protection should be prohibited.
    The software purchase attached to an install should be (and is)validated online. The product was sold by adobe, to a dealer or user with a unique reg num, if the number is used more than once by a different user little alarm bells should be rung. If it looks like a virus, smells like a virus and acts like a virus it must be a ??? or alternatively a graphic designers program.
    John

  12. crap in the newer versions of Creative Suite. I understand that there’s a huge cost barrier to buying Photoshop and/or Creative Suite… but it’s because it is so widely “shared” on the internet that Adobe had to put in counter-measures. Obviously, it hasn’t stopped the proliferation of cracked versions of the software. But, it is making it more difficult for legitimate owners to buy/install the software.

  13. It is very difficult to uninstall the adobe projects on a windows platform.
    adobe have an uninstall tool, when you use it according to the documentation it does not work.
    You will need to use option 4(undocumented).
    You need to start your system in maintenance mode, disable all start up programs using msconfig(now there is a clue that something dirty is going on) use the clean up tool (option4) restart your system in maintenance mode, ensure that start up progs are still disabled and start your install. Phone adobe in the states, cs3 installation is specifically mentioned as a ‘press button option’ and they have some very knowledgable people there( so this must be a very rare fault). Manufacturers who in attempting to protect their IP, by install virus quality protection should be prohibited.
    The software purchase attached to an install should be (and is)validated online. The product was sold by adobe, to a dealer or user with a unique reg num, if the number is used more than once by a different user little alarm bells should be rung. If it looks like a virus, smells like a virus and acts like a virus it must be a ??? or alternatively a graphic designers program.
    John

  14. @john, while I agree things *should* just work, the overly complicated install process could be chalked up to a couple of things: 1) blending of adobe & macromedia technology; and 2) piracy.

    #1. CS3 represents the first time Adobe and Macromedia software have been released under the Adobe banner. I’m sure some of the Macromedia stuff was re-architected to be more in line with Adobe’s stuff, but I’m sure it wasn’t an easy process…

    #2. Piracy is the main reason why there’s all this activation crap in the newer versions of Creative Suite. I understand that there’s a huge cost barrier to buying Photoshop and/or Creative Suite… but it’s because it is so widely “shared” on the internet that Adobe had to put in counter-measures. Obviously, it hasn’t stopped the proliferation of cracked versions of the software. But, it is making it more difficult for legitimate owners to buy/install the software.

  15. Chris
    I thought that I Had covered ‘Piracy’ by proposing on-line’ validation and license management.
    If Captain Hook had only known that Adobe is 2000$ 2000 miles away and £2000 here he would have discovered real piracy. Is this a US plot to place european developers(EU) at a disadvantage to programmers in the states?
    John

  16. Chris
    I thought that I Had covered ‘Piracy’ by proposing on-line’ validation and license management.
    If Captain Hook had only known that Adobe is 2000$ 2000 miles away and £2000 here he would have discovered real piracy. Is this a US plot to place european developers(EU) at a disadvantage to programmers in the states?
    John

  17. After trying to install cs3 master collection and having no luck, usually installation failed. i removed all my components except graphics card and voila! a full installation 1st time.
    It seems having a 2nd graphics card in was the problem, i fitted it after master collection was installed.
    So my suggestion is go back to basics.

  18. After trying to install cs3 master collection and having no luck, usually installation failed. i removed all my components except graphics card and voila! a full installation 1st time.
    It seems having a 2nd graphics card in was the problem, i fitted it after master collection was installed.
    So my suggestion is go back to basics.

  19. Jane Carter 11.13.2007 at 08:40

    I installed Master Suite and then uninstalled it. Now, when I try to install Fireworks by itself it keeps on asking for the Master Suite disks. The Fireworks installation is a completely separate installation straight from adobe.com. Neither is a beta version.

  20. Jane Carter 11.13.2007 at 12:40

    I installed Master Suite and then uninstalled it. Now, when I try to install Fireworks by itself it keeps on asking for the Master Suite disks. The Fireworks installation is a completely separate installation straight from adobe.com. Neither is a beta version.

  21. I can’t believe I purchased this product without knowing about any of these install problems. I used the Photoshop trial which installed and ran without any problems, this led me to purchase the full CS3 product – What a mistake! So far I have spent 3 days trying to install on XP Pro. Software retailer will not take product back and Adobe have run out of techincal ideas!

  22. If you paid the UK price of over £2000 when in the states the product can be bought for $1200(Master Collection) and then you get the Technical support your ‘UK’ product allows you you have reason to be agrieved.
    I thought that on this site was a posting by a senior guy at Adobe who is familiar with the product problems and has offered to help anyone with them. I cannot find it now but Chris will be aware (Is it Barry Hills?)
    Ring the US support team, I rang the UK team, they had never heard of my problem, it had never happend before etc. The I rang the states (lets try the second rate service I have been warned to expect as I did not have a UK ‘support contract’. A guy who certainly had heard about the problem, knew all about it and how to fix it talked me through the process(Which I think I described in an earlier post) and it worked a treat. (many thanks guys) As for the UK support I would ship them out for a retraining session in somewhere nice like Guantanamo.
    rgs
    John

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