CS3 Install Problems are Inexcusable

UPDATE: Additional information on installing CS3 is now available (Thanks to Barry Hills at Adobe!). Please read through the article “Additional Information on Installing CS3” for help installing CS3 on your computer.

I’ve added a post to the site with info on using Selective Startup Mode under Windows XP to get Creative Suite 3 Web Premium to install. Hopefully it will help some of you that are struggling with getting it on your system. Article: Installing CS3 Premium

Never before have I had this much trouble installing an application that should just work. I’ve done everything from uninstalling the Photoshop CS3 Beta, running the CleanScript for Windows XP and each and every time I try to install Adobe Creative Suite 3 Web Premium I get “component fail” errors.This is COMPLETELY unacceptable.

I’ve wasted way too much time trying to install applications that shouldn’t have had ANY problems at all installing.

I’ve learned a valuable lesson from this: never beta test software from Adobe again. Photoshop CS3 Beta was their first widespread beta test of an application, and it has completely screwed things up for me.

Ugh… I am so disgusted right now.

122 Replies to “CS3 Install Problems are Inexcusable”

  1. Jim Leybourne 05.15.2007 at 16:05

    Error “Some problems occurred during installation”, “Component install failed”, or “Shared components failed to install” (Adobe Creative Suite 3)

    See Adobe’s short list of things to do here…
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401401

  2. Nothing said above or in the above links works here. Still crashes. If I do remove the line in installer as said in one post the installer works but at the end nothing is installed (components failed to install with no clue why!) Great work, great company Adobe. For me you are like pirates who took my money but in this case as you are “legal” I can not turn to the police.

  3. Nothing said above or in the above links works here. Still crashes. If I do remove the line in installer as said in one post the installer works but at the end nothing is installed (components failed to install with no clue why!) Great work, great company Adobe. For me you are like pirates who took my money but in this case as you are “legal” I can not turn to the police.

  4. Yeah, this is more than a little disappointing for a lot of people. On average, since I made this post I’ve had about 140 people a day come to my site because of this post. LOTS of people are having problems, and I can’t believe Adobe hasn’t done a better job of addressing this issue.

    There are obvious flaws in the installer, flaws that were NOT present in CS2. I definitely feel your pain Jerry. Have you tried any of the options mentioned in the comments so far?

  5. Yes, I’ve tried all of them, including your solution. So far only the thing that I modify the installer works but installs nothing. Without this, installer crashes immediately. I have a crash in the application log every time…

    Now a moral question: I can install the DW CS3 to my laptop, but I don’t use it for working. I logged the installer process (files and registry) and I was able to move files that were installed and registry values to my main computer. But I can not run the DW.exe, because there is a “licence” problem (seems something was not copied – some Adobe licence protection I guess)…

    Now… I guess if I would become a criminal, took a cracked exe and replaced my exe with it I bet 99.9% I would have a DW CS3 working on my machine. The program I paid 50% that USA people just because I am from Europe.

    But then… this would make me a criminal, wouldn’t it? ;-/ And another question: Is it criminal to hack a criminal (the second criminal being Adobe selling me program that doesn’t install)? I guess legally it is. But morally? Who knows? I paid for the program…

    For the background: I have about 60 programs and I have tested many more trials. Every one but the Adobe CS3 programs I could install. I refuse to spend a week reinstalling my Windows XP because of the obvious flaw in the installer file.

    Thanx for listening

    Jerry

  6. No problem, Jerry. I feel your pain.

    Using cracked software is rarely a good idea… You do have a license you paid for, and you’re unable to use the software you bought. I would try to remedy things with Adobe before making any sort of decision in that regard…

    The installers dump files all over the place on the system and countless numbers of registry entries. Copying the program from one computer to another probably isn’t impossible, but it’d be difficult to ensure you moved everything over properly.

    As to whether it’s okay to install on your laptop as well… As far as I know, Adobe does allow you to install the software on two computers, assuming one is a work computer and another is a home computer/laptop/etc. as long as the software is used by the same user. I’ve done this with Creative Suite, CS2 and CS3 without any problems activating the software.

  7. Yeah, this is more than a little disappointing for a lot of people. On average, since I made this post I’ve had about 140 people a day come to my site because of this post. LOTS of people are having problems, and I can’t believe Adobe hasn’t done a better job of addressing this issue.

    There are obvious flaws in the installer, flaws that were NOT present in CS2. I definitely feel your pain Jerry. Have you tried any of the options mentioned in the comments so far?

  8. Yes, I’ve tried all of them, including your solution. So far only the thing that I modify the installer works but installs nothing. Without this, installer crashes immediately. I have a crash in the application log every time…

    Now a moral question: I can install the DW CS3 to my laptop, but I don’t use it for working. I logged the installer process (files and registry) and I was able to move files that were installed and registry values to my main computer. But I can not run the DW.exe, because there is a “licence” problem (seems something was not copied – some Adobe licence protection I guess)…

    Now… I guess if I would become a criminal, took a cracked exe and replaced my exe with it I bet 99.9% I would have a DW CS3 working on my machine. The program I paid 50% that USA people just because I am from Europe.

    But then… this would make me a criminal, wouldn’t it? ;-/ And another question: Is it criminal to hack a criminal (the second criminal being Adobe selling me program that doesn’t install)? I guess legally it is. But morally? Who knows? I paid for the program…

    For the background: I have about 60 programs and I have tested many more trials. Every one but the Adobe CS3 programs I could install. I refuse to spend a week reinstalling my Windows XP because of the obvious flaw in the installer file.

    Thanx for listening

    Jerry

  9. No problem, Jerry. I feel your pain.

    Using cracked software is rarely a good idea… You do have a license you paid for, and you’re unable to use the software you bought. I would try to remedy things with Adobe before making any sort of decision in that regard…

    The installers dump files all over the place on the system and countless numbers of registry entries. Copying the program from one computer to another probably isn’t impossible, but it’d be difficult to ensure you moved everything over properly.

    As to whether it’s okay to install on your laptop as well… As far as I know, Adobe does allow you to install the software on two computers, assuming one is a work computer and another is a home computer/laptop/etc. as long as the software is used by the same user. I’ve done this with Creative Suite, CS2 and CS3 without any problems activating the software.

  10. Now my report. I have one program (don’t remember it’s name now) which records what is installed. I have moved:

    documents and settings/adobe…./Dreamweaver 9/…
    and program files/common files/adobe and program files/adobe/dreamweaver 9 and the registry files the program recorded and exported.

    I moved everything to my main computer (I do not work with my laptop with DW) and everything works, except the services like Bridge doesn’t work (gladly!)…

    But DW 3 works and FW 3 works also (I don’t have other programs).

    I have proven my point.Adobe screwed installed big time, not the program but installer. This is inexcusable. I spent 14 days to figure this out. I should calll BSA on Adobe. Oh, I just remembered, I am not their member, Adobe is. They don’t respond on piracy, but only on piracy of their customers… (there must be little laugh for the small people)…

  11. Now my report. I have one program (don’t remember it’s name now) which records what is installed. I have moved:

    documents and settings/adobe…./Dreamweaver 9/…
    and program files/common files/adobe and program files/adobe/dreamweaver 9 and the registry files the program recorded and exported.

    I moved everything to my main computer (I do not work with my laptop with DW) and everything works, except the services like Bridge doesn’t work (gladly!)…

    But DW 3 works and FW 3 works also (I don’t have other programs).

    I have proven my point.Adobe screwed installed big time, not the program but installer. This is inexcusable. I spent 14 days to figure this out. I should calll BSA on Adobe. Oh, I just remembered, I am not their member, Adobe is. They don’t respond on piracy, but only on piracy of their customers… (there must be little laugh for the small people)…

  12. Tony Gittens 05.21.2007 at 12:11

    Tried to install Web Premium on a Vista PC using the simplified mode method and it still did not work. Then found the following instructions and it has done the trick

    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401521

  13. F**k Vista…get a Mac

  14. @Daren, while I share your sentiments, people on Macs are having problems installing this software as well. As much as I love Macs, they are not immune from CS3 installation problems either.

  15. F**k Vista…get a Mac

  16. @Daren, while I share your sentiments, people on Macs are having problems installing this software as well. As much as I love Macs, they are not immune from CS3 installation problems either.

  17. I found out one of the no go to the installer isif you have google tollbar installed CS3 doesn’t install. 100%, I reformated and installed only Firefox with Google toolbar, no go!

  18. I found out one of the no go to the installer isif you have google tollbar installed CS3 doesn’t install. 100%, I reformated and installed only Firefox with Google toolbar, no go!

  19. Frustrating,

    I could not install CS3 (all components fail) even after Clean reinstall…
    tried both Vista and XP SP2

  20. Frustrating,

    I could not install CS3 (all components fail) even after Clean reinstall…
    tried both Vista and XP SP2

  21. Digital Nomad 07.01.2007 at 00:32

    Hi there,

    What a mess, had the same nightmares, in the end now, I downloaded the 30 Day trial version from their site, and installed it. The first time round I got the same errors as mentioned above. I did find the reason though, which in the end was that my Firewall was precenting a small part of the installer from doing something on the net…so I disabled the firewall for a short moment, and re-installed, it worked 100%, took about 10 minutes to complete, and all the features now work. Then I simply converted the trial ver, to full ver by entering my reg details…

    Hope this trick with the firewall helps a bit…

    Best wishes to all

    DN

  22. Digital Nomad 07.01.2007 at 00:36

    Sorry forgot to name the file that needs internet access:

    “mDNSResponder.exe” After reboot, it auto runs as a service it seems, disabling it does not seem to affect the program…

  23. Digital Nomad 07.01.2007 at 03:32

    Hi there,

    What a mess, had the same nightmares, in the end now, I downloaded the 30 Day trial version from their site, and installed it. The first time round I got the same errors as mentioned above. I did find the reason though, which in the end was that my Firewall was precenting a small part of the installer from doing something on the net…so I disabled the firewall for a short moment, and re-installed, it worked 100%, took about 10 minutes to complete, and all the features now work. Then I simply converted the trial ver, to full ver by entering my reg details…

    Hope this trick with the firewall helps a bit…

    Best wishes to all

    DN

  24. Digital Nomad 07.01.2007 at 03:36

    Sorry forgot to name the file that needs internet access:

    “mDNSResponder.exe” After reboot, it auto runs as a service it seems, disabling it does not seem to affect the program…

  25. yeah i just got cs3 and couldn’t install and tech services aren’t available at the moment-i am astounded and totally terrified and just googled “adobe cs3 installation problems” and found all these links to such horror stories…sigh.

  26. yeah i just got cs3 and couldn’t install and tech services aren’t available at the moment-i am astounded and totally terrified and just googled “adobe cs3 installation problems” and found all these links to such horror stories…sigh.

  27. xingfingrs 07.13.2007 at 13:13

    ok, im using xpPro on an intel core2duo HP workstation laptop. (Never had any beta software installed on this machine) First attempt: locked up while installing disc1,crashed and rebooted my machine all by itself. Upon restart, I ran installer again. This time it sat seemingly locked-up on the disc1 install again(but said “repairing shared files”) for about an hour. After that finally asked for next disc. I’m currently on disc3 and crossing my fingers that I’ll get through all this. Though from all the comments here, i gather my positive thinking won’t be enough on its own. So say a little prayer for me will ya, I don’t feel like spending another weekend installing software yet again.

    Why not get rid of all this piracy protection crap that has given me (a paying customer) and many others serious install issues every time i try to upgrade, by just requiring us to call adobe, physically tell them our software key, which they would use to give us a verbal install code for that key. Pull all the b.s. out of the installers and just let it roll once you physically call in and present yourself as a paying customer. I don’t care if it calls back once a month to check itself, just let it install the first time!

    Oh sweet! disc4! xing fingers!

  28. xingfingrs 07.13.2007 at 14:04

    ok, as an update to my prior post…

    I’ve just finished installing all components of the master collection upgrade in almost exactly four hours. Prior to install, I uninstalled both my CS2 and my Studio8. For the CS2 uninstall, it asked whether I wanted to keep activation data on this PC. I selected yes. I’m assuming this is why I didn’t need to type in any of my old program keys… (not sure how it got verification on my old studio8-but maybe it’s a smart installer…sorry i know most of you feel otherwise) And maybe I will get a bunch of activation b.s. thrown at me yet once i try to fire any of these programs up… But the hard part appears to be over.

    One thing I did do after the first crash. (while in the process of the second install attempt-and while it appeared locked up “repairing shared files”) I manually shutdown the “vista-like” {desktop search indexer service} which my coworker suggested I install on this xp machine. After I shut that down, a minute later the install starting working again. The {desktop search indexer} is supposed to be dormant while your working-and is something normally only on Vista and maybe it was all coincidence, but either way the rest of the install was real smooth. Just figured I mention that. If your using vista, try shutting down that search indexer just for giggles…

    Good luck everyone else. And don’t ever stop the disc installs even if they look like they are locked up… (i had that 1hour wait for disc1)

  29. xingfingrs 07.13.2007 at 16:13

    ok, im using xpPro on an intel core2duo HP workstation laptop. (Never had any beta software installed on this machine) First attempt: locked up while installing disc1,crashed and rebooted my machine all by itself. Upon restart, I ran installer again. This time it sat seemingly locked-up on the disc1 install again(but said “repairing shared files”) for about an hour. After that finally asked for next disc. I’m currently on disc3 and crossing my fingers that I’ll get through all this. Though from all the comments here, i gather my positive thinking won’t be enough on its own. So say a little prayer for me will ya, I don’t feel like spending another weekend installing software yet again.

    Why not get rid of all this piracy protection crap that has given me (a paying customer) and many others serious install issues every time i try to upgrade, by just requiring us to call adobe, physically tell them our software key, which they would use to give us a verbal install code for that key. Pull all the b.s. out of the installers and just let it roll once you physically call in and present yourself as a paying customer. I don’t care if it calls back once a month to check itself, just let it install the first time!

    Oh sweet! disc4! xing fingers!

  30. xingfingrs 07.13.2007 at 17:04

    ok, as an update to my prior post…

    I’ve just finished installing all components of the master collection upgrade in almost exactly four hours. Prior to install, I uninstalled both my CS2 and my Studio8. For the CS2 uninstall, it asked whether I wanted to keep activation data on this PC. I selected yes. I’m assuming this is why I didn’t need to type in any of my old program keys… (not sure how it got verification on my old studio8-but maybe it’s a smart installer…sorry i know most of you feel otherwise) And maybe I will get a bunch of activation b.s. thrown at me yet once i try to fire any of these programs up… But the hard part appears to be over.

    One thing I did do after the first crash. (while in the process of the second install attempt-and while it appeared locked up “repairing shared files”) I manually shutdown the “vista-like” {desktop search indexer service} which my coworker suggested I install on this xp machine. After I shut that down, a minute later the install starting working again. The {desktop search indexer} is supposed to be dormant while your working-and is something normally only on Vista and maybe it was all coincidence, but either way the rest of the install was real smooth. Just figured I mention that. If your using vista, try shutting down that search indexer just for giggles…

    Good luck everyone else. And don’t ever stop the disc installs even if they look like they are locked up… (i had that 1hour wait for disc1)

  31. Sherry Bass 07.18.2007 at 17:25

    I have not been able to install CS3 extended and I have been on hold over 1 hour and 27 minutes waiting to get through to someone who will help install a program I paid hundreds of dollars for, on a brand new computer. The worst I can do is let everyone who will listen know!! Don’t buy it!

  32. Sherry Bass 07.18.2007 at 20:25

    I have not been able to install CS3 extended and I have been on hold over 1 hour and 27 minutes waiting to get through to someone who will help install a program I paid hundreds of dollars for, on a brand new computer. The worst I can do is let everyone who will listen know!! Don’t buy it!

  33. I have boucht Illustrator CS3 – Have not instaolled any BETA versions prior. I get the usual non install of components, searched on the web to find this mess — Frankly I am just going to get my money back and continue to use my old version of Illustrator. I haven’t got time to try and sort this out as it seems too big a mess. I am shocked by Adobe.

  34. I have boucht Illustrator CS3 – Have not instaolled any BETA versions prior. I get the usual non install of components, searched on the web to find this mess — Frankly I am just going to get my money back and continue to use my old version of Illustrator. I haven’t got time to try and sort this out as it seems too big a mess. I am shocked by Adobe.

  35. comment on another post I have here on the site regarding problems with the CS3 installation. Hopefully it will help those of you who are struggling…

    One of the most common problems with installation is an incompatibility with older Flash Player installations.

    Have you completely removed Flash Player using the following steps?

    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

    Also, make sure you have updated Acrobat to 8.1 (free update).

    If that doesn’t work, you should call support since they have a number of updated tech notes and methods to deal with installation related issues and have recently improved the escalation path.

    I hope this helps.

  36. Barry Hills, an Adobe employee, left a comment on another post I have here on the site regarding problems with the CS3 installation. Hopefully it will help those of you who are struggling…

    One of the most common problems with installation is an incompatibility with older Flash Player installations.

    Have you completely removed Flash Player using the following steps?

    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

    Also, make sure you have updated Acrobat to 8.1 (free update).

    If that doesn’t work, you should call support since they have a number of updated tech notes and methods to deal with installation related issues and have recently improved the escalation path.

    I hope this helps.

  37. What i found, this work for me

    April 26th, 2007 at 2:05 pm
    I found the problem you are all having installing CS3 in Vista.
    If you need any more help contact me via my web site where I’m more than happy to help you. contact me – http://www.htmlblock.co.uk

    Manually register the jscript.dll file.

    On Windows Vista32:

    1. Choose Start All Programs Accessories.
    2. Right-click the Command icon, choose Run As Administrator, and authenticate.
    3. Navigate to WindowsSystem32.
    4. At the prompt, type regsvr32 jscript.dll and press Enter.
    5. When a dialog box with the message “DllRegisterServer in jscript.dll succeeded” appears, click OK.

    On Windows Vista64:

    1. Choose Start All Programs Accessories.
    2. Right-click the Command icon, choose Run As Administrator, and authenticate.
    3. Navigate to WindowsSysWow64.
    4. At the prompt, type regsvr32 jscript.dll and press Enter.
    5. When a dialog box with the message “DllRegisterServer in jscript.dll succeeded” appears, click OK.

    I found the solution to the problem after looking though log files and I found an error with the code 2739. So no cleanup or all that rubbish, just follow steps above and CS3 will install as well as CS2 did!

    Philip Smith
    Founder of HTMLBlock.co.uk

    ENJOY

  38. What i found, this work for me

    April 26th, 2007 at 2:05 pm
    I found the problem you are all having installing CS3 in Vista.
    If you need any more help contact me via my web site where I’m more than happy to help you. contact me -> http://www.htmlblock.co.uk

    Manually register the jscript.dll file.

    On Windows Vista32:

    1. Choose Start > All Programs > Accessories.
    2. Right-click the Command icon, choose Run As Administrator, and authenticate.
    3. Navigate to Windows\System32.
    4. At the prompt, type regsvr32 jscript.dll and press Enter.
    5. When a dialog box with the message “DllRegisterServer in jscript.dll succeeded” appears, click OK.

    On Windows Vista64:

    1. Choose Start > All Programs > Accessories.
    2. Right-click the Command icon, choose Run As Administrator, and authenticate.
    3. Navigate to Windows\SysWow64.
    4. At the prompt, type regsvr32 jscript.dll and press Enter.
    5. When a dialog box with the message “DllRegisterServer in jscript.dll succeeded” appears, click OK.

    I found the solution to the problem after looking though log files and I found an error with the code 2739. So no cleanup or all that rubbish, just follow steps above and CS3 will install as well as CS2 did!

    Philip Smith
    Founder of HTMLBlock.co.uk

    ENJOY

  39. I too ran into “components failed to install” issues with my copy of the master suite. After fiddling with the Adobe clean-up tool, which failed to do the trick, and the MS installer clean-up tool, which broke my install of Office, I ended up doing a clean reinstall of Vista. The very first thing I did after getting back to the desktop, even before going online, was install CS3 – and it worked. I think if your data is backed up, it’s possibly less of a PITA than some of the pissing about in the registry.

  40. I too ran into “components failed to install” issues with my copy of the master suite. After fiddling with the Adobe clean-up tool, which failed to do the trick, and the MS installer clean-up tool, which broke my install of Office, I ended up doing a clean reinstall of Vista. The very first thing I did after getting back to the desktop, even before going online, was install CS3 – and it worked. I think if your data is backed up, it’s possibly less of a PITA than some of the pissing about in the registry.

  41. I have spent the last 3 days installing, reinstalling, uninstalling, and on hold w/ Adobe tech support or dealing w/ 5 different techs. After trying nearly everything to install CS3 Master Suite on a XP machine, getting similar errors to those mentioned above, I had to uninstall everything Adobe, run the WinCS3 Clean over and over, and the biggie…uninstall McAfee. The first 4 techs said you had to deactivate it but not uninstall it, the last one said, “oh, that has to go!”…they have a known issue with it and say not to reinstall it after CS3 works too. So I think I am finally up and running and just installed Kaspersky for virus control. Good luck all…stick with it! At least Adobe tech support still uses English as a first language techs!

  42. I have spent the last 3 days installing, reinstalling, uninstalling, and on hold w/ Adobe tech support or dealing w/ 5 different techs. After trying nearly everything to install CS3 Master Suite on a XP machine, getting similar errors to those mentioned above, I had to uninstall everything Adobe, run the WinCS3 Clean over and over, and the biggie…uninstall McAfee. The first 4 techs said you had to deactivate it but not uninstall it, the last one said, “oh, that has to go!”…they have a known issue with it and say not to reinstall it after CS3 works too. So I think I am finally up and running and just installed Kaspersky for virus control. Good luck all…stick with it! At least Adobe tech support still uses English as a first language techs!

  43. Neal, I’m glad it worked out for you. Persistence pays off!

  44. Neal, I’m glad it worked out for you. Persistence pays off!

  45. Thanks Chris…glad I found your site to see others sharing in the pain and make me feel like less of a moron. Now time to try to enjoy some of these programs!

  46. Thanks Chris…glad I found your site to see others sharing in the pain and make me feel like less of a moron. Now time to try to enjoy some of these programs!

  47. I just got an Intel 2 Quad Core w/ 3 Gb. of DDR and was supper stoked yet had no idea that i was going to run into a problem installing my Masters Collection… but to get to the point…. All i did was uninstall McAfee and my Google Desktop and installation worked immediately… THNX for the hints Neal…. B$

  48. I just got an Intel 2 Quad Core w/ 3 Gb. of DDR and was supper stoked yet had no idea that i was going to run into a problem installing my Masters Collection… but to get to the point…. All i did was uninstall McAfee and my Google Desktop and installation worked immediately… THNX for the hints Neal…. B$

  49. I’m installing a cracked version of Flash CS3 that I know installs just fine even though I own a copy of Design Premium that won’t even start to install! Ironic that much of our problems are due to their attempts to prevent pirating!

  50. I’m installing a cracked version of Flash CS3 that I know installs just fine even though I own a copy of Design Premium that won’t even start to install! Ironic that much of our problems are due to their attempts to prevent pirating!

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