CS3 Install Problems are Inexcusable

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UPDATE: Additional information on installing CS3 is now available (Thanks to Barry Hills at Adobe!). Please read through the article “Additional Information on Installing CS3” for help installing CS3 on your computer.

I’ve added a post to the site with info on using Selective Startup Mode under Windows XP to get Creative Suite 3 Web Premium to install. Hopefully it will help some of you that are struggling with getting it on your system. Article: Installing CS3 Premium

Never before have I had this much trouble installing an application that should just work. I’ve done everything from uninstalling the Photoshop CS3 Beta, running the CleanScript for Windows XP and each and every time I try to install Adobe Creative Suite 3 Web Premium I get “component fail” errors.This is COMPLETELY unacceptable.

I’ve wasted way too much time trying to install applications that shouldn’t have had ANY problems at all installing.

I’ve learned a valuable lesson from this: never beta test software from Adobe again. Photoshop CS3 Beta was their first widespread beta test of an application, and it has completely screwed things up for me.

Ugh… I am so disgusted right now.

122 thoughts on “CS3 Install Problems are Inexcusable

  1. I do take responsibility in the fact that I knowingly installed beta software – and that there are inherent risks in installing software that isn’t completed. I expect more from Adobe though…

  2. Likewise. Given the ease in which previous iterations of the Suite installed, I assumed I wouldn’t have any problems at all… Boy, was I wrong or what?

  3. I do take responsibility in the fact that I knowingly installed beta software – and that there are inherent risks in installing software that isn’t completed. I expect more from Adobe though…

  4. Likewise. Given the ease in which previous iterations of the Suite installed, I assumed I wouldn’t have any problems at all… Boy, was I wrong or what?

  5. I didn’t have a CS3 beta on my machine, nevertheless even with a clean install of Vista – nada. Will not install on my laptop or desktop.
    I restored a clean installation of XP from an image and the CS3 suite installed with no problems.

    2 copies of Vista for sale. :o)

  6. I didn’t have a CS3 beta on my machine, nevertheless even with a clean install of Vista – nada. Will not install on my laptop or desktop.
    I restored a clean installation of XP from an image and the CS3 suite installed with no problems.

    2 copies of Vista for sale. :o)

  7. Jumped through many hoops as advised by Adobe to no avail. The only way I could install the CS3 suite on my laptop with Windows Vista was to do a clean installation of Vista.
    I then installed CS3 before doing anything else. Didn’t even install anti-virus.

  8. Jumped through many hoops as advised by Adobe to no avail. The only way I could install the CS3 suite on my laptop with Windows Vista was to do a clean installation of Vista.
    I then installed CS3 before doing anything else. Didn’t even install anti-virus.

  9. hieronymus

    Man, I didn’t have the beta-version on my computer and still CS3 will not install….I’m so pissed off.

  10. @hieronymous… You’re not alone. I’m holding off on trying to install it until Adobe posts some sort of fix. I’m not holding my breath, though.

  11. hieronymus

    Man, I didn’t have the beta-version on my computer and still CS3 will not install….I’m so pissed off.

  12. @hieronymous… You’re not alone. I’m holding off on trying to install it until Adobe posts some sort of fix. I’m not holding my breath, though.

  13. My copy of CS3 has just arrived well 2 days ago I have tried everything except a clean install god I hope I don’t have to do that.

    This is the commercial release not even a beta release I can install it on my other computer running windows xp except Fireworks will not work.

    Now for me to call Adobe is out of the question I live in New Zealand and if you think after paying good money for a program I am then going to pay my telecom a hefty bill then they can think again.

    On my machines I have uninstalled every piece of software related to Macromeadia and Adobe Xp installs but as I said no Fireworks :(

    As for Vista on a quad core machine I should have know better as to have two giant companies actually cooperate with each other.

    My software provider will not refund me the money as I opened the box how else are you suppose to install software. Even volunteered to take my machine in so they can see I don’t have a copy install come to my house so I am stuck with $100000 of dollars of saoftware that I cannot use.

  14. My copy of CS3 has just arrived well 2 days ago I have tried everything except a clean install god I hope I don’t have to do that.

    This is the commercial release not even a beta release I can install it on my other computer running windows xp except Fireworks will not work.

    Now for me to call Adobe is out of the question I live in New Zealand and if you think after paying good money for a program I am then going to pay my telecom a hefty bill then they can think again.

    On my machines I have uninstalled every piece of software related to Macromeadia and Adobe Xp installs but as I said no Fireworks :(

    As for Vista on a quad core machine I should have know better as to have two giant companies actually cooperate with each other.

    My software provider will not refund me the money as I opened the box how else are you suppose to install software. Even volunteered to take my machine in so they can see I don’t have a copy install come to my house so I am stuck with $100000 of dollars of saoftware that I cannot use.

  15. Blonde!

    I’m using XP Pro SP2. It installs fine on my Vista partition, but I can’t use that full-time unfortunately. I’ve spent at least 12 hours trying to get CS3 to install. (If you’re going to fail, fail right away!) I didn’t beta test either, so that isn’t the common factor.

    I’m offended that reformat my computer and do a clean OS install is their solution. That has to be a joke.

  16. Blonde!

    I’m using XP Pro SP2. It installs fine on my Vista partition, but I can’t use that full-time unfortunately. I’ve spent at least 12 hours trying to get CS3 to install. (If you’re going to fail, fail right away!) I didn’t beta test either, so that isn’t the common factor.

    I’m offended that reformat my computer and do a clean OS install is their solution. That has to be a joke.

  17. Well, I’m happy to report “SOME” progress… I’ve yet to install the full CS3 Web Premium, but I was able to install Adobe Acrobat 8 Professional… In order to do this on Windows XP Pro SP2 I had to manually update the permissions on a number of keys in my Registry. I’m hoping to do a more thorough write-up of my limited success in the hopes that it helps someone else get a little bit further…

    Once I got Acrobat installed, though, the installer went back to business as usual. And it returned no errors that I could diagnose further…

  18. Well, I’m happy to report “SOME” progress… I’ve yet to install the full CS3 Web Premium, but I was able to install Adobe Acrobat 8 Professional… In order to do this on Windows XP Pro SP2 I had to manually update the permissions on a number of keys in my Registry. I’m hoping to do a more thorough write-up of my limited success in the hopes that it helps someone else get a little bit further…

    Once I got Acrobat installed, though, the installer went back to business as usual. And it returned no errors that I could diagnose further…

  19. I test software

    Uh, Its beta software. Did you read your Beta agreement? I’m pretty sure they have something along the lines of “If your system gets screwed your on your own.” or “not intended to be run in a production environment”.

    While I feel your pain, next time you feel like testing some beta software buy a copy of Norton Ghost and make a back-up image of your hard disk.

  20. I test software

    Uh, Its beta software. Did you read your Beta agreement? I’m pretty sure they have something along the lines of “If your system gets screwed your on your own.” or “not intended to be run in a production environment”.

    While I feel your pain, next time you feel like testing some beta software buy a copy of Norton Ghost and make a back-up image of your hard disk.

  21. Doesn’t matter about beta – the full market product won’t install easily whether or not you’ve had a beta version installed.
    I endorse “I test software”‘s views on imaging. Acronis True Image gets the best reviews. One or the other is indispensible, especially if you’re a tinkerer.
    Move your data files to a separate partition or drive to make the image management process even easier.
    Here’s a strategy:
    http://www.mistywindow.com/pc-care/typical-xp-i

  22. Doesn’t matter about beta – the full market product won’t install easily whether or not you’ve had a beta version installed.
    I endorse “I test software”‘s views on imaging. Acronis True Image gets the best reviews. One or the other is indispensible, especially if you’re a tinkerer.
    Move your data files to a separate partition or drive to make the image management process even easier.
    Here’s a strategy:
    http://www.mistywindow.com/pc-care/typical-xp-install.htm

  23. Jerry

    It’s not beta. I’ve bought FW and DW CS3 and I can not install neither, the installer crashes. This is crappy installer. I have never spent so much time installing something I paid so much!

    Where is BSA now? In my head this is called piracy (Adobe pirated me!). And companies are mouning there is so much piracy. They are the biggest pirates.

    I “installed” DW CS3 so I installed it on another computer and copied all the files and reg. info to my computer. But that is no installation. Most things work, but not all.

  24. Well I have CS3 up and running on vista ultimate………….I had to uninstall all adobe software then install Cs3.

    Dreamweaver was a problem but going into users appsdata and renaming the configuration file to configuration_old then relaunching the problem software cured all.

    So now I have Adobe Creative Suite CS3 Web Design Premium up and running.

    Hope this may help some people.

  25. Jerry

    I haven’t mentioned before… I have XP sp2 and I didn’t have any Adobe beta never. In fact I don’t even have any adobe program except adobe reader…

  26. As I’ve said before. If you really want to install this software back up your data files and do a clean Windows installation and install CS3 before anything else.

    I know you shouldn’t have to.

    I know it’s a PITA.

    But it’s good for your soul and a clean install is something everybody should do once or twice a year anyway.

    Do yourself a favour, buy Acronis True Image and take an image when you have it installed and registered.

    Move all your data files to a different partition or hard drive first.

    Did I mention data backups :o)

  27. Jerry

    It’s not beta. I’ve bought FW and DW CS3 and I can not install neither, the installer crashes. This is crappy installer. I have never spent so much time installing something I paid so much!

    Where is BSA now? In my head this is called piracy (Adobe pirated me!). And companies are mouning there is so much piracy. They are the biggest pirates.

    I “installed” DW CS3 so I installed it on another computer and copied all the files and reg. info to my computer. But that is no installation. Most things work, but not all.

  28. Well I have CS3 up and running on vista ultimate………….I had to uninstall all adobe software then install Cs3.

    Dreamweaver was a problem but going into users appsdata and renaming the configuration file to configuration_old then relaunching the problem software cured all.

    So now I have Adobe Creative Suite CS3 Web Design Premium up and running.

    Hope this may help some people.

  29. Jerry

    I haven’t mentioned before… I have XP sp2 and I didn’t have any Adobe beta never. In fact I don’t even have any adobe program except adobe reader…

  30. As I’ve said before. If you really want to install this software back up your data files and do a clean Windows installation and install CS3 before anything else.

    I know you shouldn’t have to.

    I know it’s a PITA.

    But it’s good for your soul and a clean install is something everybody should do once or twice a year anyway.

    Do yourself a favour, buy Acronis True Image and take an image when you have it installed and registered.

    Move all your data files to a different partition or hard drive first.

    Did I mention data backups :o)

  31. I spoke to adobe support for over 1 hour and the man in New Zealand says you should not have to do a clean install. He pointed out to me that it is usually a little piece of software that is causing the problem. So we did a secure safe using this technique http://www.adobe.com/go/kb401454 and then installed Adobe CS3 rebooted the system and deleted the configuration file in C:UsersUSERNAMEAppDataRoamingAdobeDreamweaver 9 which happened to be the plroblem program with me. Then I restarted Dreamweaver adn hey presto all works great. Si I have just installed a copy on my othe computer (Windows XP Pro SP2) and lo and behold Fireworks would not work so I followed the same procedure as stated above except for XP http://www.adobe.com/cfusion/knowledgebase/inde… and hey the programs work there too.
    Hope some of this helps some of you.

  32. I spoke to adobe support for over 1 hour and the man in New Zealand says you should not have to do a clean install. He pointed out to me that it is usually a little piece of software that is causing the problem. So we did a secure safe using this technique http://www.adobe.com/go/kb401454 and then installed Adobe CS3 rebooted the system and deleted the configuration file in C:\Users\USERNAME\AppData\Roaming\Adobe\Dreamweaver 9 which happened to be the plroblem program with me. Then I restarted Dreamweaver adn hey presto all works great. Si I have just installed a copy on my othe computer (Windows XP Pro SP2) and lo and behold Fireworks would not work so I followed the same procedure as stated above except for XP http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=d2b5934d and hey the programs work there too.
    Hope some of this helps some of you.

  33. I’ve added a post to the site with info on using Selective Startup Mode under Windows XP to get Creative Suite 3 Web Premium to install. Hopefully it will help some of you that are struggling with getting it on your system.

    Installing CS3 Premium

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