I definitely feel your pain. It took me over two weeks to install Creative Suite 3 Web Premium. I had to jump through all sorts of hoops to get it on my primary workstation. Upon installing it on my laptop at home, I experienced a system crash that may or may not have been associated with the software upgrade. (I’ll never know.) I ended up having to reformat my laptop’s hard drive, reinstall Windows XP and then I was able to install the app.

Something is definitely wrong with the installers. I purchased the Creative Suite 1 & 2 Upgrades in the past and neither had problems like CS3 has had. I wish Adobe would do something to address the issue, such as create new installers and issue everyone who has bought the program replacement disks. Perhaps that’ll will come down the road. For now, however, a lot of people are unhappy and a lot of people are struggling to install applications that they paid good money for. (Over the past couple of weeks I’ve been getting approximately 150 people a day finding my site based on the CS3 entries I’ve posted on my site…)

I’m extremely hesitant to call Adobe Tech Support at this point for anything. I was able to figure things out on my own and through help I found in the Adobe Forums, but lots of other people aren’t so lucky.

I definitely feel your pain. It took me over two weeks to install Creative Suite 3 Web Premium. I had to jump through all sorts of hoops to get it on my primary workstation. Upon installing it on my laptop at home, I experienced a system crash that may or may not have been associated with the software upgrade. (I’ll never know.) I ended up having to reformat my laptop’s hard drive, reinstall Windows XP and then I was able to install the app.

Something is definitely wrong with the installers. I purchased the Creative Suite 1 2 Upgrades in the past and neither had problems like CS3 has had. I wish Adobe would do something to address the issue, such as create new installers and issue everyone who has bought the program replacement disks. Perhaps that’ll will come down the road. For now, however, a lot of people are unhappy and a lot of people are struggling to install applications that they paid good money for. (Over the past couple of weeks I’ve been getting approximately 150 people a day finding my site based on the CS3 entries I’ve posted on my site…)

I’m extremely hesitant to call Adobe Tech Support at this point for anything. I was able to figure things out on my own and through help I found in the Adobe Forums, but lots of other people aren’t so lucky.